Chorus Pricing, Features, Reviews & Comparison of Alternatives

Chorus

Capture, transcribe & analyze sales team calls & meetings

4.66/5 (41 reviews)

Chorus overview

What is Chorus?

The Chorus Conversation Cloud is an AI-driven tool which is designed to capture and record every sales call and customer-facing meeting to analyze and provide insights. It aims to help teams to become more customer centric, data-driven, and maintain alignment across the organization. Chorus seamlessly integrates with existing sales, meeting, CRM, and communications systems in order to ensure synchronous workflows and provide instant insights across platforms.

Chorus aims to provide businesses with complete visibility into team and organizational performance through real-time insights into conversations with customers. Natural language analysis provides users with feedback on missed opportunities or effective strategies during calls, so that team members can learn from what works and what doesn’t. Calls are stored within the system and can be tagged by category or type and searched for when needed for training new hires or carrying out performance reviews.

Artificial intelligence automatically captures, records, summarizes, and enters call notes into third-party CRM systems in real time to provide deeper insights into every customer relationship and opportunity. Every conversation - both calls and virtual meetings - are automatically mapped to integrated CRM tools so that all employees within the organization can benefit from notes and information on each contact. Managers can also analyze and run reports on individual sales team members and calls without having to ask others for a recount of the conversation.
www.chorus.ai

Pricing

Pricing options
Free trial
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States, Australia, Canada, United Kingdom

Supported languages

English
Chorus screenshot: Record and analyze meetings and calls within ChorusHow Chorus WorksChorus screenshot: Meeting recordings are stored within Chorus and can be searched for and accessed at any timeChorus screenshot: Call recordings can be organized into playlists including calls with improvement areas, calls for on-boarding, and moreChorus screenshot: Analytics are generated to provide insight into trends, keywords, and mentions within callsChorus screenshot: Metrics such as number of calls, average minutes per call, and more can be tracked

Chorus reviews

Excellent
27

Very good
14

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.5
  4.4
  4.6
Andrew Lyons

Excellent tool - Customer Success Manager

Used daily for 6-12 months
Reviewed 2018-09-04
Review Source: Capterra

I often use Chorus to transfer customer feedback to our product managers. This gives the PMs the ability to hear the feedback directly from the customer, which is definitely something they value. It also eliminates a lot of back and forth internally.

Pros
I'm a big fan of Chorus because it gives me the ability to go back and review my calls. This allows me to collect follow-ups and critique my style. Also, I enjoy listening to my team's calls to iterate on my style and pick up different techniques on engaging with customers., I've enjoyed building out playlists so new members from my team can listen and learn more from a library of customer calls sorted based on topic. The new UI is great too. I feel it is much easier to use than the previous one. I'm excited to work with Chorus in the future because I feel the team is extremely customer-centric. They've been extremely responsive and helpful during the whole process (onboarding and checking in). They've also been receptive to some feedback and connected us with a PM to further discuss.

Cons
I dislike that there a two different buttons to share and add a clip to a playlist. I think this could be combined in the screen that allows you to fine tune the clip.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jacco de Bruijn

Chorus tracks and transcribes our meetings

Used daily for 1-2 years
Reviewed 2018-12-05
Review Source: Capterra

Chorus is an extra ear and eye on every meeting we have with prospects and clients, something that pays for itself as you scale and ramp up the volume of meetings.

Pros
Chorus extends the reach and influence of our managers by tracking all demo meetings and identifying opportunities to follow up on to improve our demos. It also allows us to go back to older meetings, share them with team members and transcribe them for the sales team and their clients.

Cons
At times the software was slower or the interface was not optimal, but the team is constantly taking feedback and incorporating this in the product to deliver not only what was promised but further building out the tool to add new value.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ben Flam

Great for Reviewing Calls

Used weekly for less than 6 months
Reviewed 2020-05-12
Review Source: Capterra

Once I got over the stigma of listening to my own voice, it is truly game-changing in how I approach my client calls. It makes subsequent communications more valuable as I don't have to write down / remember everything that happens in a call.

Pros
The tool allows me to focus on client calls vs. taking notes. If I miss anything, need to follow up, or prepare for the next call, I can easily review the call. The tool has an easy graphically-based feature that allows user to focus on when the client speaks and you can easily fast-forward to those parts.

Cons
I turned it off for a particular call that ended up not having the required stakeholders. For some reason, this turned it off for all subsequent calls until I logged in and enabled it again. Also, it has a "big brother is listening" vibe.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jared Woodcox

Chorus is Alright

Used weekly for less than 6 months
Reviewed 2019-07-23
Review Source: Capterra

Helps with coaching and notetaking to improve calls and followups

Pros
It gives me great insights into my calls that I can go back and listen to later. The transcription is cool and it saves me having to take extensive notes on my calls.

Cons
Chorus doesn't do a great job of notifying customers that they're being recorded and it's caused some confusion and headaches. Sometimes the transcriptions are really, really off and sometimes I don't have all the info I need on my calls after the fact. The searching function isn't as intuitive as I'd like.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

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Gregg Damiano

Professional Sales Development Starts Here

Used daily for 1-2 years
Reviewed 2018-09-07
Review Source: Capterra

Pros
I can really concentrate on my conversations with my clients and not have to worry about taking notes. I know Chorus is taking care of that. I can review my call once it is ove, dissect it and make sure I have what I need when it comes to deliverables and follow up. I really like the ability to tag moments of a call to reference them in the future or share them with other members of my team.

Cons
The UI is a bit tricky to navigate. Sometimes its hard to find a call you are looking for. I will usually find the call in Salesforce and launch it from there as opposed to looking for it in Chorus directly.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chorus pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact Chorus for pricing information.

Chorus features

Activity Dashboard
Activity Tracking
CRM Integration
Collaboration Tools
Email Integration
Search Functionality

API (162 other apps)
Automatic Notifications (61 other apps)
Contact Database (72 other apps)
Contact Management (74 other apps)
Customizable Templates (61 other apps)
Data Import/Export (70 other apps)
Lead Capture (56 other apps)
Lead Management (73 other apps)
Real Time Data (67 other apps)
Reporting & Statistics (74 other apps)
Sales Analytics (69 other apps)
Sales Reporting (66 other apps)
Third Party Integration (110 other apps)
Workflow Management (55 other apps)

Videos and tutorials

Additional information for Chorus

Key features of Chorus

  • Learning plans
  • Recording bookmarking
  • Scheduled recording
  • Distributed call recording
  • Meeting recording
  • Speech recognition
  • Multi-speaker separation
  • Natural language understanding
  • Machine learning
  • Activity tracking
  • Contact history
  • Conversion tracking
  • CRM integration
  • Email integration
  • Meeting management
  • Opportunity management
  • Sales tracking
  • Search functionality
  • SSL security
  • Summary reports
  • Activity dashboard
  • Call tracking
  • Call reporting
  • Call monitoring
  • Customizable categories
  • Conversion rate optimization
  • Auto-dialer
  • Performance appraisal
  • Categorization
  • Filtered views
  • Call analysis
  • Qualitative analysis
  • Collaboration tools
  • Commenting
  • Chat transcript
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Benefits

Access a call library of best sales calls to shorten ramp times and assist with onboarding new team members. Coaching Networks can be created including collective learnings from the top B2B revenue teams and organization best practices.

Enable data-driven sales coaching by utilizing data from calls that have been recorded and analyzed. Training can be based around what trends are effective and what has been proven as uneffective.

Provide recordings to enable cross team collaboration and in-depth product and customer feedback. Managers can listen to recordings of individual team members in order to assess performance.

Integrate with third party CRM systems to enable automatic input of call details that are often missed by manual entry including call transcripts, exact timings, type of call, subject matter, and more.

View analytics to gain insight into metrics such as trends affecting win-rates across the entire organization or individual teams, average minutes per call, agent performance, and more. Reports can be shared with anyone within the organization.