Vonage Contact Center vs Vonage Business Communications

RingEX

CXone Mpower

Twilio

800.com

RingCX

charles

Compare Vonage Contact Center and Vonage Business Communications based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

CXone Mpower is a cloud-based contact center platform that assists with customer experience (CX), brand value optimization, and more.

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities & data to deliver the best Customer Experiences - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data.

Activity Dashboard

Activity Tracking

Agent Interface

AI Copilot

Alerts/Escalation

Auto-Dialer

Automated Routing

Automatic Call Distribution

Blended Call Center

Call Center Management

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Scripting

Call Transfer

Caller ID

Campaign Management

Computer Telephony Integration

Contact Management

Customer History

Dashboard

Email Management

Gamification

Inbound Call Center

Knowledge Base Management

Lead Capture

Live Chat

Manual Dialer

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multiple Scripts

Outbound Call Center

Performance Metrics

Predictive Analytics

Prioritization

Progressive Dialer

Queue Management

Real-Time Data

Real-Time Monitoring

Reporting/Analytics

Sentiment Analysis

Social Media Integration

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Text Analysis

Text to Speech

Voice Mail

VoIP

VoIP Connection

Workflow Management

Workforce Management

Vonage Contact Center

Linux

Web-based

Windows

Sales Manager

The fact that vonage is pretty easy to use , specially if you have a team of people and users within a number of 20-30 it can be an amazing tool at a friendly budget to meet your business needs.

Cloud Consultant 

It is a good basic solution and has terrific customization capabilities for SMS and other functions with Nexmo services.

IT Support/Office Manager

Great Support that is always attentive and is intent on resolving your issue and ensuring you are satisfied.

New Voice Media provide a robust, enthusiastic and energetic service. Before I pick up the phone up the phone I have a feeling of confidence that they will be able to help.

I am responsible for training the sales team and Customer support representative was especially helpful providing the required information to enable our team to have the best possible start.

Contact Centre Support & Knowledge Manager

Great Product and extremely helpful delivery and after care  from customer support.

Training Manager

Ticks the boxes is intuitive and has been deployed quite seamlessly. Support has been fantastic.

Executive Assistant

Sometimes what I describe seems to be a problem that they do not understand what I mean and it is difficult to work with customer support.

Head of Sales & CS

Design, build and rollout was excellent. Worth putting the time in to really get to know the software and its capabilities with our PS James during the design phase.

Support, Operations Manager

The software is stable, easy to use and the support is amazing.

operations manager

I like that it can be used on the web so on any device, as well as integrated into softwares and tools. The contact pad is compact with a good UX.

Fast, professional and supportive, NVM is a great product, stand-alone and also as an integration with Salesforce.

Senior Accountant

In the end, we stropped using the service it was so bad.

Marketing and Sales Operations Manager

Really disappointed with the overall experience. Did not receive any onboarding, adoption or ongoing support from their end despite having paid for professional services.

Contact Centre Manager

So easy to use (now I have had a bit of practice :-)). By changing from our old telephone system to NVM, we saved time and money.

Technical support engineer

Easy installation , usage and secure management.

Talent Acquisition Specialist

Group Chats for internally and externally as well as it has multiple features added that helps us to not to think other tools.

Head of Customer Experience

The handover at the outset of our account to delivery was terrible because what we wanted hadn't been effectively communicated.

Vonage Contact Center screenshot

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

Call Conferencing

Chat/Messaging

Collaboration Tools

Conferencing

File Sharing

Multi-User Collaboration

On-Demand Recording

Online Voice Transmission

Presentation Streaming

Private Chat

Real-Time Chat

Recording

Screen Sharing

SIP Trunking

Unified Communications

User Profiles

Video Conferencing

Vonage Business Communications

Owner

This company is just so horrible to deal  with. Will ruin your day if you have to interact with Vonage Business Support, again only by CHAT from untrained techs.

It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Writer

We needed a business phone for our remote office and this system worked perfectly. Thank you for a low-cost, quality solution.

Marketing manager

Overall experience is good as the matter of fact we keep using this service. I still recommend using Vonage as it is very helpful for remote business management.

Office Manager

Our overall experience has been great. This is our second year using the Vonage business package and we are very happy.

Poor call quality,  Terrible Customer Service and cancellation policy deception.

Paralegal

I like that there is an app for smartphones. Nice to switch to and from mobile to office phone.

Advanced Systems Engineer

Integration capabilities and the mobile app make it a valuable asset for businesses seeking a comprehensive communication platform.

Software Tester

It helps in the rapid development of a certain type of app, like VoIP, so you don't have to re-invent the wheel and spend a lot of valuable development time.

Project Manager

RC was easy to navigate, so Vonage is taking some time to learn, but the transition was easy and the features I've been able to use already have been spotless.

Manager

Overall, VBS has great customer service and a product that makes any business, big or small, more productive.

LCPC

Their software can have conflicts and compatibility issues depending on the browser. A. Their software TokBox appears to work only with Chrome.

Sometimes we get updated info on Vonage in a delay (like missing calls and late notifications) and we might miss potential clients. Text messages can't accept images and it is a huge shortage.

Senior Operations Executive

I have only recently used Vonage to help to transfer our phone system from office to work from home and it was very easy to set up and very quick.

QPP representative

It's easy to communicate with people within the organization. It is pretty easy to use and has many functionalities including creating meetings.

Dispatcher

Could get very slow, with echoes in the background, also do not get notifications for missed calls or texts.

Consultant

I like how the App is in sync with my desk phone, cell phone, and laptop. So far, it is easy to use.

Sr. Manager, Network Operations

Her reply was to ignore that completely and offer us a miniscule refund.

Vonage Business Communications screenshot: Vonage Business user console lets users keep track of recent calls

Vonage Business Communications screenshot: Customizable voicemail greetings gives a personal experience

Vonage Business Communications screenshot: Vonage Business call summary can be exported, emailed or printed

Vonage Business Communications screenshot: Vonage Business PBX (Private Branch Exchange) summary allows administrators to keep track of and edit feature plans

Vonage Contact Center vs Vonage Business Communications Comparison (2026)

Vonage Contact Center

Vonage Business Communications

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives