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VanillaSoft Pricing, Features, Reviews and Alternatives
VanillaSoft FAQs
VanillaSoft product overview
What is VanillaSoft?
VanillaSoft's core philosophy and development process center on one concept: The Power of Simplicity. Through this principle, VanillaSoft offers a platform that allows customers to see increased productivity, higher contact rates, and sales accountability tools like no other.
Key benefits of using VanillaSoft
Speed to Lead: VanillaSoft clients typically make an initial call attempt in 1 hour or less. The industry average is 8 hours until first contact.
List Penetration: Agents using VanillaSoft average over eight attempts per contact while peers on list-based systems average two attempts per contact.
Productivity: Sales-by-phone professionals who use VanillaSoft average 23 calls per hour compared to the industry average of eight calls per hour.
Decay Rate: VanillaSoft clients experience a 6% decay rate while their peers on list-based solutions experience a decay rate of 36%.
(data from “The Technology-to-Performance Chain: How Lead Management Systems Drive Inside Sales Performance,” conducted by the prestigious University of Ottawa's Telfer School of Management)
Typical customers
Platforms supported
Support options
Training options
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VanillaSoft
Starting from
No pricing info
Starting from
14.99
/user
Per month
VanillaSoft pricing information
Value for money
4.6
/5
152
Starting from
No pricing info
Pricing options
Value for money contenders
VanillaSoft features
Functionality
4.5
/5
152
Total features
49
12 categories
Most valued features by users
Functionality contenders
VanillaSoft users reviews
Overall Rating
4.7
/5
152
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.18/10
111
35
4
1
1
Adam R.
Overall rating contenders
Nichol S.
Business Developement
Insurance, 1-10 employees
Review source
Transcript
Nichol S.: Hi, my name's Nichol, and I'm an appointment setter and I give VanillaSoft five-star review...
Janet K.
11-50 employees
Used daily for 2+ years
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Increased customer service for my clients.
We love VanillaSoft, the system helps us keep appointments with my clients and really increases my customer service ability.
The only issues we have had is with brief outages, but they are rare and taken care of immediately by VanillaSoft customer service.
Robyn S.
51-200 employees
Used daily for 2+ years
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VanillaSoft is my secret weapon! My teams are significantly more productive than they were on any other CRM software, and VanillaSoft is absolutely intuitive, requiring less than 15 minutes of training for new reps.
I have used several CRMs, but VanillaSoft is exactly the software I would create if I made B2B CRMs for a living! It allows my reps to see both the prospect they are calling, and the other contacts in the company, simultaneously, so that they can easily ask for another prospect if they are unable to reach the original target. It gives my reps powerful insight into the company they are calling, and...
The software could use a bit more power in its integration capabilities and reporting, but I appreciate that they stay focused on the core objective of keeping my reps productive!
chris g.
Health, Wellness and Fitness, 201-500 employees
Used daily for 6-12 months
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PROS ITS USER FRIENDLY, but i have nothing good to say about your support what so ever . Every time I called they treated me like I was insane.
CONS - I HAVE BEEN LOGGED OUT OF My account over 30 times . Someone is physically logging me out. It has been 2 months. I have lost 1000s of dollars and my privacy is invaded. I have the pictures and i am going to conitnue to make it my personal vendetta to let everyone know how I SPENT 1000S $ ON LEAD MONEY AND SOMEONE IS STILL GETTING INTO MY ACCOUNT. MONTHS I HAVE REACHED OUT THEY ARE USELESS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Valie R.
Used other for 2+ years
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Increased capability, able to compete against larger competitors and offer a superior product for a competitive price. Clients love the responsiveness we can offer to their questions and suggestions on how they can improve their campaigns.
Ease of use. Our clients really like it - we get great feedback from our clients on the features. We work with marketing teams - they love what we can do for them with VanillaSoft. Love the customer support team - have enabled us to provide more customer support to our clients - makes a small company compete with larger competitors.
Not really a con - but would like a mobile app so I can address issues that arise when I am not at my desktop.
Doug M.
Used daily for 2+ years
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Vanillasoft allows us to maintain control over our leads from www.insurancequotes2day.com and never allow a prospect to fall between the cracks.
The texting feature could allow for attachments as we would like to email quotes out to our prospects.
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