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WatchGuard Firebox Logo

Network security solution to protect against cyber threats

Table of Contents

WatchGuard Firebox - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: November 2025

WatchGuard Firebox overview

Based on 446 verified user reviews

What is WatchGuard Firebox?

WatchGuard Firebox is a network security tool with key features that include firewalls, policy management, intrusion prevention, VPN support, intrusion detection, IP filtering, and more.

Who uses WatchGuard Firebox?

By industry, WatchGuard Firebox reviewers are most commonly professionals in information technology and services (25%). The most frequent use case for WatchGuard Firebox cited by reviewers is as a firewall (93% of reviewers).

What do users say about WatchGuard Firebox pricing?

Some reviewers find WatchGuard Firebox offers a good balance of features and cost, and they appreciate the affordable, scalable subscription services. However, some users report high overall costs, inconsistent pricing, and unexpected fees for advanced features.

Starting price

Free

Alternatives

with better value for money


Pros & Cons

Responsiveness

Safeguarding

Configuration

Affordability

Reliability

Filtering

WatchGuard Firebox pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
3-4(99)
5(347)

What do users say about WatchGuard Firebox?

Users say WatchGuard Firebox delivers robust security, reliable firewall protection, and a wide range of features, making it suitable for businesses of various sizes. They appreciate its VPN capabilities, frequent updates, and flexible deployment options, noting that it is generally easy to set up and manage once familiar with the interface. They find the user interface intuitive, though some mention it can feel outdated or confusing at first.

Reviewers indicate that support quality is mostly positive, but response times can be slow and documentation hard to navigate. They mention pricing is higher than some competitors, with advanced features requiring additional subscriptions, and note occasional configuration complexity and minor software issues.

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Who uses WatchGuard Firebox?

Based on 446 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services
Computer & Network Security
Computer Networking
Computer Software
Others

Use cases

Firewall
Network Security

WatchGuard Firebox's key features

GetApp's analysis of 146 verified user reviews collected between July 2021 and December 2024 identifies WatchGuard Firebox's most critical features and summarizes user sentiment about those features.

Firewalls

Reviewers appreciate WatchGuard Firebox's firewall capabilities for their high security, ease of use, and excellent management aspects. They report the firewalls are easy to configure, offer granular control over traffic, and provide robust protection against external threats. Users find the DNS Watcher helpful in catching and stopping malicious activity quickly. They indicate the firewalls are important for protecting networks in various environments, including schools and corporate networks, and value the customizable accessibility and live protection capabilities. Of the 59 WatchGuard Firebox users who gave detailed accounts of their use of Firewalls, 100% rated this feature as important or highly important.

See related user reviews

“The policy options are very granular and different policies can amber set easily for different user types based on Active Directory group membership.”
DD

Dominic D.

Owner

“We need policies to configure the firewalls to block everything is needed. Lock down dns and block ports or IP addresses.”
JS

Joseph S.

Manager


Policy management

Reviewers highlight the flexibility and user-friendliness of WatchGuard Firebox's policy management. They find it easy to set specific rules for different users and applications, and appreciate the ability to manage policies both online and offline. Users report that the policy management allows for straightforward customization, routing, and filtering plans. They also value the centralized control over network security policies and the ease of updating policies to fit changing environments. Some note a steep learning curve but find it effective once understood. Of the 49 WatchGuard Firebox users who gave detailed accounts of their use of Policy Management, 94% rated this feature as important or highly important.

See related user reviews

“The extremely flexible policy management is also intuitive so I can easily configure access for users or system and sub-nets easily and quickly. The auto-rule ordering has yet to get that critical aspect wrong: impressive.”
SS

Stephanie S.

President

“Policy Management in WatchGuard Firebox offers customizable, user-friendly, and centralized control over network security policies.”
KC

Koen C.

Security Engineer


Intrusion prevention system

Users report that WatchGuard Firebox's Intrusion Prevention System (IPS) effectively tracks and prevents intrusion attempts, providing a critical defense against unauthorized access. They appreciate the system's ability to handle high data loads with minimal performance impact and the quick updates to subscription services. Reviewers indicate that IPS helps protect data between offices and warehouses, and is essential for real-time scanning for threats like spyware and SQL injections. They find it important for maintaining network security and preventing malicious activities. Of the 65 WatchGuard Firebox users who gave detailed accounts of their use of Intrusion Prevention System, 92% rated this feature as important or highly important.

See related user reviews

“The Watchguard Firebox keeps track of how many intrusion attempts it's detected and prevented, and you would be surprised how often the defenses of a corporate network gets tested from the outside. Until you see the actual number, you have no idea of the amount of malicious actors there are out there.”
RB

Ray B.

I.S. Specialist

“While all Intrusion Prevention will slow any router down, I've found that Watchguard is less affected than other popular brands. As long as the correct model is deployed for the size data and number of users WatchGuard handles it all with ease.”
DW

Dale W.

Director of Managed Services


VPN

Reviewers indicate that WatchGuard Firebox's VPN functionality provides secure, reliable remote access for users. They appreciate the support for various VPN configurations, including site-to-site and client-to-site, and the strong encryption ensuring data protection. Users find the VPN easy to configure and value the multiple methods available for secure remote access on different devices and platforms. They report that the VPN is critical for remote work, allowing staff to connect safely from home or other locations, and integrates well with MFA for added security. Of the 107 WatchGuard Firebox users who gave detailed accounts of their use of VPN, 91% rated this feature as important or highly important.

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“The multiple methods available for VPN/Secure Remote Access on multiple devices/platforms has allowed us to replace a number of previously used appliances and set the security at the perimeter of the network.”
IK

Iain K.

IT and Special Projects Manager

“The SSL VPN and IPSEC VPN products work wonderfully. We use both site to site VPNs for multiple sites as well as the software VPN client for remote workers on hotspots. Works great every time!”
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Chris B.

IT Manager


Intrusion detection system

Reviewers highlight the importance of WatchGuard Firebox's Intrusion Detection System (IDS) in monitoring and detecting anomalies. They appreciate the system's ability to flag and block suspicious traffic and the customization options available. Users report that IDS works well in conjunction with the Intrusion Prevention System to provide comprehensive protection. They find it important for alerting them to potential intrusions and appreciate the dashboard for monitoring threats. Some suggest improvements in real-time capabilities and notification mechanisms. Of the 48 WatchGuard Firebox users who gave detailed accounts of their use of Intrusion Detection System, 83% rated this feature as important or highly important.

See related user reviews

“IDS is critical in modern security plans and Watchguard does very well and flagging and blocking suspicious traffic.”
PG

Paul G.

Owner

“It detects bot scans and blocks their ip automatically”
JR

Jeff R.

IT Lead


IP filtering

Users find WatchGuard Firebox's IP filtering capabilities valuable for blocking IP addresses and utilizing geo-blocking to enhance security. They appreciate the ease of controlling IP filtering through an intuitive interface and the ability to filter traffic by IP and region. Reviewers report that IP filtering helps keep attackers away from the network and is useful for basic control, although some feel it is less critical compared to advanced security capabilities. They value the regular updates to the blocked list and the ability to whitelist IP addresses easily. Of the 39 WatchGuard Firebox users who gave detailed accounts of their use of IP Filtering, 82% rated this feature as important or highly important.

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“Keeping attackers away from your network is critical to security. Being able to filter by IP and region is very helpful in achieving this.”
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John S.

Sr. Network Engineer

“IP filtering and geolocation management have been powerful security tools.”
SK

Scott K.

CTO


All WatchGuard Firebox features

Features rating:

SSL security
Risk alerts
Patch management
Next-Generation Firewall
Event logs
Real-Time monitoring
Activity monitoring
Real-Time notifications
Access controls/permissions
Threat response
Network monitoring
Security auditing
Real-Time analytics
AI/Machine learning
Alerts/Notifications
Access management
Anti virus
Two-Factor authentication
Log access
Secure login
Content filtering
Reporting/Analytics
Real-Time data
Remote monitoring & management
Vulnerability scanning
Single sign on
Data visualization
Server monitoring
Spam blocker
Summary Reports
Third-Party integrations
Uptime reporting
Visual analytics
Role-Based permissions
Web traffic reporting
Reporting & statistics
Real-Time reporting
Activity dashboard
Activity tracking
Alerts/Escalation
Multi-Location
Monitoring
Incident management
Filtering
Email alerts
Compliance management
Behavior tracking
Audit trail
Audit management
API
Anti spam

WatchGuard Firebox alternatives

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WatchGuard Firebox pricing

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about WatchGuard Firebox price and value

Value for money rating:

Of 72 reviews that provide robust commentary on WatchGuard Firebox's price and value, 61% mention it in a positive light.

Some reviewers find WatchGuard Firebox to offer a good balance of features and cost, making it an attractive option for small to medium-sized businesses. They appreciate the range of functionalities included in the device, which they feel provides good value for money compared to higher-priced competitors. Users think the subscription services are reasonably priced and easy to manage, and they value the affordability and scalability of the product. Some users say the Cloud Portal and bundled solutions add to the cost-effectiveness, offering central alerting and remote upgrades at no extra charge.

However, some users report that the overall cost can be high, especially for smaller businesses or when advanced features require higher license tiers. They indicate that the price of subscriptions and renewals can add up, making it challenging to maintain. Some reviewers feel that the pricing is inconsistent and can fluctuate, which complicates budgeting. They also mention that some features marketed as part of the "total security" package require additional payments, leading to unexpected costs.

, and

To see what individual users think of WatchGuard Firebox's cost and value, check out the review excerpts below.

“Wed love the devices, They work well for our client base and offer features and benifits at a better price point then the higher priced companies. ”
CM

CHARLES M.

General Manager

“Choosing from simple subscription options with bundled solutions makes the choices easy offering great protection at a fraction of competitors.”
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Chris B.

IT Manager

“When you buy "total Security" Package and you find out there is SO much more that isn't provided. When you buy something for $1000 per device for a year, that SAYS total security and you find out there is still features you need to pay more for.”
AM

Andrew M.

Network Manger

WatchGuard Firebox integrations (3)

Integrations rated by users

We looked at 446 user reviews to identify which products are mentioned as WatchGuard Firebox integrations and how users feel about them.

Integration rating: 4.9 (9)

Because through Authpoint I can have a control of the users who connect VPN and define a security layer with the included token method as a double factor authentication mechanism.

Verified reviewer profile picture

Anonymous R.

Magister Ciberseguridad

WatchGuard Firebox customer support

What do users say about WatchGuard Firebox customer support?

Customer support rating:

We analyzed 74 verified user reviews to identify positive and negative aspects of WatchGuard Firebox customer support.

A significant portion of users highlight the support team's responsiveness and helpfulness in resolving issues quickly.

Multiple users praise the technical expertise and patience of support staff, especially during setup and troubleshooting.

A fair number of users appreciate the availability of online resources, documentation, and community support.

A limited number of users report slow response times and difficulty reaching support, especially for urgent technical issues.

Support options

24/7 (live rep)
Chat
Phone support
Knowledge base
Faqs/forum
Email/help desk

Training options

In person
Documentation
Live online
Webinars
Videos

To see what individual users say about WatchGuard Firebox's customer support, check out the review snippets below.

“I love the support group that has always been able to walk me through different scenarios and customizations.”

CJ

Chris J.

IT Administrator

“Additionally, the regular updates and the prompt response of the support team enhance the product's reliability.”

uy

ugur y.

IT Specialist

“Also, the response from tech support has slowed a little bit over the last few years. When you create a case online, sometimes it's been over 24-48 hours before I get the first call back.”

CT

Chris T.

Owner

WatchGuard Firebox FAQs

Q. What type of pricing plans does WatchGuard Firebox offer?

WatchGuard Firebox has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. What is WatchGuard Firebox used for?

WatchGuard offers a wide range of network security solutions that are uniquely architected to be the most innovative and effective in the industry. Our solutions are simple to deploy and manage, and they put IT security professionals back in charge of their networks. Our solutions are suitable for any organization, regardless of budget, size, or complexity. The WatchGuard Firebox family of high-performance firewalls and the broad range of security services they deliver are foundational components of WatchGuard's Unified Security Platform® architecture. Firebox appliances deliver critical security services, from standard IPS, URL filtering, gateway AV, application control, and antispam, to advanced protections such as file sandboxing, DNS filtering, and more. High-performance deep packet inspection (DPI) means you can leverage all our security services against attacks attempting to hide in encrypted channels like HTTPS. Additionally, every Firebox offers SD-WAN right out of the box for improved network resiliency and performance. With tabletop models ideal for small businesses and home/branch offices or rackmount models with features for more extensive, growing networks, organizations of all sizes can access enterprise-grade security engineered to provide the industry's most intelligent network protection.


Q. What are the benefits of using WatchGuard Firebox?

WatchGuard's solutions use various advanced security technologies to protect your network from a wide range of threats, including malware, ransomware, and DDoS attacks.

WatchGuard's solutions are designed to be easy to manage, even for IT staff with limited experience. WatchGuard Cloud provides a centralized console for managing all of your WatchGuard devices, and the WatchGuard Endpoint Detection & Response (EDR) Core service can help you quickly identify and respond to threats.

WatchGuard's solutions can be scaled to meet the needs of organizations of any size. Whether you have a small business or a large enterprise, WatchGuard has a solution that can meet your needs.

WatchGuard's solutions offer excellent value for money. Priced competitively, they offer a variety of features that can help you save money on your security costs.

WatchGuard is a trusted brand in the network security industry. We have been providing security solutions for over 25 years, and have a proven track record of success.


Q. Who are the typical users of WatchGuard Firebox?

WatchGuard Firebox has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does WatchGuard Firebox support?

WatchGuard Firebox supports the following languages:
English, French, German, Italian, Japanese, Portuguese, Spanish


Q. Does WatchGuard Firebox offer an API?

Yes, WatchGuard Firebox has an API available for use.


Q. What other apps does WatchGuard Firebox integrate with?

WatchGuard Firebox integrates with the following applications:
WatchGuard AuthPoint


Q. What level of support does WatchGuard Firebox offer?

WatchGuard Firebox offers the following support options:
24/7 (Live rep), Chat, Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk

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