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ShipHero Logo

Multi-channel inventory & warehouse management software

Last updated: October 2024

ShipHero Pricing, Features, Reviews and Alternatives

ShipHero product overview

What is ShipHero?

ShipHero is a cloud-based multi-channel inventory and warehouse management solution aimed at merchants and Third Party Logistics (3PL) providers. The software offers tools for managing orders, inventory, barcoding, batch picking, shipping, returns, and more. ShipHero automatically syncs inventory across multiple eCommerce stores, such as Amazon, eBay, Shopify, BigCommerce, Walmart, and Etsy. All inventory changes are tracked, including receiving, fulfilled orders, restocked returns, cycle counts, and manual updates. Barcodes for products, totes, boxes, and locations can be created, managed, printed, and scanned, and ShipHero automatically determines optimal picking routes to streamline the pick & pack process. Integrations with multiple shipping providers ensures that users can find the cheapest shipping options, and share tracking information with customers.

Key benefits of using ShipHero

  • ShipHero synchronizes product availability across all connected stores with matching products, and automatically generates SKUs for products, allowing users to manage products across multiple stores, locations, and warehouses, optimize inventory recording, and prioritize where stock is shipped to and from.

  • Users can create, print, edit, manage, and scan barcodes to ensure correct picking of products and quantities, receive purchase orders using manufacturer barcodes, set packages and weights using box barcodes, and more.

  • Automation rules allow users to set order priorities, select shipping methods and options such as insurance, remove items from orders, record notes and holds, create specific instructions on how to package orders, and more.

  • Inventory adjustments are tracked, with details of who made changes, when, and why.

  • Inventory can be continually counted with the cycle count feature, with users able to control how many weeks per complete cycle count, removing the need for annual warehouse shutdowns to count inventory.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    Email/Help Desk
    Chat

    Training options

    In Person
    Documentation
    Webinars
    Live Online
    Videos

    ShipHero pricing information

    Value for money

    4.0

    /5

    54

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    ShipHero features

    Functionality

    3.7

    /5

    54

    Total features

    45

    6 categories

    Most valued features by users

    Alerts/Notifications
    Reporting & Statistics
    Reporting/Analytics
    API
    Workflow Management
    Real-Time Data
    Mobile Access
    Inventory Management

    ShipHero users reviews

    Overall Rating

    4.0

    /5

    54

    Positive reviews

    76

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.77/10
    Rating distribution

    5

    4

    3

    2

    1

    25

    16

    5

    2

    6

    Pros
    Amazing customer support. And during the times we do not have any need of customer support - A good laugh is always to find in Shiphero.
    I would recommend them, the team is responsive and they are knowledgeable and helpful.
    I think the support team involved with the software is also phenomenal - as we have questions they are so great at getting back with us. I also love the integration features.
    Cons
    They have lost multiple boxes of inventory (100s of units in each). They never arranged pickups with their international partner (Passport), so hundreds of international packages went missing.
    Very Bad have had to add triple the staff in picking and the production has dropped 40.
    The dashboard is very limited, no graphs or anything. No way to check picking efficiency, or other types of statistics.
    MC
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    Mark C.

    Director

    Warehousing, 51-200 employees

    Review source

    Overall Rating

    Could not run my warehouse without it

    Reviewed 3 years ago

    Transcript

    Harlan E.: Hi, my name is Harlan, and I'm director of operations. And I give Audacity five stars. And for more reviews like this, click below. We considered using Sound Forge, which was an open-source software, but we liked Audacity better. So we went with Audacity. The reason why we chose Audacity was their tech support was outstanding. They made it very easy to onboard, and of course the software is easy to use. Very small learning curve. Basically it was us downloading the software, contacting tech support to get us all onboarded. The process took probably 20 minutes and we were up and running and editing audio software, which was great. I highly recommend Audacity for other business users, especially if you're looking to edit presentation software, if you need to insert sounds or clips, it just makes it very easy to do so with Audacity. Highly recommend it.

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    Graciela B.

    Apparel & Fashion, 501-1,000 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    We have been using ShipHero for a few years and we absolutely love the software! Everything we need!

    Reviewed 7 years ago

    Discovery Clothing everything we were looking for: rate shopping, pick/packing features, warehouse management and reporting. We are really glad we found ShipHero!

    Pros

    ShipHero has really brought our warehouse and shipping departments to another level! Being new to the eCommerce space, we weren't really sure what running a shipping department entailed. ShipHero went above and beyond to help us understand the software and how ShipHero could make our daily operations more efficient! Team even advised on the set up of our warehouse! The entire team at ShipHero is very knowledgeable and quickly resolve our issues. I would highly recommend ShipHero to anyone who is looking for a long term partner in their eCommerce business.

    Cons

    If there are any updates to code on ShipHero's end, most of the time we find out after they have been implemented. Sometimes this causes interruptions to our business however the support team is very quick to fix any issues. Kudos to the support team!!!

    RF
    AvatarImg

    Ryan F.

    Retail, 11-50 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Best Option on the Market

    Reviewed 3 years ago

    It has been a great experience overall (compared to our previous systems that ShipHero replaced). We use the software to organize and manage our warehouse/inventory with barcoded locations and products. The application is very easy to use on our iPads and desktop ship stations.

    Pros

    The onboarding team was very helpful with walking us through the set up process. It's easy to get lost in the features since there are SO MANY, which is a huge benefit. The interface is nicely designed and easy to navigate.

    Cons

    The software can be a bit buggy at times - there's random one-off issues that'll pop up for just that day or over the course of a few weeks before it's fixed. We have only been using the software full-time for the past 2 months, so it may just be growing pains and getting situated with the software. We haven't experienced any deal breakers.

    Vendor response

    Hello Ryan, Thank you so much for taking the time to leave us a review. We really appreciate your business and your insight as you get up and running with our software. We're so glad that you're finding benefits to using ShipHero and that your experience so far as been almost completely positive. Thank you again!

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    Greg L.

    Health, Wellness and Fitness, 1-10 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    DO NOT USE THEM! ABSOLUTE SLIME! Suing them with all four companies I onboarded here

    Reviewed a year ago

    First, they have a kind caring sales person tell you why you are better off with them, and how their pricing is better and no hidden fees etc, all upfront including Amazon FBA prep, which I got a cheaper single Prep Fee + Labels (we send small amounts, not truckloads)ONCE SIGNED UPOnce you sign up, all the problems start. Your salesperson disappears and is gone forever never to answer you again. You are stuck ONLY with email via their customer support team. LATE SHIPPINGI will say, they did at least finally fix this. But for the first 4-6 months, orders would sit for upto two weeks not moving. Delivered inventory, longer. They did in the end, finally fix this and ship timely.TERRIBLE LOGISTICS & TIMELINESThis is ALL a lie. Just about every single package is delivered FAR later then the promised timeline. And its because of their weird logistics. They give the packages to DHL, who trucks them from Las Vegas, NV to Compton, CA, then it sits (and is usually lost) in Compton, before USPS finishes the shipment.It makes no sense and average delivery time is 7 days. When you have 2 Day or Overnight Shipments, its a lie. Its always delivered 1-2 days late and they don't refund you.LOST PACKAGES UPTO 7%They switched to this weird logistics setup, would see as high as 7% of all shipments being lost, never scanned. We lose the inventory and they don't refund us.Out of space now, but INFLATED CHARGING (random charges), missing inventory (lots), its all a scam

    Pros

    Nothing, nothing, nothing, nothing, nothing

    Cons

    Everything Everything Everything Everything Everything

    RG
    AvatarImg

    Randall G.

    Warehousing, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Clear choice for warehousing and fulfillment

    Reviewed 5 years ago

    Shiphero has helped my business immensely! The roll out and set up was much quicker than what we would have expected saving a tremendous amount of time and money. Once it was live, our ability to effectively manage our workflow with a focus on accuracy and efficiency has been a night and day difference from our previous system significantly reducing our picking and packing errors. I truly feel that we now have a system that can support much larger future growth without breaking the bank.

    Pros

    Simple, clean and incredibly user friendly interface which takes the guess work out of training and implementation all while being more cost conservative compared to other options.

    Cons

    Reporting and billing functionality could use some upgrades to provide "Snap shot" reports. Client billing set up is clunky and doesn't have very detailed customization

    SK
    AvatarImg

    Sergio K.

    Retail, 51-200 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Great software, minimize problems fulfilling. Needs better reporting.

    Reviewed 4 years ago

    Were pleased, it helps us avoid mistakes while shipping and thanks to shiphero we are able to implement same day delivery in our local area. The software is fully developed in the fulfilling area, I just wish they would have better reporting, email summarizes of daily activities, and printing formats.

    Pros

    Very easy to fulfill and follow up orders. The shipping team found it really easy to use and you can train new people really fast. Integrates really well with Shopify. Has a historic log view of all the product movements, which makes it easy to track error and where they were made.

    Cons

    There are no custom reports, or no way to change printing formats. Shipping label can't be customized neither the invoice. Printing sizes are very very limited. The dashboard is very limited, no graphs or anything. No way to check picking efficiency, or other types of statistics. Mainly focused on fulfilling and that's it.

    ShipHero FAQs

    Q. What type of pricing plans does ShipHero offer?

    ShipHero has the following pricing plans:
    Pricing model: Subscription


    Q. Who are the typical users of ShipHero?

    ShipHero has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Q. What languages does ShipHero support?

    ShipHero supports the following languages:
    English


    Q. Does ShipHero support mobile devices?

    ShipHero supports the following devices:
    iPad, iPhone


    Q. Does ShipHero offer an API?

    Yes, ShipHero has an API available for use.


    Q. What other apps does ShipHero integrate with?

    ShipHero integrates with the following applications:
    Shopify Plus, Adobe Commerce, WooCommerce, SPS Commerce, FedEx Ship Manager, Inventory Planner, NetSuite, Klaviyo, 6 River Systems, Xero, Shippo, BigCommerce, Shopify


    Q. What level of support does ShipHero offer?

    ShipHero offers the following support options:
    FAQs/Forum, Knowledge Base, Email/Help Desk, Chat

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