Vanillasoft vs Yonyx

HubSpot Marketing Hub

HubSpot CRM

Jotform

800.com

Zingtree

charles

Compare Vanillasoft and Yonyx based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

HubSpot Marketing Hub is a scalable, all-in-one platform for inbound marketing, combining content marketing, marketing automation, social media, analytics, and more, for marketing teams of all sizes to grow traffic, convert leads and track customers, all in one place

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

VanillaSoft is a lead optimization system for fast-response sales teams. It prioritizes warm leads, streamlines agent workflows, and ensures calls, emails, and texts get through—avoiding spam filters and blocked calls. Sales teams stay efficient, effective, and connected, closing more deals.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Automatic Call Distribution

Calendar Management

Calendar/Reminder System

Call List Management

Call Recording

Call Reporting

Call Routing

Call Tracking

Call Transcription

Caller ID

Campaign Management

Client Management

Collaboration Tools

Communication Management

Computer Telephony Integration

Contact Management

Content Delivery

Content Management

Contract/License Management

Customer Database

Customizable Fields

Customizable Reports

Customizable Scoring

Dashboard

Data Import/Export

Data Management

Deal Management

Email Management

Email Templates

Email Tracking

Engagement Tracking

Field Sales Management

For Insurance Industry

For Sales Teams/Organizations

Goal Management

Interaction Tracking

Lead Capture

Lead Distribution

Lead Management

Lead Nurturing

Lead Qualification

Lead Segmentation

Meeting Management

Monitoring

Multi-Channel Communication

Opportunity Management

Performance Management

Performance Metrics

Pipeline Management

Predictive Analytics

Prioritization

Process/Workflow Automation

Prospecting Tools

Queue Management

Real-Time Monitoring

Recording

Referral Tracking

Reporting & Statistics

Reporting/Analytics

Sales Activity Management

Sales Forecasting

Sales Onboarding & Training

Sales Reports

Sales Trend Analysis

Scheduling

Source Tracking

Task Management

Task Scheduling

Template Management

Territory Management

Third-Party Integrations

Voice Mail

Workflow Management

Vanillasoft

Web-based

Windows

Sales Consultant

I am a user, not an administrator, so my over all experience in the last 5 years has been great. IT is reliable, safe and easy to use.

Marketing Manager

I love how easy it is to use, and if I run into any issues, customer service is very helpful in resolving the issue.

IT Director

There were several updates that affected my users which came as a surprise with no warning before or change log notification after.

Project Leader/Marketing Professional Commercial Truck Marketing

It has been very positive. The system is laid out in a very user friendly way, and anytime I needed support their team was very helpful.

Agent

I like the ease of use, the dialer, and tracking all leads/contacts. It also beautifully integrates with my lead vendors and texting CRM, as well as exporting data.

It Tech

Overall, Vanillasoft is a solid sales engagement platform that delivers great value for money, especially for teams focused on outbound calling and lead follow-up.

Inside Sales Manager

The in-house VoIP is quite helpful in increasing the number of contacts per day. Another advantage is the ease at importing and exporting data to and from VanillaSoft.

Account Executive

The intuitive and easy flow of this CRM system is excellent, it helps keep business moving and complications minimized.

Fundraiser 

I feel it is a great software and for sure worth the switch from the previous software.

Director of Annual Giving

I liked that we could customize the call based on our needs. It was so easy for our callers to use and with the saved time, I could focus on training staff.

Owner 

Ease of use multiple abilities at a controlled cost ease to add or delete additional agents as needed.

Owner

VanillaSoft is worth more than it's weight in gold.

Admissions rep

I love how you can see all reports for your performance.

Broker Agent

Vanilla Soft makes this journey of helping people more hopeful. As technology and this industry moves at such a rapid pace this allows one to breathe.

Director of Outbound Services

I have NEVER worked with such a fantastic group of support staff ever.

Phonothon Caller

Not specific caller ID which can lead some of the people we are calling to believe we are spam.

Closer

Sometimes lags on connecting to calling software.

TeleSales

NNot being able to drag caledar appointments when dates change.

Vanillasoft screenshot: VanillaSoft three-panel-call-screen

Vanillasoft screenshot: VanillaSoft call activity dashboard

Vanillasoft screenshot: VanillaSoft four-panel-call-screen

Vanillasoft screenshot: VanillaSoft calendar

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes.

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx guides help  improve CSAT & First Call Resolution, while reducing average handle time & deflecting calls


AI Copilot

AI/Machine Learning

Call Center Management

Catalog Management

Customer Communication

Customizable Branding

Data Analysis Tools

Data Security

Data Source Connectors

Data Visualization

Decision Support

Decision Tree

Document Storage

Feedback Management

Full Text Search

Functions/Calculations

Help Desk Management

Internal Chat Integration

Knowledge Base Management

Knowledge Management

Lead Generation

Multi-Channel Data Collection

Multi-Language

Real-Time Analytics

Real-Time Data

Rich Text Editor

Role-Based Permissions

Search

Search/Filter

Secure Data Storage

Self Service Portal

Single Sign On

SSL Security

Support Ticket Management

Surveys & Feedback

Tagging

Templates

Text Editing

Web-based Deployment

Website Integration

WYSIWYG Editor

Yonyx

Linux

Customer Service Associate

The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.

Director

Guided call flow is a great help for my agents when taking calls. While Yonyx helping in proper flow, it is also helping in many places decision taking is critical.

Process and Support Specialist

Far and away the best part is the support I've received from a customer rep.  They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.

Analyst

Easy to use and it is used friendly, best customer service , Worth for every penny.

It's great and easy to use. It is installed on my hard drive, and that's where I like it.

Coding Auditor

Iam proud to be Revelian family, since i couldn't hear other companies having this great tool.

Consumer Success

On a rare occasion, my scripting will lag a little bit and I'll need to fill that 1 second gap while loading.

Customer Account Specialist

I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.

Operations Analyst

My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.

Vanillasoft vs Yonyx Comparison (2026)

Vanillasoft vs Yonyx Comparison (2026)

Vanillasoft

Yonyx

Overview

Video & Screenshots

Pricing

User reviews

Key features

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