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WatchGuard Firebox
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Network security solution to protect against cyber threats
Table of Contents
WatchGuard Firebox - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: November 2025
WatchGuard Firebox overview
Based on 446 verified user reviews
What is WatchGuard Firebox?
WatchGuard Firebox is a network security tool with key features that include firewalls, policy management, intrusion prevention, VPN support, intrusion detection, IP filtering, and more.
Who uses WatchGuard Firebox?
By industry, WatchGuard Firebox reviewers are most commonly professionals in information technology and services (25%). The most frequent use case for WatchGuard Firebox cited by reviewers is as a firewall (93% of reviewers).
What do users say about WatchGuard Firebox pricing?
Some reviewers find WatchGuard Firebox offers a good balance of features and cost, and they appreciate the affordable, scalable subscription services. However, some users report high overall costs, inconsistent pricing, and unexpected fees for advanced features.
Starting price
Alternatives
with better value for money
Pros & Cons
Responsiveness
Safeguarding
Configuration
Affordability
Reliability
Filtering
WatchGuard Firebox pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.6
Ease of use
4.4
Customer support
4.6
Reviews sentiment
What do users say about WatchGuard Firebox?
Users say WatchGuard Firebox delivers robust security, reliable firewall protection, and a wide range of features, making it suitable for businesses of various sizes. They appreciate its VPN capabilities, frequent updates, and flexible deployment options, noting that it is generally easy to set up and manage once familiar with the interface. They find the user interface intuitive, though some mention it can feel outdated or confusing at first.
Reviewers indicate that support quality is mostly positive, but response times can be slow and documentation hard to navigate. They mention pricing is higher than some competitors, with advanced features requiring additional subscriptions, and note occasional configuration complexity and minor software issues.
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Who uses WatchGuard Firebox?
Based on 446 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
WatchGuard Firebox's key features
GetApp's analysis of 146 verified user reviews collected between July 2021 and December 2024 identifies WatchGuard Firebox's most critical features and summarizes user sentiment about those features.
Reviewers appreciate WatchGuard Firebox's firewall capabilities for their high security, ease of use, and excellent management aspects. They report the firewalls are easy to configure, offer granular control over traffic, and provide robust protection against external threats. Users find the DNS Watcher helpful in catching and stopping malicious activity quickly. They indicate the firewalls are important for protecting networks in various environments, including schools and corporate networks, and value the customizable accessibility and live protection capabilities. Of the 59 WatchGuard Firebox users who gave detailed accounts of their use of Firewalls, 100% rated this feature as important or highly important.
Dominic D.
Owner
Joseph S.
Manager
Reviewers highlight the flexibility and user-friendliness of WatchGuard Firebox's policy management. They find it easy to set specific rules for different users and applications, and appreciate the ability to manage policies both online and offline. Users report that the policy management allows for straightforward customization, routing, and filtering plans. They also value the centralized control over network security policies and the ease of updating policies to fit changing environments. Some note a steep learning curve but find it effective once understood. Of the 49 WatchGuard Firebox users who gave detailed accounts of their use of Policy Management, 94% rated this feature as important or highly important.
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Stephanie S.
President
Koen C.
Security Engineer
Users report that WatchGuard Firebox's Intrusion Prevention System (IPS) effectively tracks and prevents intrusion attempts, providing a critical defense against unauthorized access. They appreciate the system's ability to handle high data loads with minimal performance impact and the quick updates to subscription services. Reviewers indicate that IPS helps protect data between offices and warehouses, and is essential for real-time scanning for threats like spyware and SQL injections. They find it important for maintaining network security and preventing malicious activities. Of the 65 WatchGuard Firebox users who gave detailed accounts of their use of Intrusion Prevention System, 92% rated this feature as important or highly important.
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Ray B.
I.S. Specialist
Dale W.
Director of Managed Services
Reviewers indicate that WatchGuard Firebox's VPN functionality provides secure, reliable remote access for users. They appreciate the support for various VPN configurations, including site-to-site and client-to-site, and the strong encryption ensuring data protection. Users find the VPN easy to configure and value the multiple methods available for secure remote access on different devices and platforms. They report that the VPN is critical for remote work, allowing staff to connect safely from home or other locations, and integrates well with MFA for added security. Of the 107 WatchGuard Firebox users who gave detailed accounts of their use of VPN, 91% rated this feature as important or highly important.

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Iain K.
IT and Special Projects Manager

Chris B.
IT Manager
Reviewers highlight the importance of WatchGuard Firebox's Intrusion Detection System (IDS) in monitoring and detecting anomalies. They appreciate the system's ability to flag and block suspicious traffic and the customization options available. Users report that IDS works well in conjunction with the Intrusion Prevention System to provide comprehensive protection. They find it important for alerting them to potential intrusions and appreciate the dashboard for monitoring threats. Some suggest improvements in real-time capabilities and notification mechanisms. Of the 48 WatchGuard Firebox users who gave detailed accounts of their use of Intrusion Detection System, 83% rated this feature as important or highly important.
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Paul G.
Owner
Jeff R.
IT Lead
Users find WatchGuard Firebox's IP filtering capabilities valuable for blocking IP addresses and utilizing geo-blocking to enhance security. They appreciate the ease of controlling IP filtering through an intuitive interface and the ability to filter traffic by IP and region. Reviewers report that IP filtering helps keep attackers away from the network and is useful for basic control, although some feel it is less critical compared to advanced security capabilities. They value the regular updates to the blocked list and the ability to whitelist IP addresses easily. Of the 39 WatchGuard Firebox users who gave detailed accounts of their use of IP Filtering, 82% rated this feature as important or highly important.

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John S.
Sr. Network Engineer
Scott K.
CTO
All WatchGuard Firebox features
Features rating:
WatchGuard Firebox alternatives
WatchGuard Firebox pricing
Starting from
No pricing info
User opinions about WatchGuard Firebox price and value
Value for money rating:
Of 72 reviews that provide robust commentary on WatchGuard Firebox's price and value, 61% mention it in a positive light.
Some reviewers find WatchGuard Firebox to offer a good balance of features and cost, making it an attractive option for small to medium-sized businesses. They appreciate the range of functionalities included in the device, which they feel provides good value for money compared to higher-priced competitors. Users think the subscription services are reasonably priced and easy to manage, and they value the affordability and scalability of the product. Some users say the Cloud Portal and bundled solutions add to the cost-effectiveness, offering central alerting and remote upgrades at no extra charge.
However, some users report that the overall cost can be high, especially for smaller businesses or when advanced features require higher license tiers. They indicate that the price of subscriptions and renewals can add up, making it challenging to maintain. Some reviewers feel that the pricing is inconsistent and can fluctuate, which complicates budgeting. They also mention that some features marketed as part of the "total security" package require additional payments, leading to unexpected costs.
, and
To see what individual users think of WatchGuard Firebox's cost and value, check out the review excerpts below.
WatchGuard Firebox integrations (3)
Integrations rated by users
We looked at 446 user reviews to identify which products are mentioned as WatchGuard Firebox integrations and how users feel about them.
Integration rating: 4.9 (9)
“Because through Authpoint I can have a control of the users who connect VPN and define a security layer with the included token method as a double factor authentication mechanism.”

Anonymous R.
Magister Ciberseguridad
Other top integrations
WatchGuard Firebox customer support
What do users say about WatchGuard Firebox customer support?
Customer support rating:
We analyzed 74 verified user reviews to identify positive and negative aspects of WatchGuard Firebox customer support.
A significant portion of users highlight the support team's responsiveness and helpfulness in resolving issues quickly.
Multiple users praise the technical expertise and patience of support staff, especially during setup and troubleshooting.
A fair number of users appreciate the availability of online resources, documentation, and community support.
A limited number of users report slow response times and difficulty reaching support, especially for urgent technical issues.
Support options
Training options
To see what individual users say about WatchGuard Firebox's customer support, check out the review snippets below.
“I love the support group that has always been able to walk me through different scenarios and customizations.”
Chris J.
IT Administrator
“Additionally, the regular updates and the prompt response of the support team enhance the product's reliability.”
ugur y.
IT Specialist
“Also, the response from tech support has slowed a little bit over the last few years. When you create a case online, sometimes it's been over 24-48 hours before I get the first call back.”
Chris T.
Owner
WatchGuard Firebox FAQs
WatchGuard Firebox has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. What is WatchGuard Firebox used for?
WatchGuard offers a wide range of network security solutions that are uniquely architected to be the most innovative and effective in the industry. Our solutions are simple to deploy and manage, and they put IT security professionals back in charge of their networks. Our solutions are suitable for any organization, regardless of budget, size, or complexity. The WatchGuard Firebox family of high-performance firewalls and the broad range of security services they deliver are foundational components of WatchGuard's Unified Security Platform® architecture. Firebox appliances deliver critical security services, from standard IPS, URL filtering, gateway AV, application control, and antispam, to advanced protections such as file sandboxing, DNS filtering, and more. High-performance deep packet inspection (DPI) means you can leverage all our security services against attacks attempting to hide in encrypted channels like HTTPS. Additionally, every Firebox offers SD-WAN right out of the box for improved network resiliency and performance. With tabletop models ideal for small businesses and home/branch offices or rackmount models with features for more extensive, growing networks, organizations of all sizes can access enterprise-grade security engineered to provide the industry's most intelligent network protection.
Q. What are the benefits of using WatchGuard Firebox?
WatchGuard's solutions use various advanced security technologies to protect your network from a wide range of threats, including malware, ransomware, and DDoS attacks.
WatchGuard's solutions are designed to be easy to manage, even for IT staff with limited experience. WatchGuard Cloud provides a centralized console for managing all of your WatchGuard devices, and the WatchGuard Endpoint Detection & Response (EDR) Core service can help you quickly identify and respond to threats.
WatchGuard's solutions can be scaled to meet the needs of organizations of any size. Whether you have a small business or a large enterprise, WatchGuard has a solution that can meet your needs.
WatchGuard's solutions offer excellent value for money. Priced competitively, they offer a variety of features that can help you save money on your security costs.
WatchGuard is a trusted brand in the network security industry. We have been providing security solutions for over 25 years, and have a proven track record of success.
Q. Who are the typical users of WatchGuard Firebox?
WatchGuard Firebox has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does WatchGuard Firebox support?
WatchGuard Firebox supports the following languages:
English, French, German, Italian, Japanese, Portuguese, Spanish
Q. Does WatchGuard Firebox offer an API?
Yes, WatchGuard Firebox has an API available for use.
Q. What other apps does WatchGuard Firebox integrate with?
WatchGuard Firebox integrates with the following applications:
WatchGuard AuthPoint
Q. What level of support does WatchGuard Firebox offer?
WatchGuard Firebox offers the following support options:
24/7 (Live rep), Chat, Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk
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