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ShipHero

Multi-channel inventory & warehouse management software

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ShipHero Pricing, Features, Reviews and Alternatives

ShipHero product overview

What is ShipHero?

ShipHero is a cloud-based multi-channel inventory and warehouse management solution aimed at merchants and Third Party Logistics (3PL) providers. The software offers tools for managing orders, inventory, barcoding, batch picking, shipping, returns, and more. ShipHero automatically syncs inventory across multiple eCommerce stores, such as Amazon, eBay, Shopify, BigCommerce, Walmart, and Etsy. All inventory changes are tracked, including receiving, fulfilled orders, restocked returns, cycle counts, and manual updates. Barcodes for products, totes, boxes, and locations can be created, managed, printed, and scanned, and ShipHero automatically determines optimal picking routes to streamline the pick & pack process. Integrations with multiple shipping providers ensures that users can find the cheapest shipping options, and share tracking information with customers.

Key benefits of using ShipHero

  • ShipHero synchronizes product availability across all connected stores with matching products, and automatically generates SKUs for products, allowing users to manage products across multiple stores, locations, and warehouses, optimize inventory recording, and prioritize where stock is shipped to and from.

  • Users can create, print, edit, manage, and scan barcodes to ensure correct picking of products and quantities, receive purchase orders using manufacturer barcodes, set packages and weights using box barcodes, and more.

  • Automation rules allow users to set order priorities, select shipping methods and options such as insurance, remove items from orders, record notes and holds, create specific instructions on how to package orders, and more.

  • Inventory adjustments are tracked, with details of who made changes, when, and why.

  • Inventory can be continually counted with the cycle count feature, with users able to control how many weeks per complete cycle count, removing the need for annual warehouse shutdowns to count inventory.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    Email/Help Desk
    Chat

    Training options

    In Person
    Documentation
    Webinars
    Live Online
    Videos

    ShipHero pricing information

    Value for money

    4.1

    /5

    42

    Starting from

    $

    1850

    /momonth
    Per User

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    ShipHero features

    Functionality

    3.8

    /5

    42
    Total Features53 4 categories

    Most valued features by users

    Alerts/Notifications
    Reporting/Analytics
    Reporting & Statistics
    API
    Inventory Management
    Mobile Access
    Workflow Management
    Search/Filter

    Functionality contenders

    ShipHero users reviews

    Overall rating

    4.1

    /5

    42

    Positive reviews

    79%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.03/10
    Rating distribution

    5

    4

    3

    2

    1

    21

    12

    4

    3

    2

    Pros
    Amazing customer support. And during the times we do not have any need of customer support - A good laugh is always to find in Shiphero.

    TB

    Tommy B.

    We had our onboarding contact and she was super helpful, responsive, and just an all-around great person to work with, especially fielding all the random and sometimes convoluted questions.

    JR

    Jacob R.

    I think the support team involved with the software is also phenomenal - as we have questions they are so great at getting back with us. I also love the integration features.

    BS

    Brittany S.

    Cons
    Very Bad have had to add triple the staff in picking and the production has dropped 40.

    JR

    Jessie R.

    The dashboard is very limited, no graphs or anything. No way to check picking efficiency, or other types of statistics.

    SK

    Sergio K.

    I dislike that the item count does not change until it is packed not when it is picked from the location.

    EV

    Emily V.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    We have been using ShipHero for a few years and we absolutely love the software! Everything we need!

    Reviewed 3 years ago

    Discovery Clothing everything we were looking for: rate shopping, pick/packing features, warehouse management and reporting. We are really glad we found ShipHero!

    Pros

    ShipHero has really brought our warehouse and shipping departments to another level! Being new to the eCommerce space, we weren't really sure what running a shipping department entailed. ShipHero went above and beyond to help us understand the software and how ShipHero could make our daily operations more efficient! Team even advised on the set up of our warehouse! The entire team at ShipHero is very knowledgeable and quickly resolve our issues. I would highly recommend ShipHero to anyone who is looking for a long term partner in their eCommerce business.

    Cons

    If there are any updates to code on ShipHero's end, most of the time we find out after they have been implemented. Sometimes this causes interruptions to our business however the support team is very quick to fix any issues. Kudos to the support team!!!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Clear choice for warehousing and fulfillment

    Reviewed a year ago

    Shiphero has helped my business immensely! The roll out and set up was much quicker than what we would have expected saving a tremendous amount of time and money. Once it was live, our ability to effectively manage our workflow with a focus on accuracy and efficiency has been a night and day difference from our previous system significantly reducing our picking and packing errors. I truly feel that we now have a system that can support much larger future growth without breaking the bank.

    Pros

    Simple, clean and incredibly user friendly interface which takes the guess work out of training and implementation all while being more cost conservative compared to other options.

    Cons

    Reporting and billing functionality could use some upgrades to provide "Snap shot" reports. Client billing set up is clunky and doesn't have very detailed customization

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    All talk but extremely poor communication

    Reviewed 8 months ago

    Not sure where to start .... Number 1 is the poor communication! They sign you up quickly, sell it like it's the dream and then once we had sent our stock in we have had non stop issues with them. They misled us with shipping prices which DEFINITELY check and double check. As the person who signed me up even did a few examples of how much it would cost to send products and they were out by almost...

    Pros

    The look and feel of the software was good. When I researched different warehouses they seemed to have all the information I was looking for, clearly set out.

    Cons

    Incredibly Poor communication Lack of accountability Missing Inventory No control over what sized boxes they pack your goods in which leads to crazy shipping prices Miss information when signing up Just pure frustration that I have to spend at least 2 hours a day trying to resolve issues that should not be happening, I dread getting up now and checking what the "New issue of the day is"

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Big Improvements Even Early On

    Reviewed 2 years ago

    We are still in the process of transitioning a majority of our clients over, however I can already see the benefits of this system as a whole. We had our onboarding contact and she was super helpful, responsive, and just an all-around great person to work with, especially fielding all the random and sometimes convoluted questions. Having that initial point of contact was a huge help in getting the system set up and running. Really looking forward to what this system will help us do as we grow and implement it more.

    Pros

    Overall, the software is highly intuitive and with enough playing around with the system, things make sense. Maybe part impatience and part eagerness, I was able to jump in before or between calls and generally figure out how things operate on a macro level. The ease of having the iPad to make inventory or other small product changes without having to either make notes and bring them all back to a computer or to constantly walk back and forth has also been a huge time saver. Also a huge fan of how easy it is to track, manage, and keep up to date on inventory of all products at a given time.

    Cons

    There are certain aspects of the browser interface that I feel operate in an odd fashion, but it's nothing that can't be adapted to. Not being able to print barcodes based off on-hand inventory numbers is one, having the left side of the screen dictate scrolling of the entire page while looking at orders and inventory is another, which relates to the last point of selecting check boxes of products...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Great software, minimize problems fulfilling. Needs better reporting.

    Reviewed 10 months ago

    Were pleased, it helps us avoid mistakes while shipping and thanks to shiphero we are able to implement same day delivery in our local area. The software is fully developed in the fulfilling area, I just wish they would have better reporting, email summarizes of daily activities, and printing formats.

    Pros

    Very easy to fulfill and follow up orders. The shipping team found it really easy to use and you can train new people really fast. Integrates really well with Shopify. Has a historic log view of all the product movements, which makes it easy to track error and where they were made.

    Cons

    There are no custom reports, or no way to change printing formats. Shipping label can't be customized neither the invoice. Printing sizes are very very limited. The dashboard is very limited, no graphs or anything. No way to check picking efficiency, or other types of statistics. Mainly focused on fulfilling and that's it.

    ShipHero FAQs and common questions

    ShipHero has the following pricing plans:
    Starting from: $1850.00/month
    Pricing model: Free, Subscription


    ShipHero has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    ShipHero supports the following languages:
    English


    ShipHero supports the following devices:
    iPhone, iPad


    Yes, ShipHero has an API available for use.


    ShipHero integrates with the following applications:
    Magento Commerce, WooCommerce, FedEx Ship Manager, Xero, BigCommerce, Shopify


    ShipHero offers the following support options:
    FAQs/Forum, Knowledge Base, Email/Help Desk, Chat

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