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ShipBob vs ShipHero Comparison (2026)

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ShipBob

ShipHero

Overview

ShipBob brings next- & 2-day shipping and logistics to fast-growing ecommerce brands through software and distributed fulfillment centers. With 30+ locations across 3 continents, ShipBob's strategically located near your customers to provide cost-effective, fast shipping options.

ShipHero is a cloud-based multi-channel inventory management solution, with tools for managing orders, barcoding, batch picking, shipping, returns, and more

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

3.6

108

Value for money

Ease of use

Features

Customer support

59%

would recommend this app

4.3

Value for money

Ease of use

Features

Customer support

67%

would recommend this app

Pros

“ShipBob could be a strong fulfilment partner, but it needs better warehouse controls, faster escalation procedures, clearer communication, and greater accountability when service failures occur.”

Andrew B.

“Escalations can involve repeated scripted apologies but limited ownership, clear timelines, or proactive communication.”

Andrew B.

“We used ShipBob for a year for inventory management and 3PL services before relocating our company to Texas.”

Charlotte K.

President

Pros

“It's user-friendly and up-to-date and allows our clients to manage and update their workflow (POs, orders, returns, etc.) without us having to do it for them.”

Jeni C.

Operations and Analytics Assistant

“I'm more than certain ShipHero devs can pull that data and make it dance, as it display qualitative and quantitative performance information for operators to utilize for action.”

Arsen J.

CEO

“Pick and pack is especially strong and has been a major upgrade from our previous system, with intuitive workflows that improve speed, accuracy, and training.”

Dennis M.

Operations Manager

Cons

“Customer support often relies heavily on false service-level agreements (they start and stop the clock whenever suits them - delusion), even when the issue has been caused internally and is materially affecting sales and customers.”

Andrew B.

“We have experienced delayed receiving, inventory that could not be located, slow internal transfers, and a lack of urgency when ShipBob has made an error.”

Andrew B.

“We have experienced serious receiving delays, inventory issues, and poor communication during urgent situations. When errors occur, it can be difficult to find someone who will take direct ownership and drive the matter through to resolution.”

Andrew B.

Cons

“Label printing is also frustrating.”

Dennis M.

Operations Manager

“Not being able to schedule reports to do so”

Arham K.

Buisness man

“Integration with Shopify was not the best.”

Albert R.

Customer Service Expert