This Easyship software, unlike others, is extraordinary because it facilitates the user to obtain the best customer service, it is reliable for our company some things to correct but they are on track, their platform is committed to each user because it has all the resources to do Grow your business on an international scale.
Easyship is a developed established shipping platform that was instituted to assist merchants in fulfilling native and general orders containing electronic commerce. Its platform recognizes those interested in allowing businesses in profile, and consents them to have their relevant values on balance suspends checking the most profitable assets to grant their orders. This positively allows e-business merchants to guide their orders for private and worldwide expedition. Also to access the beneficiaries of directing the transport phases, Easyship promises complete transportation resources, based on assumptions of export prices in serious times that contain the subsidies and fees that correspond to cover even the valuations and taxes that are instinctively deducted towards each country Next to this, the interface also assumes equipment that helps the beneficiaries to execute computations supported by conditions, calculate the conception of monetary writings and the content of establish whether the user or merchant will influence aggregate and adaptable trades. Middle complainants agree to the beneficiaries to consign unique shipments in the cosmos without having to market prices with transport emissaries or pay for world stores in different nations and combine their research in a central axis. From this profile, Easyship benefits them when they are upset by selecting the rules of export subsidies beneficiaries manage to set and improve the choice of accessible export and render
At one time I did not administer multiple packages for the same shipment. when trying to synchronize it automatically I could not manage the order I had to fill in the address details manually but I will be sure that they will take it into account On one occasion we were limited delivery options in some of the countries to which we send as Venezuela is. It is not so easy to adapt to the functionality with the dashboard interface. since the option of sending the tracking label to customers is not automatically activated, that is when we use the print option, we have not been able to save the packing lists of the shipping labels separately, in sending and receiving invoices it takes longer than necessary to download invoice but it is something that I am sure will improve
Likelihood to recommend: 10/10
The functionality and integration with shopify is good . the ability to set up international shipping options with live rate for the customers. The software is well developed
You need to work on customer support in Singapore ! Your software gives you a USP , however to be great, there needs to be actual humans in support roles who can reply to queries/ delivery problems in a timely manner and not just blame it on Covid 19! Getting back to your clients (even if it takes 48 -72 hours to rectify the issue) is better than not replying at all and me having to chase, or replying to the INITIAL queries after 1 or 2 weeks . Having a dedicated account manager or even a hotline that is manned to field queries would improve the service immeasurably . This is ultimately why I would not strongly recommend the software to other e-commerce business colleagues; the customer service and response times in SG are a real problem . If this was fixed, then I would certainly recommend you and be a devoted customer. Also having a customer service rep that I could speak to about our specific account and getting better prices based on volume of sales etc . Currently now that my account has been established with Easyship , I am largely ignored. Please be proactive in rectifying this .
Likelihood to recommend: 4/10
Easy ship is pay as you go, pre paid shipping. 6 months after I stopped using Easy Ship, they fraudulently charged my credit card for [SENSITIVE CONTENT HIDDEN]. How do thet come back and charge me for what I have already paid? It's PRE PAID!!! All shipping information was absolutely correct and paid up front.
easy to use, and integrated well with my selling platforms
It's pre paid.... but it's apparently not
Thank you for taking the time to leave your feedback, however we must object to the points you have made.
'It's pre paid...but it's apparently not'
Easyship is pre paid but on occasion, Adjustments will occur.
All couriers weigh and measure parcels whilst in transit. Any discrepancy found in the weight or dimensions that you have declared on Easyship will be charged by the courier at a premium.
Once Easyship is made aware of this by the courier, and on occasion this may take several months, we will inform you directly of the Adjustment fees and provide prior warning that the amount in question will be charged.
In some scenarios, you also have the right to appeal the adjustment fees that the courier has levied and we will do this on your behalf when appropriate.
If you do wish to dispute the Adjustment fees that have been charged, please contact us directly and we will do all we can to help you.
Likelihood to recommend: 0/10
easy solution for online company's shipping needs.
I have tried this program as a trial and it's good. for a small business probably you don't need it. for a bigger business it's great
as an owner of small online business this program is not needed I believe but if it's a medium size to to large online business it could be helpful
Likelihood to recommend: 7/10
We came to Easyship after having a negative experience with another 3PL. The Easyship experience has been a breath of fresh air in comparison. The company is constantly working to improve their product. When we've had problems or feature requests, the team has been highly responsive. The Shopify integration is incredibly easy even for a non-technical user to set up. Our team also makes great use of their API for easily pulling custom reports, doing data import, canonicalizing data, etc. Easyship's shipping rates are very competitive and their support has been top-notch.
There are a few areas where the feature set isn't quite as broad as we would like. For example, I wish there were more configurability around insurance.
Likelihood to recommend: 9/10
Usage of the platform is free, with payment per shipment.