CallTools vs XCALLY

Aircall

Genesys Cloud CX

RingCX

CallRail

Avaya UCaaS

Compare CallTools and XCALLY based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows and enrich your conversations with insightful data. Aircall, your phone system re-invented.

CallRail helps 200,000+ businesses turn more leads into better customers. Our software delivers real-time insights that help our customers market with confidence.

CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill-based routing, & more. Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call us!

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Answering Machine Detection

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Calendar Management

Call Center Management

Call Conferencing

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scripting

Call Tracking

Call Transfer

Call Whispering

Callback Scheduling

Caller ID

Campaign Management

Chat/Messaging

Compliance Management

Computer Telephony Integration

Contact Database

Contact Management

Customer Database

Customizable Fields

Customizable Reports

Dashboard

Data Import/Export

Data Management

Email Templates

FCC Compliance

FTC Compliance

Inbound Call Center

Integrations Management

Interaction Tracking

Lead Capture

Lead Distribution

Lead Management

Lead Qualification

List Management

Live Chat

Manual Dialer

Mobile Access

Monitoring

Multi-Campaign

Multi-Channel Communication

Online Voice Transmission

Outbound Call Center

Performance Management

Power Dialer

Predictive Dialer

Preview Dialer

Progressive Dialer

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Reminders

Reporting & Statistics

Reporting/Analytics

SIP Trunking

SMS Messaging

Third-Party Integrations

Unified Communications

Voice Mail

VoIP

VoIP Connection

CallTools

Web-based

Windows

I loved how easy it was to integrate everything with our CRM. Sensitive content hidden] was also amazing as a POC.

Partner

Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software.

Vice President

Easy to use, great support, super functional. The CRM component is good and they have a Big Purple Dot integration which is good for us.

President

All the cool features and ease of use for the price. The software is great and reliable.

Founder, President & CEO

Sean in Customer Service was absolutely fantastic and got me setup immediately. Everyone in Customer Service is extremely responsive and helpful as well as polite and kind.

By far the best Predictive Dialer and Best Value - Thrilled with the System and Customer Service.

National Marketing Consultant

It is far better than Five 9. Again, cust support and his team are very quick to respond in a very polite, positive and professional manner.

Head of Operations

My experience with Calltools has been great. The support has been solid as well.

Really weird, it does not happen on all contacts and customer service has been telling me for 2 months that their engineers are going to fix it.

Five9 is the only technology comparison but at a fraction of the cost with similar or better reliability with virtually no downtime experienced in over two years with my company.

The customization of dispositions and lead generation organization. And these are just some of the many benefits we've experienced with CallTools.

Owner

Rep always has my back whenever I have tech issues or anything else. I would definitely recommend the system to anyone as it is easy to use and gets you results.

The line clarity experienced is unmatched on phone calls.

Insurance Agent

Really enjoy just having to wait to be connected and not have to manually dial.

Sales

Every problem we ran into was handled right away.

Customer Service Representative

Predictive Dialer is a feature laden program, which enables our outreach team to get in touch with prospective customers in an effective manner.

Some areas of the software were initially difficult to navigate but considering there are over 100 different tabs and areas of the software this was to be expected.

Marketing and business development

If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized.

CallTools screenshot: Agents can easily join outbound dialing campaigns and inbound call queues all in once place.

CallTools screenshot: The contact view provides agents with the full functionality of a CRM. Email, SMS, scripts, notes, event calendars and a complete history are available.

CallTools screenshot: Agents can interact through SMS with templates or manually with a full history kept on each record.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Avaya UCaaS (formerly Avaya Aura Contact Center) is a unified communications platform businesses of all sizes across a range of industries. The solution enables flexible hybrid working for agents at home or in the office, and combines Avaya Cloud Office, Avaya Spaces, and Avaya Enterprise Cloud.

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers

Automated Attendant

Email Management

Multi-Channel Management

Multiple Scripts

Phone Key Input

Sentiment Analysis

Social Media Integration

Survey/Poll Management

Surveys & Feedback

Text to Speech

Video Conferencing

Workforce Management

XCALLY

Android

Linux

iPhone

Customer Care Manager

XCally is a great solution for our activities. It provides specialized functions for our Contact Center Agents activities and a great UI too, both for Agents and for Supervisors.

Technical ICT Consultant - VoIP Expert

Integrate a powerful predictive/progressive/preview dialer (Tiger Dial - sell more and better). Very nice and easy to use GUI (spend more time on productivity with a short learning curve).

Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.

Network Administrator

XCALLY is a must have for any customer service department of any business ranging from small. To large scale Call Centers - You get the best support on the solution and you get the best value.

Xcally is perfectly suited to our expectations and those of our customers. It is constantly evolving with always the integration of new functionalities.

Founder and owner of Hosted Services Egypt 

XCALLY is very stable with a Linux based core, low resources consumption and ease of use. Elegant design with many language even for eastern written languages like ARABIC you get RTL support.

Technical Support Engineer

Very strong development team with many additions and suggestions implementing to the software on a regular basis. Awesome communication experience with customer support and sales teams.

Customer Service Manager

The subscription fee is consider affordable. The account manager in charge are highly responsive and extremely helpful.

Head of IT

Xcally Motion is a great solution for our business. It helps to track our customers desires and feedbacks in realtime.

Our agents really enjoy the motion solution because it's very easy and frienduser. We've fully integrated with SalesForce and that help us to manage efficiently our customers relation.

Customer Support

Excellent great system and the guys over in Italy are very helpful.

Project Manager

When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed.

We use the Xcally software inside and provide to our customers a cloud solution for their call centers, and by the momment all are very happy.

Founder

Xcally easy to use and reliable. Scalability is what brings it really to the market.

Reports engine lack the option to run all query types from the database.

The most cost effective Omnichannel Contact Center and Customer Experience tool.

Missing features that must be developed. Many requests for support from our customers because not easy to use.

President & CEO

Nothing we particularly don't like about it. We use it every day in 25+ contact centers and it really lets us compete in the industry.

XCALLY screenshot: Drag & drop IVR designer tool

XCALLY screenshot: Define the staff: agents

XCALLY screenshot: The agent interactions list contains all the useful data and the possibility to filter and order them

XCALLY screenshot: In the interaction view, agents can receive and send messages, attachments, canned answers, and can immediately see also contact info, interaction details and the customer journey

XCALLY screenshot: In the customer journey view, agents can see the history of the contact, across all channels: chat, phone, email, SMS, open-channel (like Facebook)

CallTools vs XCALLY Comparison (2026)

CallTools

XCALLY

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives