Vonage Contact Center vs RingCX

CXone Mpower

Aircall

Grasshopper

800.com

2Chat

charles

Compare Vonage Contact Center and RingCX based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

CXone Mpower is a cloud-based contact center platform that assists with customer experience (CX), brand value optimization, and more.

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities & data to deliver the best Customer Experiences - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data.

Activity Dashboard

Activity Tracking

Agent Interface

AI Copilot

Alerts/Escalation

Auto-Dialer

Automated Routing

Automatic Call Distribution

Blended Call Center

Call Center Management

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Scripting

Call Transfer

Caller ID

Campaign Management

Computer Telephony Integration

Contact Management

Customer History

Dashboard

Email Management

Gamification

Inbound Call Center

Knowledge Base Management

Lead Capture

Live Chat

Manual Dialer

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multiple Scripts

Outbound Call Center

Performance Metrics

Predictive Analytics

Prioritization

Progressive Dialer

Queue Management

Real-Time Data

Real-Time Monitoring

Reporting/Analytics

Sentiment Analysis

Social Media Integration

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Text Analysis

Text to Speech

Voice Mail

VoIP

VoIP Connection

Workflow Management

Workforce Management

Vonage Contact Center

Linux

Web-based

Windows

Sales Manager

The fact that vonage is pretty easy to use , specially if you have a team of people and users within a number of 20-30 it can be an amazing tool at a friendly budget to meet your business needs.

Cloud Consultant 

It is a good basic solution and has terrific customization capabilities for SMS and other functions with Nexmo services.

IT Support/Office Manager

Great Support that is always attentive and is intent on resolving your issue and ensuring you are satisfied.

New Voice Media provide a robust, enthusiastic and energetic service. Before I pick up the phone up the phone I have a feeling of confidence that they will be able to help.

I am responsible for training the sales team and Customer support representative was especially helpful providing the required information to enable our team to have the best possible start.

Contact Centre Support & Knowledge Manager

Great Product and extremely helpful delivery and after care  from customer support.

Training Manager

Ticks the boxes is intuitive and has been deployed quite seamlessly. Support has been fantastic.

Executive Assistant

Sometimes what I describe seems to be a problem that they do not understand what I mean and it is difficult to work with customer support.

Head of Sales & CS

Design, build and rollout was excellent. Worth putting the time in to really get to know the software and its capabilities with our PS James during the design phase.

Support, Operations Manager

The software is stable, easy to use and the support is amazing.

operations manager

I like that it can be used on the web so on any device, as well as integrated into softwares and tools. The contact pad is compact with a good UX.

Fast, professional and supportive, NVM is a great product, stand-alone and also as an integration with Salesforce.

Senior Accountant

In the end, we stropped using the service it was so bad.

Marketing and Sales Operations Manager

Really disappointed with the overall experience. Did not receive any onboarding, adoption or ongoing support from their end despite having paid for professional services.

Contact Centre Manager

So easy to use (now I have had a bit of practice :-)). By changing from our old telephone system to NVM, we saved time and money.

Technical support engineer

Easy installation , usage and secure management.

Talent Acquisition Specialist

Group Chats for internally and externally as well as it has multiple features added that helps us to not to think other tools.

Head of Customer Experience

The handover at the outset of our account to delivery was terrible because what we wanted hadn't been effectively communicated.

Vonage Contact Center screenshot

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory. Prices as low as $14/month.

Aircall is a customer communications platform unifying channels like phone, WhatsApp, and text. Its cloud-based system includes AI Voice Agents for inbound calls, real-time conversation intelligence, and integration with tools like Salesforce, HubSpot, and Zendesk. Businesses can track performance metrics with detailed analytics and manage all interactions through an intuitive interface.

2Chat is an all-in-one programmable WhatsApp automation tool for small teams. It integrates with existing workflows while allowing users to continue using WhatsApp normally. Features include multi-device support, customizable bots, live chat, reporting tools, and more.

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

Archiving & Retention

Audio Capture

Automated Responses

Automatic Outbound Dialer

Calendar Management

Call Center Integration

Call Conferencing

Call List Management

Call Reporting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transcription

Callback Scheduling

Caller Profiles

Chat/Messaging

Chatbot

Collaboration Tools

Conferencing

Contact Database

Conversation Intelligence

Conversion Tracking

Customizable Reports

Data Import/Export

Employee Database

Employee Management

Employee Scheduling

Event Triggered Actions

Fax Management

Feedback Management

File Sharing

File Transfer

For Call Centers

For Cloud Phone Systems

Forecasting

Interaction Tracking

Keyword Tracking

Labor Forecasting

Lead Management

List Management

Multi-Channel Management

Multi-User Collaboration

On-Demand Recording

Online Voice Transmission

Performance Management

Phone Key Input

Predictive Dialer

Quality Management

Real-Time Analytics

Real-time Consumer-facing Chat

Real-Time Reporting

Recording

Reporting & Statistics

Scheduled Recording

Screen Capture

Screen Recording

Search/Filter

Single Sign On

Skills Tracking

RingCX

Android

iPad

iPhone

Striven Business Analyst

Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.

attorney

So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.

Internet Operations Manager

RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.

Janna was my technical support representative and she was excellent. She had a great attitude.

Owner

Lackluster support, misleading plan details. Most of these reviews are suspicious.

Senior Account Executive

It is easy to answer calls and transfer to mobile phone. It has a screen share feature like zoom that I use to use and it was great.

Project Leader/Marketing Professional Commercial Truck Marketing

I enjoy the functionality and ease of use. It's great on desktop or mobile.

QAPI Coordinator 

What I like most about this contact center is anyone that I have spoken with has been extremely pleasant and gone above and beyond to try to get my questions answered.

President

I can't thank Ronald enough for not only calming me down, but he understood the problem and fixed it quickly. I am VERY happy with both techs.

They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.

Business Development

SMS messaging, Value for money, easy learning curve, all extremely useful and fun as well.

Director

Easy navigation with excellent integration across all devices like mobile, desk and laptop.

Office Manager

I like that you can see all the users in the same place and can make changes pretty easily. I like the fact they integrated messages, phone calls, and voicemails to be in one place.

Vonage Contact Center vs RingCX Comparison (2026)

Vonage Contact Center vs RingCX Comparison (2026)

Vonage Contact Center

RingCX

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives