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ShipHero
Multi-channel inventory & warehouse management software
(5)
ShipHero Pricing, Features, Reviews and Alternatives
ShipHero FAQs
ShipHero product overview
What is ShipHero?
ShipHero is a cloud-based multi-channel inventory and warehouse management solution aimed at merchants and Third Party Logistics (3PL) providers. The software offers tools for managing orders, inventory, barcoding, batch picking, shipping, returns, and more. ShipHero automatically syncs inventory across multiple eCommerce stores, such as Amazon, eBay, Shopify, BigCommerce, Walmart, and Etsy. All inventory changes are tracked, including receiving, fulfilled orders, restocked returns, cycle counts, and manual updates. Barcodes for products, totes, boxes, and locations can be created, managed, printed, and scanned, and ShipHero automatically determines optimal picking routes to streamline the pick & pack process. Integrations with multiple shipping providers ensures that users can find the cheapest shipping options, and share tracking information with customers.
Key benefits of using ShipHero
Typical customers
Platforms supported
Support options
Training options
Not sure about ShipHero? Compare it with a popular alternative
Starting from
1995
Per month
Other
Starting from
325
Per month
Flat Rate
ShipHero pricing information
Value for money
4.0
/5
53
Starting from
1995
Per month
Other
Pricing options
Value for money contenders
ShipHero features
Functionality
3.7
/5
53
Total features
47
6 categories
Most valued features by users
Functionality contenders
ShipHero users reviews
Overall Rating
4.0
/5
53
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.74/10
25
15
5
2
6
Ari H.
Overall rating contenders
Mark C.
Director
Warehousing, 51-200 employees
Review source
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Graciela B.
Apparel & Fashion, 501-1,000 employees
Used daily for 2+ years
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Discovery Clothing everything we were looking for: rate shopping, pick/packing features, warehouse management and reporting. We are really glad we found ShipHero!
ShipHero has really brought our warehouse and shipping departments to another level! Being new to the eCommerce space, we weren't really sure what running a shipping department entailed. ShipHero went above and beyond to help us understand the software and how ShipHero could make our daily operations more efficient! Team even advised on the set up of our warehouse! The entire team at ShipHero is very knowledgeable and quickly resolve our issues. I would highly recommend ShipHero to anyone who is looking for a long term partner in their eCommerce business.
If there are any updates to code on ShipHero's end, most of the time we find out after they have been implemented. Sometimes this causes interruptions to our business however the support team is very quick to fix any issues. Kudos to the support team!!!
Ryan F.
Retail, 11-50 employees
Used daily for less than 6 months
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It has been a great experience overall (compared to our previous systems that ShipHero replaced). We use the software to organize and manage our warehouse/inventory with barcoded locations and products. The application is very easy to use on our iPads and desktop ship stations.
The onboarding team was very helpful with walking us through the set up process. It's easy to get lost in the features since there are SO MANY, which is a huge benefit. The interface is nicely designed and easy to navigate.
The software can be a bit buggy at times - there's random one-off issues that'll pop up for just that day or over the course of a few weeks before it's fixed. We have only been using the software full-time for the past 2 months, so it may just be growing pains and getting situated with the software. We haven't experienced any deal breakers.
Hello Ryan, Thank you so much for taking the time to leave us a review. We really appreciate your business and your insight as you get up and running with our software. We're so glad that you're finding benefits to using ShipHero and that your experience so far as been almost completely positive. Thank you again!
Greg L.
Health, Wellness and Fitness, 1-10 employees
Used daily for 1-2 years
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First, they have a kind caring sales person tell you why you are better off with them, and how their pricing is better and no hidden fees etc, all upfront including Amazon FBA prep, which I got a cheaper single Prep Fee + Labels (we send small amounts, not truckloads)ONCE SIGNED UPOnce you sign up, all the problems start. Your salesperson disappears and is gone forever never to answer you again. You...
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Randall G.
Warehousing, 11-50 employees
Used daily for 1-2 years
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Shiphero has helped my business immensely! The roll out and set up was much quicker than what we would have expected saving a tremendous amount of time and money. Once it was live, our ability to effectively manage our workflow with a focus on accuracy and efficiency has been a night and day difference from our previous system significantly reducing our picking and packing errors. I truly feel that we now have a system that can support much larger future growth without breaking the bank.
Simple, clean and incredibly user friendly interface which takes the guess work out of training and implementation all while being more cost conservative compared to other options.
Reporting and billing functionality could use some upgrades to provide "Snap shot" reports. Client billing set up is clunky and doesn't have very detailed customization
Sergio K.
Retail, 51-200 employees
Used daily for less than 6 months
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Were pleased, it helps us avoid mistakes while shipping and thanks to shiphero we are able to implement same day delivery in our local area. The software is fully developed in the fulfilling area, I just wish they would have better reporting, email summarizes of daily activities, and printing formats.
Very easy to fulfill and follow up orders. The shipping team found it really easy to use and you can train new people really fast. Integrates really well with Shopify. Has a historic log view of all the product movements, which makes it easy to track error and where they were made.
There are no custom reports, or no way to change printing formats. Shipping label can't be customized neither the invoice. Printing sizes are very very limited. The dashboard is very limited, no graphs or anything. No way to check picking efficiency, or other types of statistics. Mainly focused on fulfilling and that's it.
Common ShipHero comparisons
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