Netreo Reviews

Netreo

Enterprise IT monitoring and management made easy

4.69/5 (29 reviews)

Pros
  • They are hands down the best out there. Installation is beyond easy, import a file or scans a subnet then adjust to taste.Steven R.Read the full review
  • Easy to see what is happening with your systems; like the historical information about the different servers that we are tracking.Verified ReviewerRead the full review
  • They have a great VPN feature allowing them to access your system to troubleshot\perform upgrades they even offer a managed service if required.Thom T.Read the full review
Cons
  • Can't really think any negative issue with this company or product.PJ y.Read the full review
  • Learning curve is an issue if you are not used to this type of product. There are so many possibilities that it is sometimes difficult deciding where to start.William S.Read the full review
  • No additional price for netflow, or different types of devices.Lori S.Read the full review
95%
recommended this to a friend or a colleague
Chad Walls

Easiest Setup out of the Box!

Used daily for 1-2 years
Reviewed 2017-10-09
Review Source: Capterra

We gained as close to real time monitoring of services on our network that we've never had before! The pure fact that we can begin trouble shooting issues if they happen prior to end users telling us they have a problem on the network has kept everybody happy at work! The reporting tools are amazing as well for tracking how well we have been managing the network. This allows for development of IT Staff as well. Seeing the trends of the devices allows for targeted training to help prevent future related issues with the IT Staff. The tools are also very beneficial for our Top Management staff as well. They can see the benefits and effects of having a stable network more clearly now since trends can be shown and good (or bad) data can be used to related to recent events that helps drive our business model!

Pros
The auto discovery and how quickly you can customize reporting for your environment! The mobile alerts are also amazing! I like that we can now be already working on situations before end users call! Moreover, it's great that we can set thresholds to alert us as well so we never even need to get to that point!

Cons
Right now the only issue we have with the package is that if we lose connection to our WLC/APs in our environment we have to set those back up. Thankfully this doesn't happen very often but it would be nice if OmniCenter could capture our current AP list and store that information for when OmniCenter detects them to be back online.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review


Netreo

Enterprise IT monitoring and management made easy

Manny Villalobos

OmniCenter is a easy to use tool and is very affordable.

Used weekly for 2+ years
Reviewed 2017-09-25
Review Source: Capterra

OmniCenter is a monitoring, alerting, and reporting appliance (physical or virtual) which provides cost-effective and easy-to-deploy application, network, and systems management. It provides a unified single view into virtually all IT components, from end-user application experience to device-level performance and capacity planning. Our appliance-based architecture simplifies deployment, with all hardware and software pre-integrated. Several appliance options are available to suit any size environment or redundancy requirement, including clustering, hot-standby, and distributed data collection with centralized reporting and administration.

Pros
OmniCenter is an easy to use tool and is great for monitoring network interfaces. The software allows the end user to easily add devices that need to be monitored. OmniCenter is a monitoring, alerting, and reporting appliance (physical or virtual) which provides cost-effective and easy-to-deploy application, network, and systems management. It provides a unified single view into virtually all IT components, from end-user application experience to device-level performance and capacity planning.

Cons
It is not as affective as Netflow. Netflow can pin point the source of the problem much easier. Our appliance-based architecture simplifies deployment, with all hardware and software pre-integrated. Several appliance options are available to suit any size environment or redundancy requirement, including clustering, hot-standby, and distributed data collection with centralized reporting and administration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review


Netreo

Enterprise IT monitoring and management made easy

David Beach

Been using it for a few years now, easy to use, great reporting

Used daily for 2+ years
Reviewed 2017-09-26
Review Source: Capterra

Simple yet effective/detailed monitoring and automated alerts for critical issues.

Pros
OmniCenter is very easy to use and customize from an administrator's perspective, and easily usable from Lower tier support staff. The Single pane of glass view for all services makes the purchase and implementation very justifiable to upper management. (yes even they can use it)

Cons
Initial setup: out of the box it is very easy to get devices imported into the system, but the recommendation from Netreo is to have their support add the devices based on a list you give them. A simple one page document should be sufficient, as most Administrators will want to figure out the ins/outs on initial setup rather than have it done for them. (I do understand that some people do purchase it and don't have the technical ability to do it, but it should not be the default)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review


Netreo

Enterprise IT monitoring and management made easy

Greg Brennfleck

Overall it works good but could be better.

Used daily for 2+ years
Reviewed 2017-09-20
Review Source: Capterra

I allows us to monitor all devices on our network.

Pros
It can monitor all types of SNMP devices and give status at a glance. The system is great for tracking the uptime and performance for the various systems and the parenting feature works well. The various device can be put in groups/categories and can also be tracked by location.

Cons
The system is very very slow. Sometimes it is almost unusable waiting for the screen to refresh. There are no help files. Most changes/settings need to be made by Netreo remotely. We found a lot of minor bugs with the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

Minimize review


Netreo

Enterprise IT monitoring and management made easy

Don Ringor

Simple but very efficient monitoring tool!

Used daily for 2+ years
Reviewed 2017-10-10
Review Source: Capterra

This software gives us insight into the health, trends of many different key components of our network.

Pros
This software is easy to use and have excellent customer support that will help you when and if it is needed. There are multiple ways you can monitor a server, network, device and you can also customize templates (or layers of template). You can see everything in one page. Router or network configuration can be managed. Very flexible in what it can do and provides integration with custom scripts, like you can use your own powershell scripts .

Cons
There is learning curve if you are not used to this type of product which have many options, possibilities. But the good thing is that they have friendly customer support you can call for help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review


Netreo

Enterprise IT monitoring and management made easy

Thom Turner

Feature rich, logical monitoring tool with awesome support.

Used daily for less than 6 months
Reviewed 2017-09-20
Review Source: Capterra

Replaced SCOM which was awful. Netreo OmniCenter saved us time and money on the SCOM renewal costs. Also gave us visibility as we finally had a system that we could trust

Pros
Top 3 - Support - Development - Simplicity (once you understand templates) The support staff are great. Alot of the younger companies try and differentiate themselves by having exceptional support staff (Nimble customers will know what I mean). Netreo are 17 years young but their support staff are fantastic. you have a direct line to technical resources, saving you lots of time. They have a great VPN feature allowing them to access your system to troubleshot\perform upgrades they even offer a managed service if required. The product is constantly improving with regular major releases and features. The interface and construction on how to apply thresholds to devices takes a little while to understand but once its understood, its very easy to manipulate and customise to how you want to use the tool

Cons
Support times - This is a 100% US company so while support are available 24 hours for a UK company its generally towards the end of the working day that you will get responses to queries. For a monitoring tool this was fine with us. There are no built in metrics\thresholds for things like SharePoint and Citrix, however you can create customise process checks if required.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review


Netreo

Enterprise IT monitoring and management made easy

Daniel Balogh

Great responsiveness and quality support

Used daily for 2+ years
Reviewed 2017-10-03
Review Source: Capterra

Based on the support I had I would recommend

Pros
The support is excellent and he provides good answers which solve the root of the problem instead of simply providing an answer. He is knowledgeable and effective in his job. I appreciated that, although he is not obligated, he is willing to reply at all hours/days as we are also working around the clock to keep the campus up and running smoothly.

Cons
There are some bugs like any software but I want to focus this review on the quality support we have had with the support staff.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review


Netreo

Enterprise IT monitoring and management made easy

Scott John

Omni Center is a full fledged and complete monitoring solution with excellent customer support

Used daily for 2+ years
Reviewed 2017-09-28
Review Source: Capterra

an effective monitoring solution for the whole organization

Pros
very flexible in what it can do wide variety of things you can monitor out of the box excellent customer support excellent APIs for integration with custom software or scripts

Cons
not as many sensor types as PRTG can be resource intensive the interface is a little clunky and sometimes not intuitive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review


Netreo

Enterprise IT monitoring and management made easy

David Michel

Great product, great support and easy to use

Used daily for 2+ years
Reviewed 2017-10-17
Review Source: Capterra

Pros
Easy to use and powerful. Monitors a myriad of different devices. Responsive customer support. Straight-forward pricing.

Cons
I would like to have deeper visibility into Office 365 and other SaaS offerings so that I can have access to the same information I have for my on-premises infrastructure.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review


Netreo

Enterprise IT monitoring and management made easy

PJ yegani

Best NMS System for all Network Monitoring

Used daily for 2+ years
Reviewed 2019-07-25
Review Source: Capterra

Pros
Excellent software and NMS System for all Network Monitoring. Excellent support staff. Best company to work with.

Cons
Can't really think any negative issue with this company or product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review


Netreo

Enterprise IT monitoring and management made easy

Steven Roman

Omnicenter review

Used daily for 2+ years
Reviewed 2017-11-08
Review Source: Capterra

Pros
Great product that does what it says There are equal cost products out there. But when it comes down to support, adding new devices, learning about new features or tips and tricks. They are hands down the best out there. Installation is beyond easy, import a file or scans a subnet then adjust to taste. I always recommend this as it is hands down the easiest to get running and years later it is still the easiest to operate and use.

Cons

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review


Netreo

Enterprise IT monitoring and management made easy

Lori Steinmetz

Great team - Interested in partnering not selling and running. Support and customization = easy

Used daily for 1-2 years
Reviewed 2017-10-16
Review Source: Capterra

My clients finally have a single package that is integrated. Not a package that is 30 year old technology that has been added to over time to try and keep it current, but continuing to keep 30 year old tech. The other advantage is everything is one price, period. No additional price for netflow, or different types of devices.

Pros
Everything in 1 place not 10 different packages that are linked somehow with tabs & no java needed. Can easily create new type of polled devices.

Cons
While there are videos and training I would like to see more of this. I would like more control over how to consolidate a dashboard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review


Netreo

Enterprise IT monitoring and management made easy

William Schomaker

Excellent product. Has tons of options and is adding more all the time.

Used daily for 1-2 years
Reviewed 2017-10-05
Review Source: Capterra

Pros
There are many benefits to this product. The ability to see the status of whatever you want to monitor in one pane of glass has got to be the most important. Second is the ability the granularity that is possible with monitoring while still maintaining simplicity. The third is the speed and friendliness of customer service when/if it is needed.

Cons
Learning curve is an issue if you are not used to this type of product. There are so many possibilities that it is sometimes difficult deciding where to start.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review


Netreo

Enterprise IT monitoring and management made easy

Lee Co

Omnicenter performs as it's supposed to, easy to use and administer.

Used daily for 2+ years
Reviewed 2017-09-19
Review Source: Capterra

Network/Device visibility.

Pros
Easy to use and administer, does exactly as promised. Omnicenter allows us to monitor all our devices for status, exactly what we needed.

Cons
Certain web service checks do not work depending on type of feature used on the URL. Version updates can sometimes move options into different section in the GUI.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review


Netreo

Enterprise IT monitoring and management made easy

Jason Russ

Great product - delivers as promised.

Used daily for 2+ years
Reviewed 2017-05-18
Review Source: Capterra

Pros
Netreo support is outstanding. They have a very knowledgeble support team and are able to accommodate all situations that arise. They're willing to adjust their product to meet our needs.

Cons
N/A.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review


Netreo

Enterprise IT monitoring and management made easy

Matt Mower

Awesome. Super feature, great analytics, and amazing support.

Used daily for 2+ years
Reviewed 2017-09-26
Review Source: Capterra

The support is always present and helpful.

Pros
Ease of use, sophisticated reporting and analytics, and top level support. Detailed information and the ability to drill down to isolate devices, errors, and performance metrics.

Cons
Maybe it isn't free.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review


Netreo

Enterprise IT monitoring and management made easy

Steve Coppola

Amazing, Reliable, Friendly Service, Knowledgeable team

Used daily for 2+ years
Reviewed 2017-09-25
Review Source: Capterra

Pros
Can easily see the status of my network and where to deploy resources to solve any issues. With 100% visibility my team is much more effective and my down time has decreased significantly!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review


Netreo

Enterprise IT monitoring and management made easy

Thomas Garringer

Very easy to use and staff made sure we understood what it is and how to use it to our benefit

Used daily for 1-2 years
Reviewed 2017-09-25
Review Source: Capterra

I am to lower my down time as I am alerted right away.

Pros
It meets the need for alerts to my staff. I have very small staff and Omni Center automates the process and keeps us in loop. It's very important for small staff to stay updated on issue without manually monitoring it. Easy to read dashboard is nice too.

Cons
.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review


Netreo

Enterprise IT monitoring and management made easy

PJ Yegani

Great product, Excellent people, Best value

Used daily for 2+ years
Reviewed 2017-09-19
Review Source: Capterra

Easy to use, excellent reporting, serves many users.

Pros
Easy to use, delivers excellent reporting. They have the best customer support. I simply love these guys.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review


Netreo

Enterprise IT monitoring and management made easy

Tim Kelly

Great product!

Used daily for 2+ years
Reviewed 2017-09-25
Review Source: Capterra

Pros
This tool gives a great deal of insight into the operation and trends of many different key components of our network.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review


Netreo

Enterprise IT monitoring and management made easy

Jeffrey Welch

Easy to understand status page

Used daily for 1-2 years
Reviewed 2017-10-09
Review Source: Capterra

Pros
The notifications away kept you in to date on how long a device has been online without a restart of the device. The tech support is top notch and the go out of there way to help with any configuration

Cons
.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review


Netreo

Enterprise IT monitoring and management made easy

Michael Lauciello

Great product - vendor willing to add specific functionality on request

Used daily for 6-12 months
Reviewed 2017-09-19
Review Source: Capterra

Transparency and visibility of all IT supported devices. Network reporting needs to be simplified (especially netflow). Customizable MIBs and templates for specific devices needs to be added. Dashboards need to have a more "modern" look.

Pros
Flexible and easy to configure - usually these cannot be paired together. Low cost of ownership for a monitoring solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review


Netreo

Enterprise IT monitoring and management made easy

Robert James

Met an Omnicenter representative at a trade show. Transaction happened very smoothly and quickly.

Used daily for 6-12 months
Reviewed 2017-09-28
Review Source: Capterra

Pros
It is all inclusive and does everything we need without the requirement to buy additional modules. The alerting works exactly as we want it to.

Cons
Navigation within the app takes some getting used to especially as you drill down into things where the only way to get back to to start at the beginning.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review


Netreo

Enterprise IT monitoring and management made easy

brian sullivan

consistently please

Used weekly for 2+ years
Reviewed 2017-09-19
Review Source: Capterra

Pros
quick, fluid, easy to look at, easy to configure, secure, bandwidth pages, color scheme, access for customer support to login on the backend and immediately assist

Cons
some of the earlier versions weren't smooth, and the config manager portion of it used to be buggy. But pleased with it now

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review


Netreo

Enterprise IT monitoring and management made easy

Anonymous

Easy Visibility into Core Systems

Used weekly for 2+ years
Reviewed 2017-10-09
Review Source: Capterra

Love the historical information

Pros
Easy to see what is happening with your systems; like the historical information about the different servers that we are tracking.

Cons
The initial setup on this product took longer than we expected. Otherwise, we are very satisfied with the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review


Netreo

Enterprise IT monitoring and management made easy