Vanillasoft vs Fathom

HubSpot Marketing Hub

HubSpot CRM

Gong.io

Fireflies

800.com

Otter

Compare Vanillasoft and Fathom based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

HubSpot Marketing Hub is a scalable, all-in-one platform for inbound marketing, combining content marketing, marketing automation, social media, analytics, and more, for marketing teams of all sizes to grow traffic, convert leads and track customers, all in one place

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

VanillaSoft is a lead optimization system for fast-response sales teams. It prioritizes warm leads, streamlines agent workflows, and ensures calls, emails, and texts get through—avoiding spam filters and blocked calls. Sales teams stay efficient, effective, and connected, closing more deals.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Automatic Call Distribution

Calendar Management

Calendar/Reminder System

Call List Management

Call Recording

Call Reporting

Call Routing

Call Tracking

Call Transcription

Caller ID

Campaign Management

Client Management

Collaboration Tools

Communication Management

Computer Telephony Integration

Contact Management

Content Delivery

Content Management

Contract/License Management

Customer Database

Customizable Fields

Customizable Reports

Customizable Scoring

Dashboard

Data Import/Export

Data Management

Deal Management

Email Management

Email Templates

Email Tracking

Engagement Tracking

Field Sales Management

For Insurance Industry

For Sales Teams/Organizations

Goal Management

Interaction Tracking

Lead Capture

Lead Distribution

Lead Management

Lead Nurturing

Lead Qualification

Lead Segmentation

Meeting Management

Monitoring

Multi-Channel Communication

Opportunity Management

Performance Management

Performance Metrics

Pipeline Management

Predictive Analytics

Prioritization

Process/Workflow Automation

Prospecting Tools

Queue Management

Real-Time Monitoring

Recording

Referral Tracking

Reporting & Statistics

Reporting/Analytics

Sales Activity Management

Sales Forecasting

Sales Onboarding & Training

Sales Reports

Sales Trend Analysis

Scheduling

Source Tracking

Task Management

Task Scheduling

Template Management

Territory Management

Third-Party Integrations

Voice Mail

Workflow Management

Vanillasoft

Web-based

Windows

Sales Consultant

I am a user, not an administrator, so my over all experience in the last 5 years has been great. IT is reliable, safe and easy to use.

Marketing Manager

I love how easy it is to use, and if I run into any issues, customer service is very helpful in resolving the issue.

IT Director

There were several updates that affected my users which came as a surprise with no warning before or change log notification after.

Project Leader/Marketing Professional Commercial Truck Marketing

It has been very positive. The system is laid out in a very user friendly way, and anytime I needed support their team was very helpful.

Agent

I like the ease of use, the dialer, and tracking all leads/contacts. It also beautifully integrates with my lead vendors and texting CRM, as well as exporting data.

It Tech

Overall, Vanillasoft is a solid sales engagement platform that delivers great value for money, especially for teams focused on outbound calling and lead follow-up.

Inside Sales Manager

The in-house VoIP is quite helpful in increasing the number of contacts per day. Another advantage is the ease at importing and exporting data to and from VanillaSoft.

Account Executive

The intuitive and easy flow of this CRM system is excellent, it helps keep business moving and complications minimized.

Fundraiser 

I feel it is a great software and for sure worth the switch from the previous software.

Director of Annual Giving

I liked that we could customize the call based on our needs. It was so easy for our callers to use and with the saved time, I could focus on training staff.

Owner 

Ease of use multiple abilities at a controlled cost ease to add or delete additional agents as needed.

Owner

VanillaSoft is worth more than it's weight in gold.

Admissions rep

I love how you can see all reports for your performance.

Broker Agent

Vanilla Soft makes this journey of helping people more hopeful. As technology and this industry moves at such a rapid pace this allows one to breathe.

Director of Outbound Services

I have NEVER worked with such a fantastic group of support staff ever.

Phonothon Caller

Not specific caller ID which can lead some of the people we are calling to believe we are spam.

Closer

Sometimes lags on connecting to calling software.

TeleSales

NNot being able to drag caledar appointments when dates change.

Vanillasoft screenshot: VanillaSoft three-panel-call-screen

Vanillasoft screenshot: VanillaSoft call activity dashboard

Vanillasoft screenshot: VanillaSoft four-panel-call-screen

Vanillasoft screenshot: VanillaSoft calendar

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Fireflies.ai is a cloud-based platform that helps businesses capture video, slides, and screen shares during calls while also generating a transcript of the conversation.

Otter is a transcription software designed to help businesses generate notes for meetings, interviews, and lectures through voice dictation or file transcription. The AI-enabled solution allows organizations to record, organize, and save voice notes and interactions in a centralized repository.

Gong.io is a revenue intelligence platform that enables stakeholders to centralize all revenue workflows, providing actionable insights and streamlining processes with purpose-built AI. Gong's capabilities include Gong Forecast, which enhances revenue operating rhythm with increased customer data to drive forecast accuracy and actionable insights across the organization.

Fathom is the free AI meeting assistant that records, transcribes, and summarizes your Zoom, Google Meet or Microsoft Team meetings so you can focus on the conversations instead of taking notes. 

Action Item Tracking

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Annotations

Automatic Transcription

Call Management

Chat Transcript

Chatbot

Code-free Development

Conferencing

Configurable Workflow

Conversation Intelligence

Customizable Branding

Data Entry

File Sharing

Live Chat

Meeting Notes

Multi-Language

Natural Language Processing

Notes Management

Playback Controls

Real-Time Analytics

Real-Time Data

Reminders

Search/Filter

Sentiment Analysis

Single Sign On

Speech Recognition

Speech-to-Text Analysis

Templates

Timecoding

User Management

Video Conferencing

Fathom

It is simple to use and the notes I get back are wonderful, useful and actionable. Customer support has been amazing, very responsive.

Founder

The new notes feature where you can change the format of the notes entirely with a click of the button (change templates) is outstanding. And the Zapier integration is great.

Consultant

Easy to turn off if not appropriate to record that particular Zoom call. The transcription process is amazing and even picks up soft-spoken individuals and those who may have a strong accent.

Executive Director

Excellent AI TOOL and the customer service has been excellent as well. Super fast answers from the team and very easy to use.

I'm afraid the rug will get ripped out from under me and I'll have to pay to access my files some day.

User Experience

Effortuiously recorded meetings created quick and easy-to-digest summaries and allowed me to share recordings with clients in one click. It seems so obvious, and yet it's so brilliant.

Every time I've contacted support they've been real humans and very helpful. I love that it integrates with Zoom and starts when I start my call.

I love the meeting summaries. They are exquisitely helpful for my clients because so much comes up in our calls that it's hard to be present and take notes that make sense.

Content Marketing Manager

The tool itself is pretty easy to use and the team is responsive to feedback and questions.

owner

Fathom is easy to use and eliminates the need for me to frantically take notes during Zoom calls. The transcription function is nearly perfect.

CFO Analyst

It has been great, I had issues at first but customer service really helped, and came out pretty quickly.

Founder and Principal Consultant

Fathom integrates seamlessly with my Zoom and is there when I want it. The post-meeting processing is quick and accurate.

Managing Director

Inability to upload external recordings for processing, but aware this is on the roadmap for the future.

We use this for all our meetings on a daily basis. Had a couple of questions to their support team and got a great and fast response.

Early Literacy Interventionist

Overall, it is a great investment especially with today’s work environment.

Vanillasoft vs Fathom Comparison (2026)

Vanillasoft

Fathom

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives