CallTools vs wolkvox

Aircall

Genesys Cloud CX

RingCX

CallRail

Avaya UCaaS

QueueMetrics

Compare CallTools and wolkvox based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows and enrich your conversations with insightful data. Aircall, your phone system re-invented.

CallRail helps 200,000+ businesses turn more leads into better customers. Our software delivers real-time insights that help our customers market with confidence.

CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill-based routing, & more. Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call us!

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Answering Machine Detection

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Calendar Management

Call Center Management

Call Conferencing

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scripting

Call Tracking

Call Transfer

Call Whispering

Callback Scheduling

Caller ID

Campaign Management

Chat/Messaging

Compliance Management

Computer Telephony Integration

Contact Database

Contact Management

Customer Database

Customizable Fields

Customizable Reports

Dashboard

Data Import/Export

Data Management

Email Templates

FCC Compliance

FTC Compliance

Inbound Call Center

Integrations Management

Interaction Tracking

Lead Capture

Lead Distribution

Lead Management

Lead Qualification

List Management

Live Chat

Manual Dialer

Mobile Access

Monitoring

Multi-Campaign

Multi-Channel Communication

Online Voice Transmission

Outbound Call Center

Performance Management

Power Dialer

Predictive Dialer

Preview Dialer

Progressive Dialer

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Reminders

Reporting & Statistics

Reporting/Analytics

SIP Trunking

SMS Messaging

Third-Party Integrations

Unified Communications

Voice Mail

VoIP

VoIP Connection

CallTools

Web-based

Windows

I loved how easy it was to integrate everything with our CRM. Sensitive content hidden] was also amazing as a POC.

Partner

Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software.

Vice President

Easy to use, great support, super functional. The CRM component is good and they have a Big Purple Dot integration which is good for us.

President

All the cool features and ease of use for the price. The software is great and reliable.

Founder, President & CEO

Sean in Customer Service was absolutely fantastic and got me setup immediately. Everyone in Customer Service is extremely responsive and helpful as well as polite and kind.

By far the best Predictive Dialer and Best Value - Thrilled with the System and Customer Service.

National Marketing Consultant

It is far better than Five 9. Again, cust support and his team are very quick to respond in a very polite, positive and professional manner.

Head of Operations

My experience with Calltools has been great. The support has been solid as well.

Really weird, it does not happen on all contacts and customer service has been telling me for 2 months that their engineers are going to fix it.

Five9 is the only technology comparison but at a fraction of the cost with similar or better reliability with virtually no downtime experienced in over two years with my company.

The customization of dispositions and lead generation organization. And these are just some of the many benefits we've experienced with CallTools.

Owner

Rep always has my back whenever I have tech issues or anything else. I would definitely recommend the system to anyone as it is easy to use and gets you results.

The line clarity experienced is unmatched on phone calls.

Insurance Agent

Really enjoy just having to wait to be connected and not have to manually dial.

Sales

Every problem we ran into was handled right away.

Customer Service Representative

Predictive Dialer is a feature laden program, which enables our outreach team to get in touch with prospective customers in an effective manner.

Some areas of the software were initially difficult to navigate but considering there are over 100 different tabs and areas of the software this was to be expected.

Marketing and business development

If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized.

CallTools screenshot: Agents can easily join outbound dialing campaigns and inbound call queues all in once place.

CallTools screenshot: The contact view provides agents with the full functionality of a CRM. Email, SMS, scripts, notes, event calendars and a complete history are available.

CallTools screenshot: Agents can interact through SMS with templates or manually with a full history kept on each record.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Avaya UCaaS (formerly Avaya Aura Contact Center) is a unified communications platform businesses of all sizes across a range of industries. The solution enables flexible hybrid working for agents at home or in the office, and combines Avaya Cloud Office, Avaya Spaces, and Avaya Enterprise Cloud.

QueueMetrics is a comprehensive call center monitoring software designed for Asterisk, FreePBX, Yeastar, and Grandstream systems. It offers a robust set of features to help businesses measure, control, and improve all aspects of their call center operations.

Deliver incredible customer experiences with a platform that uses AI-powered solutions to provide personalized, agile and satisfying customer service.

Agent Interface

Audio Capture

Automatic Transcription

Chatbot

Collaboration Tools

Concatenated Speech

Conferencing

Customer History

Customizable Macros

Document Storage

Email Management

Forecasting

Lead Generation

Marketing Automation

Multi-Channel Management

Multi-Language

Multiple Scripts

Phone Key Input

Pre-recorded Messages

Quality Management

Quotes/Estimates

Sales Pipeline Management

Sales Reports

Secure Data Storage

Segmentation

Sentiment Analysis

Social Media Integration

Speech-to-Text Analysis

Survey/Poll Management

Surveys & Feedback

Task Management

Text to Speech

Voice Customization

Voice Recognition

wolkvox

Android

Linux

iPhone

It is a great experience. I have seen other applications and I consider this the best in cost-benefit.

Data Analyst

Its interface is user friendly and very easy to use. I like that I can have control and analysis of the operation metrics with a single click.

SW Programmer

The product is a great promise, we need to work around to make it fully work.

Ease of use and low code applications. Easy integration with other business applications.

No mobile app for answer request, Its only for Windows.

ITCS

Sometimes is difficult to setup some of the points due you have to perform a lot of pre steps.

Development Engineer

Windows App Client is not efficient. API response capacity is  very limited.

I don't like having to register the IP every time I work from a different location.

wolkvox screenshot: Enhance voice interactions with a 100% cloud contact center: robust, scalable, and configurable. Manage flows, distribute calls, run campaigns, and track operations in real time for full control and efficiency.

wolkvox screenshot: Design personalized customer journeys visually, using code only for advanced integrations. Create event-based flows, automate actions, connect channels, and build intelligent paths for service, loyalty, and recovery.

wolkvox screenshot: Automate omnichannel conversations with GenAI + RAG agents. They learn from each interaction, respond naturally, work 24/7, cut costs, and improve continuously from real customer input.

wolkvox screenshot: Record and analyze every Power Conversation with VOC & QA: auto-transcribe calls, detect sentiment, classify topics, measure CX, and evaluate human or AI agent performance.

wolkvox screenshot: Offer a true omnichannel experience with web chat, Messenger, Facebook, Instagram, and more. Manage everything from a smart inbox that prioritizes by SLA, automates replies, and simplifies escalation.

CallTools vs wolkvox Comparison (2026)

CallTools vs wolkvox Comparison (2026)

CallTools

wolkvox

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives