App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Vonage Contact Center Logo

Cloud Contact Center & Inside Sales Software for Salesforce

Last updated: December 2024

Table of Contents

usersusersusers

Is this product right for your business?

Find out with a

Vonage Contact Center - 2025 Pricing, Features, Reviews & Alternatives

What is Vonage Contact Center?

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer

experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.

Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience.

Vonage Contact Center for Microsoft Dynamics 365 seamlessly integrates agents working in either the Dynamics 365 Sales or Service Hubs with Vonage Contact Center providing a 360 degree view of prospects and customers. Removing multiple applications improves agent satisfaction and reduces turnover. Having relevant customer data allows for optimal customer service keeping contact center Service Level Agreements and First Call Resolution metrics in check. Vonage Contact Center for Microsoft Dynamics 365 helps turn prospects into existing customers all while providing agents a world class experience.

Benefits of using Vonage Contact Center

- Create new experiences for customers and employees faster and easier than ever before
- Deliver a better customer experience using skill-based routing and CRM insights
- Enhance agent experience through CRM integration for caller id, auto-logging, screen pop, call recording & click-to-dial
- Free customers and employees to communicate however suits them best
- Make every conversation more personal and productive
- One global platform for simplicity and easy scaling

Starting from

1

Per month

Alternatives with better value for money

Vonage Contact Center's key features

Most critical features, based on insights from Vonage Contact Center users:

Call Logging
Automatic Call Distribution
Call Monitoring
Call Recording
Mobile Access
Call Routing

All Vonage Contact Center features

Features rating:

Call Center Management
Dashboard
Multi-Channel Communication
Multi-Channel Data Collection
Multiple Scripts
Outbound Call Center
Performance Metrics
Predictive Analytics
Prioritization
Progressive Dialer
Queue Management
Real-Time Data
Real-Time Monitoring
Reporting/Analytics
Sentiment Analysis
Social Media Integration
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Text Analysis
Text to Speech
Virtual Assistant
Voice Mail
VoIP
VoIP Connection
Workflow Management
Workforce Management
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
API
Auto-Dialer
Automated Routing
Blended Call Center
Call Scripting
Call Transfer
Caller ID
Campaign Management
Computer Telephony Integration
Contact Management
CRM
Customer History
Email Management
Gamification
Inbound Call Center
IVR
Knowledge Base Management
Lead Capture
Live Chat
Manual Dialer
Monitoring

Vonage Contact Center alternatives

Vonage Contact Center logo
4.3
(69)

Starting from

1

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Zoho Desk logo
4.5
(2.1K)
visit website

Starting from

14

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
JustCall logo
4.2
(213)
visit website

Starting from

19

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Tidio logo
4.7
(463)
visit website

Starting from

29

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Vonage Contact Center pricing

Value for money rating:

Starting from

1

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range

Vonage Contact Center support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
FAQs/Forum
24/7 (Live rep)

Training options

Webinars
Live Online
Videos
In Person
Documentation

Vonage Contact Center reviews

Overall rating

4.3

/5

69

Positive reviews

81

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.8/10
Rating distribution

5

4

3

2

1

41

15

10

2

1

Pros
The fact that vonage is pretty easy to use , specially if you have a team of people and users within a number of 20-30 it can be an amazing tool at a friendly budget to meet your business needs.
It is a good basic solution and has terrific customization capabilities for SMS and other functions with Nexmo services.
Great Support that is always attentive and is intent on resolving your issue and ensuring you are satisfied.
Cons
Sometimes what I describe seems to be a problem that they do not understand what I mean and it is difficult to work with customer support.
In the end, we stropped using the service it was so bad.
Really disappointed with the overall experience. Did not receive any onboarding, adoption or ongoing support from their end despite having paid for professional services.

Vonage Contact Center FAQs

Q. What type of pricing plans does Vonage Contact Center offer?

Vonage Contact Center has the following pricing plans:
Starting from: $1.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Vonage Contact Center?

Vonage Contact Center has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Vonage Contact Center support?

Vonage Contact Center supports the following languages:
English, French


Q. Does Vonage Contact Center offer an API?

Yes, Vonage Contact Center has an API available for use.


Q. What other apps does Vonage Contact Center integrate with?

Vonage Contact Center integrates with the following applications:
Salesforce Service Cloud, Salesforce Sales Cloud


Q. What level of support does Vonage Contact Center offer?

Vonage Contact Center offers the following support options:
Phone Support, Email/Help Desk, FAQs/Forum, 24/7 (Live rep)

Related categories