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ETS Logo

Voice, IVR & customer experience testing suite

Table of Contents

ETS - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: November 2025

ETS overview

What is ETS?

ETS from Occam Networks is a voice, IVR & customer experience testing suite which records & analyses replicated real-world calls to identify & rectify faults in real-time.

The platform allows business to be agile in the way in which they service their customer base via their IVR. ETS replicates real-world calls, monitoring and analysing the outcome of each call and reporting errors to ensure that customers are receiving the service and experience that they should be.

Users can check system capacity with ETS' load test feature; deploy new iterations to their voice infrastructure using the functional testing option; and then proactively monitor service and be alerted by ETS if something goes wrong.

Starting price

1280per feature /
per month

Alternatives

with better value for money

ETS’s user interface

Ease of use rating:

ETS reviews

Overall rating

5.0

/5

1

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1.00/10
Rating distribution

5

4

3

2

1

1

0

0

0

0

ETS's key features

Most critical features, based on insights from ETS users:

API
Call center management
Call monitoring
Call recording
Call reporting
Call routing
Call scripting
Chat/Messaging
IVR
Monitoring

All ETS features

Features rating:

API
Call center management
Call monitoring
Call recording
Call reporting
Call routing
Call scripting
Chat/Messaging
IVR
Monitoring
Multiple Scripts
Phone Key Input
Real-Time analytics
Text to speech

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ETS pricing

Value for money rating:

Starting from

1280

Per month

Per Feature

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about ETS price and value

Value for money rating:

ETS support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support

Training options

Documentation
Live Online

ETS FAQs

Related categories