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Chorus vs Gong.io Comparison

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Good recommendations?

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Overview

Chorus is the leader in conversation intelligence and an integral part of ZoomInfo’s (NASDAQ: ZI) leading modern go-to-market...

Category Leaders

Get unfiltered visibility into what's happening with your sales team, your deals, and your market with Revenue Intelligence from Gong.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

100

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

65

5

4

3

2

1

42

20

1

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.8

538

5

4

3

2

1

452

80

5

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Chorus is great for new hire training. We put together a playlist of call snippets and are able to highlight best practices and learning experiences.
It is easy to use and they give very valuable insights and analytics into your calls to help you self evalutate and improve.
Chorus is very helpful from a Marketing perspective since we can gain a lot of valuable insights quickly to apply to messaging by listening to customer and prospect calls.

Pros

Great and easy to use, great feedback and LOVE being able to read a transcript of the call.
Outstanding way to retain information discussed, study my own and other behaviors to improve. It's quickened our new hire on-boarding and improves direct coaching.
What I love most about it is that it analytically breaks down every call I have with a customer or prospect (talk time, sentiment analysis, conversation keywords most focused on).

Cons

I dislike that there a two different buttons to share and add a clip to a playlist.
Sometimes prospects can get scared if they think the conversation is being recorded.
It is a little trickier than other platforms to find analytics on calls.

Cons

It's glitched and messed up a few calls that I have been on. I had to boot it out of the conversation.
It's been tough onboarding some of my teammates to the software. That's been the biggest, and only, struggle.
If anything the search functionality is a little bit confusing. If you do not have the exact name of the call you are trying to view it will take a while to track down.
  • Vendor responds to reviews
  • Last review9 months ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features32
  • AI/Machine Learning
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Archiving & Retention
  • Assessment Management
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • CRM
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Categorization/Grouping
  • Chat Transcript
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Contact Management
  • Content Delivery
  • Content Management
  • Contextual Guidance
  • Conversation Intelligence
  • Correlation Analysis
  • Dashboard
  • Data Management
  • Deal Management
  • Email Management
  • Employee Scheduling
  • Event Triggered Actions
  • Feedback Management
  • File Transfer
  • For Call Centers
  • For Sales Teams/Organizations
  • Interaction Tracking
  • Labor Forecasting
  • Learning Paths/Tracks
  • Meeting Management
  • Multi-Channel Communication
  • Natural Language Search
  • On-Demand Recording
  • Onboarding
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled Recording
  • Search/Filter
  • Sentiment Analysis
  • Speech Recognition
  • Statistical Analysis
  • Third-Party Integrations
  • Training Management
  • Video Conferencing
  • Visual Analytics
  • Total features53
  • AI/Machine Learning
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Archiving & Retention
  • Assessment Management
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • CRM
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Categorization/Grouping
  • Chat Transcript
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Contact Management
  • Content Delivery
  • Content Management
  • Contextual Guidance
  • Conversation Intelligence
  • Correlation Analysis
  • Dashboard
  • Data Management
  • Deal Management
  • Email Management
  • Employee Scheduling
  • Event Triggered Actions
  • Feedback Management
  • File Transfer
  • For Call Centers
  • For Sales Teams/Organizations
  • Interaction Tracking
  • Labor Forecasting
  • Learning Paths/Tracks
  • Meeting Management
  • Multi-Channel Communication
  • Natural Language Search
  • On-Demand Recording
  • Onboarding
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled Recording
  • Search/Filter
  • Sentiment Analysis
  • Speech Recognition
  • Statistical Analysis
  • Third-Party Integrations
  • Training Management
  • Video Conferencing
  • Visual Analytics

Integrations

  • Total integrations26
  • Gmail
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zoho CRM
  • Total integrations63
  • Gmail
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zoho CRM

User reviews that mention these apps

AR
AvatarImg

Verified reviewer

Computer Software, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Gong.io logo

Gong.io

Great software, even better than Chorus

Reviewed 3 years ago
Pros

Great interface and insights, better layout than chorus

Cons

still a little tricky to navigate sometimes

EH
AvatarImg

Ellen H.

Information Technology and Services, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Gong.io logo

Gong.io

Great way to focus on your call

Reviewed 3 years ago
Pros

Being able to focus on your call without taking notes. Reference the transcript post call for notes and listen. to the call if needed

Cons

There were many calls lost when transferring our past calls from Chorus to Gong

CS
AvatarImg

Casey S.

Computer Software, 5,001-10,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gong.io logo

Gong.io

Gong for the training acceleration win

Reviewed 3 years ago

Great

Pros

I've used both Gong and Chorus at different organizations, and these tools make onboarding faster, customer conversations easier to follow through a sales process with multiple different inputs, and holds reps accountable for their success.

Cons

no cons - works great for an individual contributor as well as a sales coach/manager