LeadDesk vs JustCall

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Aircall

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Cognigy.AI

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Compare LeadDesk and JustCall based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

DialedIn CCaaS

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

Convoso

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

Ricochet360

Ricochet360 is an all-in-one auto-dialer, CRM, lead management, and marketing automation platform designed for both inbound and outbound agents looking for a competitive advantage. It enables teams to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate most of the daily workflows.

LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Answering Machine Detection

Archiving & Retention

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Autoresponders

Blended Call Center

Calendar Management

Callback Scheduling

Call Center Management

Call Conferencing

Call Disposition

Caller ID

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Screening

Call Scripting

Call Tagging

Call Tracking

Call Transcription

Call Transfer

Campaign Management

Campaign Specific Caller ID

Chatbot

Chat/Messaging

Collaboration Tools

Communication Management

Compliance Management

Computer Telephony Integration

Conferencing

Configurable Workflow

Contact Database

Contact Management

Customer Communication

Customer Database

Customer History

Customizable Branding

Customizable Caller ID

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Management

Data Security

Email Management

Email Templates

Employee Directory

Employee Management

Event Triggered Actions

Feedback Management

File Transfer

For Contact Centers

For Sales Teams/Organizations

Gamification

Inbound Call Center

Inbox Management

Integrations Management

Interaction Tracking

Inventory Management

Knowledge Base Management

Lead Capture

Lead Distribution

Lead Management

List Management

Live Chat

Manual Dialer

Meeting Management

Mobile Access

Monitoring

Multi-Campaign

Multi-Channel Communication

Multi-Channel Management

Multi-Language

Multiple Scripts

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Performance Metrics

Phone Key Input

Proprietary

LeadDesk

iPad

Windows

iPhone

Web-based

Android

Basic

Small Business

Large Enterprises

Freelancers

Mid-size Business

Salesforce Sales Cloud

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Zendesk Suite

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

LiveAgent

Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

Automate dialing, improve connect rates, and save time with JustCall’s auto dialer and AI-powered sales tools.

2-Way Messaging

Audio/Video Recording

Automatic Transcription

Call Scoring

Call Tracking Metrics

Call Whispering

Campaign Analytics

Commenting/Notes

Conversation Intelligence

Deal Management

Drip Campaigns

File Sharing

For Cloud Phone Systems

FTC Compliance

HIPAA Compliant

International Calling

Mass Texting

Message Personalization

Mobile Keywords

Multi-Channel Data Collection

Multi-User Collaboration

Natural Language Processing

Onboarding

Power Dialer

Predictive Dialer

Process/Workflow Automation

Progressive Dialer

Queue Management

Real-Time Analytics

Real-Time Chat

Real-Time Monitoring

Real-Time Reporting

Recording

Reporting/Analytics

Reporting & Statistics

Scheduled Messaging

Some users say JustCall offers fair pricing and appreciate lower-cost plans for basic needs. Reviewers indicate it is affordable compared to competitors, but some reviewers feel pricing is high for small businesses and extra users. Some users report frustration with unclear billing and required upgrades, which they say reduces value for money.

Value for money

The JustCall integrations most frequently cited by reviewers are: HubSpot CRM (a CRM product rated 4.3 out of 5 for its integration with JustCall) and Pipedrive (a CRM product, 4.2).

Integrations

Reviews for JustCall come from a wide variety of industries, including computer software (9% of reviewers), information technology and services (7%), and financial services (6%). The most frequent use case for JustCall cited by reviewers is customer service (31% of reviewers).

JustCall

Team

Pro Plus

Business 

Associate Director

Strong companies empower their teams to apply judgment and retain long-term customers — not hide behind black-and-white policies to deny reasonable refund requests.

The account itself had been inactive for roughly 18 months and was not being used by my team. Upon logging in to formally cancel the subscription, I discovered that a recent renewal had gone through, resulting in nearly $2,000 in charges for a product that was not active or in use.

Client Service Specialist II

We also use the texting feature a lot with our clients which makes it easier to communicate with certain clients and it is through the business number and anyone on our team can reply/ see the messages which is helpful.

Sales Development Representative

It is a good telephony solution, it comes with integration to different CRMs, making it easier to record information and maintain control over the number of contacts.

Chief Technology Officer

I am drinking cold coffee and at least the parallel dialer thing is working so I do not have to click on a hundred buttons.

I have used their AI integration a few times since it is part of a more expensive plan, but it offers several advantages and conveniences for call summaries and note-taking, as well as various interesting data points.

Partner

There is no way to speak to a real person by phone—you’re routed to an AI agent and then disconnected.

IT Manager

The platform is intuitive and offers a range of features that cater to our specific needs. Plus, the analytics have been invaluable in helping us fine-tune our approach and maximize engagement.

owner

the application had a lot of features that are similar to competitors in their industry, These features worked for the most part

That should never be necessary for a paying customer, especially one who’s been with the company for years. Because of the lack of support and follow-through, I will be cancelling my services.

Operations Manager

They do have 2 factor authentication and google login which is helpful.

My least favorite thing about JustCall are the bugs and the phone service isn't always the most reliable.

The SMS automation through Justcall has enhanced our ability to stay connected with our clients while saving us time and resources.

At times the quality of the calls becomes choppy.

Insurance Advisor

Even if a client receive assistance from us, because of the call-back, we keep getting calls which increase the overall volume we have to deal with.

I don't know how hard to customize features but the management has been working on update/customize features over the course and I think JustCall has provided suitable features that our organization needs.

Inside Sales

The team immediately noticed the high call quality, we didn't have any more dropped calls or weird connections with people, which is a big win when dealing with possible clients.