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Vonage Contact Center Logo

Vonage Contact Center

4.3
(67)

Write a review

Cloud Contact Center & Inside Sales Software for Salesforce

(8)

Vonage Contact Center Pricing, Features, Reviews and Alternatives

Vonage Contact Center FAQs

Q. What type of pricing plans does Vonage Contact Center offer?

Vonage Contact Center has the following pricing plans:
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Vonage Contact Center?

Vonage Contact Center has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Vonage Contact Center support?

Vonage Contact Center supports the following languages:
English, French


Q. Does Vonage Contact Center offer an API?

Yes, Vonage Contact Center has an API available for use.


Q. What other apps does Vonage Contact Center integrate with?

Vonage Contact Center integrates with the following applications:
Salesforce Service Cloud, Salesforce Sales Cloud


Q. What level of support does Vonage Contact Center offer?

Vonage Contact Center offers the following support options:
Phone Support, Email/Help Desk, FAQs/Forum, 24/7 (Live rep)

Vonage Contact Center product overview

What is Vonage Contact Center?

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer

Key benefits of using Vonage Contact Center

- Create new experiences for customers and employees faster and easier than ever before
- Deliver a better customer experience using skill-based routing and CRM insights
- Enhance agent experience through CRM integration for caller id, auto-logging, screen pop, call recording & click-to-dial
- Free customers and employees to communicate however suits them best
- Make every conversation more personal and productive
- One global platform for simplicity and easy scaling

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
FAQs/Forum
24/7 (Live rep)

Training options

Webinars
Live Online
Videos
In Person
Documentation

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Vonage Contact Center pricing information

Value for money

4.2

/5

67

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Vonage Contact Center features

Functionality

4.3

/5

67

Total features

60

8 categories

Most valued features by users

Activity Dashboard
Contact Management
API
Reporting/Analytics
CRM
Activity Tracking
Workflow Management
Real Time Data

Functionality contenders

Vonage Contact Center users reviews

Overall Rating

4.3

/5

67

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.74/10
Rating distribution

5

4

3

2

1

39

15

10

2

1

Pros
I am responsible for training the sales team and Customer support representative was especially helpful providing the required information to enable our team to have the best possible start.
New Voice Media has had a huge positive impact on the business. The super-high reliability, alongside the in-depth reporting, has kept all aspects of the business happy.
Great Product and extremely helpful delivery and after care from customer support.
Cons
Did not even know who our Account Manager was till we decided to cancel the contract. The app runs on obsolete technology.
The handover at the outset of our account to delivery was terrible because what we wanted hadn't been effectively communicated.
And confusing when designing the initial call flow. Once it's all set up the dashboard is quite basic and reporting was difficult to get too much useful information from for the management.

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