Gong vs Clari

Fathom

Outreach

Cloud-based AI meeting notetaker that records, transcribes, and summarizes Zoom, Google Meet, and Microsoft Teams calls.

Clari

Cloud-based revenue orchestration platform for enterprise B2B teams, unifying sales engagement, pipeline management, and forecasting.

Cloud-based AI revenue workflow platform unifying sales engagement, pipeline management, forecasting, and conversation intelligence.

Cloud-based Revenue AI platform for B2B go-to-market teams, capturing customer interactions, forecasting pipeline, and coaching reps.

Activity Dashboard

Activity Monitoring

Activity Tracking

AI/Machine Learning

Alerts/Notifications

Archiving & Retention

Assessment Management

Audio Capture

Automatic Call Distribution

Automatic Outbound Dialer

Automatic Transcription

Budgeting/Forecasting

Business Process Automation

Call Monitoring

Call Recording

Call Reporting

Call Scripting

Call Tagging

Call Tracking

Call Transcription

Code-free Development

Collaboration Tools

Commenting/Notes

Communication Management

Competitive Analysis

Conferencing

Contact Management

Content Management

Contextual Guidance

Conversation Intelligence

Correlation Analysis

CRM Integration

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Management

Data Visualization

Deal Management

Email Alerts

Email Management

Email Templates

Employee Coaching Tools

Employee Scheduling

Engagement Tracking

Event Triggered Actions

Feedback Management

File Transfer

For Call Centers

Forecasting

For Sales Teams/Organizations

Goal Management

Graphical Data Presentation

Integrations Management

Interaction Tracking

Keyword Filtering

Labor Forecasting

Meeting Management

Mobile Access

Mobile App

Multi-Channel Communication

Multi-Language

Natural Language Processing

Notes Management

Onboarding

On-Demand Recording

Opportunity Management

Performance Management

Performance Metrics

Personalization

Pipeline Management

Pipeline Reports

Playbooks

Predictive Analytics

Productivity Analysis

Prospecting Tools

Real-Time Data

Recommendations

Recording

Reminders

Reporting/Analytics

Reporting & Statistics

Role-Based Permissions

Sales Activity Management

Sales Automation

Sales Onboarding & Training

Sales Pipeline Management

Sales Reports

Sales Trend Analysis

Scheduled Recording

Search/Filter

Self-Service Search

Sentiment Analysis

Speech Recognition

Speech-to-Text Analysis

Statistical Analysis

Tagging

Task Management

The Gong.io integrations most frequently cited by reviewers are: Salesforce Sales Cloud (a CRM product rated 4.9 out of 5 for its integration with Gong.io) and Zoom Workplace (a video conferencing product, 5.0).

Integrations

By industry, Gong.io reviewers are most commonly professionals in computer software (39%). The most frequent use case for Gong.io cited by reviewers is call recording (82% of reviewers).

Gong

Web-based

Android

iPhone

Chorus

Salesloft

ExecVision

Fireflies

Basic

Account Executive

It has single handedly improved our performance as a sales organization this year, as it allows us to record all of our sales calls and get detailed summaries on where deals stand and allows us to focus on quality conversations, rather than having to take detailed notes during discovery calls, demos, and proposals.

VP, Revenue

Lack of AI features across all call transcripts, the wait on transcription times / upload times, and the frequent product outages.

Senior Account Executive

I can easily discover the "good" and the "bad" of calls, discover more about talk ratio, and the videos are easily sharable to help with collaboration.

Sales Operations Manager

This lack of flexibility has required us to engage our development team at additional cost, adding significant operational and opportunity costs just to extract data we already own. If your business needs easy, bulk access to call data or plans to integrate with other platforms, these limitations can create challenges.

The mobile app is also fantastic and allows you to review calls on the go or in the car (it even syncs with CarPlay).

Inbound Sales Development Representative

Being fairly new to my role, Gong has helped me immensely by allowing me to listen to and review multiple calls of my colleagues to gain an in-depth understanding of what works and what doesn't work in my role when speaking with clients.

As per CCPA, we ensure data is available in a ‘readily usable format’ in line with industry standards and consistent with Gong’s documentation and product specifications.”

Account executive

Overall it’s a fantastic platform, one that has gripped its niche tightly and continues to expand and push the boundaries it initially set

However, their current solution is far from convenient or accessible—it requires downloading calls individually, which is impractical and inefficient for a large volume of data.

Gong makes it very easy to do a lot, most importantly record and listen back to sales calls and monitor our sales forecast.

Sr. Solutions Engineer

UI can be somewhat cluttered, getting to the exact place you want could be done a bit easier.

I wish this solution was available years ago - huge timesaver, keeps me productive without having to sort through notes.

This means no further customization or support is available if you need bulk access to your call data.

Manager

Great tool for reliably recording calls with an AI assistant overlay.

Nails its core offering, the ability to review and coach in a "film room" style.

Call recording functionality is a game-changer.

Gong was one source of truth for maintaining and keep tracking of all sales call videos.

The ability to request coaching and feedback on specific calls.

Gong is an amazing tool for sales process management.

Product Manager

Lack of privacy within the organization with all calls related to the business in one place

Gong is top quality when it comes to call analytics and support.

My biggest complaint is when someone doesn't let you record the call.

Sr SdR

Gong is amazing to go back and watch past customer calls for info and preparation

The experience is very smooth, I like a lot how it summarizes your call for you, it is easy to take away the most important points

Marketing Manager

Added the add-on to my outlook to send a Gong invite with any zoom invites and it works sporadically.

The transcript it generally good enough to read and recall the discussion.

we remain committed to assisting your team within these existing product parameters.”

Associate Sales Engineer

All of our sales calls are recorded through Gong, and the analytics provided for each call are great for training and benchmarking our team.  Being able to search for specific calls by keyword or participant has also been useful

Associate Director

The best feature is call recording and transcripts and the ability to highlight and track few important points/topics from the call recording without necessarily going through the entire log.

Extremely positive, probably the favourite platform within my tech stack.

Back when I was in Sales I used it for call recording and then later to listen back for training purposes.

Account Manager

Many calls wont need to be reviewed but its helpful to go back and review customer discussions to ensure you are 100% on the same page and addressing all of their needs without needing to send follow up emails or phone calls.

Being logged out every 5 mins is annoying and not enough training has been provided

the chrome extension doesn't work at all.

it has some nice AI features but I find it almost unusable.

Helps me keep my quality up, understand where I talked too much (or too little), and areas of opportunity to improve for future calls.

Much better/more accurate transcriptions than other softwares as well.

I can then get transcripts from the call that are easy to write up.

This is invaluable if you work in CS or Sales and need to reference past call recordings, or listen in on your colleagues calls.

Enterprise Account Executive

Gong is a critical tool in our sales tech stack.

It is super clunky, hard to find information you need.

Customer Enablement Manager

It can be hard if a meeting is rescheduled or if the customer comes in late to get the notetaker back in the meeting.

Marketing & Growth ops

Key Account Manager

Easy to use and integrates seamlessly with the current tech stack.

HR Officer

Gong's many features such as transcription of calls to texts and continuous updates of the call log allow us to accurately document all requests and also know the capabilities of the team to respond.

Gong.io provides a lot of services that help us perform functions with great flexibility, especially its distinctive capabilities of recording and transcribing calls, and providing the ability to review and follow them immediately, which makes you really enjoy listening to almost every call.

Sales Team Leader

Gong allows me to hear calls from my team, forecast my sales and coach the team based on the platform's great insights.

Call Review

Sales Performance

Data Analysis

Tech Stack Integration

Conversation Analysis

Training and Onboarding

Navigation

Among reviewers who comment on Gong.io's navigation, 90% feel positive. Users say Gong.io is easy to use, user friendly, and offers a straightforward interface. They find it simple to access features and navigate the platform. However, some reviewers mention occasional difficulties finding tools, clunky organization, and minor usability snags.

Skill Improvement

Small Business

Mid-size Business

Large Enterprises

Freelancers

Salesforce Sales Cloud

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

HubSpot CRM

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Gong vs Clari Comparison (2026)

Gong

Clari

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives