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ShipHero Logo
ShipHero

Multi-channel inventory & warehouse management software

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ShipHero Pricing, Features, Reviews and Alternatives

ShipHero product overview

Price starts from

499

/user

Per month

What is ShipHero?

ShipHero is a cloud-based multi-channel inventory and warehouse management solution aimed at merchants and Third Party Logistics (3PL) providers. The software offers tools for managing orders, inventory, barcoding, batch picking, shipping, returns, and more. ShipHero automatically syncs inventory across multiple eCommerce stores, such as Amazon, eBay, Shopify, BigCommerce, Walmart, and Etsy. All inventory changes are tracked, including receiving, fulfilled orders, restocked returns, cycle counts, and manual updates. Barcodes for products, totes, boxes, and locations can be created, managed, printed, and scanned, and ShipHero automatically determines optimal picking routes to streamline the pick & pack process. Integrations with multiple shipping providers ensures that users can find the cheapest shipping options, and share tracking information with customers.

Key benefits of using ShipHero

  • ShipHero synchronizes product availability across all connected stores with matching products, and automatically generates SKUs for products, allowing users to manage products across multiple stores, locations, and warehouses, optimize inventory recording, and prioritize where stock is shipped to and from.

  • Users can create, print, edit, manage, and scan barcodes to ensure correct picking of products and quantities, receive purchase orders using manufacturer barcodes, set packages and weights using box barcodes, and more.

  • Automation rules allow users to set order priorities, select shipping methods and options such as insurance, remove items from orders, record notes and holds, create specific instructions on how to package orders, and more.

  • Inventory adjustments are tracked, with details of who made changes, when, and why.

  • Inventory can be continually counted with the cycle count feature, with users able to control how many weeks per complete cycle count, removing the need for annual warehouse shutdowns to count inventory.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    Email/Help Desk
    Chat

    Training options

    In Person
    Documentation
    Webinars
    Live Online
    Videos

    ShipHero pricing information

    Value for money

    4.2

    /5

    46

    Starting from

    499

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    ShipHero features

    Functionality

    3.8

    /5

    46

    Total features

    45

    4 categories

    Most valued features by users

    Alerts/Notifications
    Reporting & Statistics
    Reporting/Analytics
    API
    Workflow Management
    Real Time Data
    Inventory Management
    Activity Tracking

    ShipHero users reviews

    Overall Rating

    4.2

    /5

    46

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.03/10
    Rating distribution

    5

    4

    3

    2

    1

    24

    14

    4

    2

    2

    Pros
    Amazing customer support. And during the times we do not have any need of customer support - A good laugh is always to find in Shiphero.
    We had our onboarding contact and she was super helpful, responsive, and just an all-around great person to work with, especially fielding all the random and sometimes convoluted questions.
    I think the support team involved with the software is also phenomenal - as we have questions they are so great at getting back with us. I also love the integration features.
    Cons
    Very Bad have had to add triple the staff in picking and the production has dropped 40.
    The dashboard is very limited, no graphs or anything. No way to check picking efficiency, or other types of statistics.
    I dislike that the item count does not change until it is packed not when it is picked from the location.

    Overall rating contenders

    Overall Rating

    Could not run my warehouse without it

    Reviewed 6 months ago

    Transcript

    Harlan E.: Hi, my name is Harlan, and I'm director of operations. And I give Audacity five stars. And...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    We have been using ShipHero for a few years and we absolutely love the software! Everything we need!

    Reviewed 4 years ago

    Discovery Clothing everything we were looking for: rate shopping, pick/packing features, warehouse management and reporting. We are really glad we found ShipHero!

    Pros

    ShipHero has really brought our warehouse and shipping departments to another level! Being new to the eCommerce space, we weren't really sure what running a shipping department entailed. ShipHero went above and beyond to help us understand the software and how ShipHero could make our daily operations more efficient! Team even advised on the set up of our warehouse! The entire team at ShipHero is very knowledgeable and quickly resolve our issues. I would highly recommend ShipHero to anyone who is looking for a long term partner in their eCommerce business.

    Cons

    If there are any updates to code on ShipHero's end, most of the time we find out after they have been implemented. Sometimes this causes interruptions to our business however the support team is very quick to fix any issues. Kudos to the support team!!!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    Best Option on the Market

    Reviewed 7 months ago

    It has been a great experience overall (compared to our previous systems that ShipHero replaced). We use the software to organize and manage our warehouse/inventory with barcoded locations and products. The application is very easy to use on our iPads and desktop ship stations.

    Pros

    The onboarding team was very helpful with walking us through the set up process. It's easy to get lost in the features since there are SO MANY, which is a huge benefit. The interface is nicely designed and easy to navigate.

    Cons

    The software can be a bit buggy at times - there's random one-off issues that'll pop up for just that day or over the course of a few weeks before it's fixed. We have only been using the software full-time for the past 2 months, so it may just be growing pains and getting situated with the software. We haven't experienced any deal breakers.

    Vendor response

    Hello Ryan, Thank you so much for taking the time to leave us a review. We really appreciate your business and your insight as you get up and running with our software. We're so glad that you're finding benefits to using ShipHero and that your experience so far as been almost completely positive. Thank you again!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    Very hard to use and many issues with printing shipping labels.

    Reviewed 4 years ago
    Pros

    Really do not like much about this software. I think it's very expensive and very difficult to use. Have found other options at better value.

    Cons

    Very difficult and very expensive software. Do not feel that it is a good shipping solution and there are many other options out there that are very user friendly and much less cost.

    Vendor response

    Hello Kathryn, Nicholas here. Sincerely sorry to hear of your frustrations here, especially after reaching out to you and your team via email, and speaking with you on the phone. I agree that your requirements do not match what ShipHero is designed for as a WMS/OMS solution. We can't be everything to everyone, although I wish we could :) I wish you much success with your new solution, and will always be available to you should you have any questions or want to talk further.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Clear choice for warehousing and fulfillment

    Reviewed 3 years ago

    Shiphero has helped my business immensely! The roll out and set up was much quicker than what we would have expected saving a tremendous amount of time and money. Once it was live, our ability to effectively manage our workflow with a focus on accuracy and efficiency has been a night and day difference from our previous system significantly reducing our picking and packing errors. I truly feel that we now have a system that can support much larger future growth without breaking the bank.

    Pros

    Simple, clean and incredibly user friendly interface which takes the guess work out of training and implementation all while being more cost conservative compared to other options.

    Cons

    Reporting and billing functionality could use some upgrades to provide "Snap shot" reports. Client billing set up is clunky and doesn't have very detailed customization

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Big Improvements Even Early On

    Reviewed 3 years ago

    We are still in the process of transitioning a majority of our clients over, however I can already see the benefits of this system as a whole. We had our onboarding contact and she was super helpful, responsive, and just an all-around great person to work with, especially fielding all the random and sometimes convoluted questions. Having that initial point of contact was a huge help in getting the system set up and running. Really looking forward to what this system will help us do as we grow and implement it more.

    Pros

    Overall, the software is highly intuitive and with enough playing around with the system, things make sense. Maybe part impatience and part eagerness, I was able to jump in before or between calls and generally figure out how things operate on a macro level. The ease of having the iPad to make inventory or other small product changes without having to either make notes and bring them all back to a computer or to constantly walk back and forth has also been a huge time saver. Also a huge fan of how easy it is to track, manage, and keep up to date on inventory of all products at a given time.

    Cons

    There are certain aspects of the browser interface that I feel operate in an odd fashion, but it's nothing that can't be adapted to. Not being able to print barcodes based off on-hand inventory numbers is one, having the left side of the screen dictate scrolling of the entire page while looking at orders and inventory is another, which relates to the last point of selecting check boxes of products...

    ShipHero FAQs and common questions

    Q. What type of pricing plans does ShipHero offer?

    ShipHero has the following pricing plans:
    Starting from: $499.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of ShipHero?

    ShipHero has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Q. What languages does ShipHero support?

    ShipHero supports the following languages:
    English


    Q. Does ShipHero support mobile devices?

    ShipHero supports the following devices:
    iPad, iPhone


    Q. Does ShipHero offer an API?

    Yes, ShipHero has an API available for use.


    Q. What other apps does ShipHero integrate with?

    ShipHero integrates with the following applications:
    Adobe Commerce, WooCommerce, FedEx Ship Manager, Xero, BigCommerce, Shopify


    Q. What level of support does ShipHero offer?

    ShipHero offers the following support options:
    FAQs/Forum, Knowledge Base, Email/Help Desk, Chat

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