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Chorus Logo
Chorus
4.6
(65)

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Capture, transcribe & analyze sales team calls & meetings

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Chorus Pricing, Features, Reviews and Alternatives

Chorus product overview

What is Chorus?

Chorus is the leader in conversation intelligence and an integral part of ZoomInfo’s (NASDAQ: ZI) leading modern go-to-market software, data, and intelligence for more than 20,000 companies worldwide. Founded in 2015, Chorus’ Conversation Intelligence Platform identifies and helps revenue teams replicate the performance of top-performing reps by analyzing their sales meetings. These insights serve as the foundation of an effective coaching strategy for sales and customer success teams and provide insight into the voice of the customer across the entire organization. Customers like Zoom, Mavenlink, Qualtrics, Adobe, TripActions, and GitLab ramp new hires to productivity 30-50% faster and see an increase in quota attainment from 20-100%. Chorus has offices in San Francisco, Tel Aviv, Boston, Toronto, and Salt Lake City.

Key benefits of using Chorus

  • Access a call library of best sales calls to shorten ramp times and assist with onboarding new team members. Coaching Networks can be created including collective learnings from the top B2B revenue teams and organization best practices.

  • Enable data-driven sales coaching by utilizing data from calls that have been recorded and analyzed. Training can be based around what trends are effective and what has been proven as uneffective.

  • Provide recordings to enable cross team collaboration and in-depth product and customer feedback. Managers can listen to recordings of individual team members in order to assess performance.

  • Integrate with third party CRM systems to enable automatic input of call details that are often missed by manual entry including call transcripts, exact timings, type of call, subject matter, and more.

  • View analytics to gain insight into metrics such as trends affecting win-rates across the entire organization or individual teams, average minutes per call, agent performance, and more. Reports can be shared with anyone within the organization.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Knowledge Base
    Email/Help Desk
    Chat

    Training options

    Documentation
    Live Online
    Webinars
    Videos

    Chorus pricing information

    Value for money

    4.5

    /5

    65

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Chorus features

    Functionality

    4.4

    /5

    65

    Total features

    32

    7 categories

    Most valued features by users

    Activity Dashboard
    CRM
    Activity Tracking
    Collaboration Tools
    Performance Metrics
    Search/Filter
    Archiving & Retention
    Auto-Dialer

    Functionality contenders

    Chorus users reviews

    Overall Rating

    4.6

    /5

    65

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.64/10
    Rating distribution

    5

    4

    3

    2

    1

    42

    20

    1

    1

    1

    Pros
    Chorus is great for new hire training. We put together a playlist of call snippets and are able to highlight best practices and learning experiences.
    It is easy to use and they give very valuable insights and analytics into your calls to help you self evalutate and improve.
    Chorus is very helpful from a Marketing perspective since we can gain a lot of valuable insights quickly to apply to messaging by listening to customer and prospect calls.
    Cons
    I dislike that there a two different buttons to share and add a clip to a playlist.
    Sometimes prospects can get scared if they think the conversation is being recorded.
    It is a little trickier than other platforms to find analytics on calls.

    Overall rating contenders

    Chorus FAQs

    Q. What type of pricing plans does Chorus offer?

    Chorus has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Chorus?

    Chorus has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Chorus support?

    Chorus supports the following languages:
    English


    Q. Does Chorus support mobile devices?

    Chorus supports the following devices:
    Android, iPhone


    Q. Does Chorus offer an API?

    No, Chorus does not have an API available.


    Q. What other apps does Chorus integrate with?

    Chorus integrates with the following applications:
    ClearSlide, Microsoft Outlook, Webex, Five9, Google Workspace, Outreach, Zoom, BlueJeans Meetings, Salesforce Sales Cloud, Slack, GoTo Meeting, Join.Me


    Q. What level of support does Chorus offer?

    Chorus offers the following support options:
    Phone Support, Knowledge Base, Email/Help Desk, Chat

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