ETS Pricing, Features, Reviews & Comparison of Alternatives

ETS

Voice, IVR & customer experience testing suite

5.0/5 (1 review)

ETS overview

ETS from Occam Networks is a voice, IVR & customer experience testing suite which records & analyses replicated real-world calls to identify & rectify faults in real-time.

The platform allows business to be agile in the way in which they service their customer base via their IVR. ETS replicates real-world calls, monitoring and analysing the outcome of each call and reporting errors to ensure that customers are receiving the service and experience that they should be.

Users can check system capacity with ETS' load test feature; deploy new iterations to their voice infrastructure using the functional testing option; and then proactively monitor service and be alerted by ETS if something goes wrong.
www.occam.global

Pricing

Starting from
$1280/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, United Kingdom

Supported languages

English
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ETS reviews

Excellent
1

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.0
  5.0
  5.0
  4.0
Dara O'Mahony

Excellent SAAS system that allows us to test and monitor our incoming circuits / customer experience

Used daily for 1-2 years
Reviewed 2017-09-13
Review Source: Capterra

Using ETS we've been able to solve a few ongoing issues with capacity from our suppliers. When load testing with ETS we discovered that we were not being provided with the capacity that had been sold to us. Once we we showed the results to our suppliers this was quickly rectified and we then tested again using ETS and were happy with the results. Also we are now monitoring our inbound revenue generating numbers to ensure that they are available and if there are any problems ETS alerts us before our customers have issues and it affects our revenue.It's really easy to use, it's not just for highly technical staff. Their approach to pricing allows us to use our own people for testing rather than pay for consultancy we don't require and we can test as much as we like without getting hit with additional costs.

Read the full review

ETS pricing

Starting from
$1280/month
Pricing options
Free trial
Subscription
View Pricing Plans

Two versions of ETS are available: ETS Lite and ETS Pro.

Contact ETS directly for detailed pricing information.

ETS features

API
Call Monitoring
Call Routing
Chat
Monitoring

Activity Dashboard (64 other apps)
Automatic Notifications (51 other apps)
CRM Integration (60 other apps)
Call Recording (81 other apps)
Call Reporting (50 other apps)
Call Transfer (58 other apps)
Caller ID (58 other apps)
Conferencing (69 other apps)
Instant Messaging (55 other apps)
Live / Video Conferencing (50 other apps)
Receiving (53 other apps)
Reporting & Statistics (56 other apps)
SMS Integration (49 other apps)
Third Party Integration (77 other apps)
Voice Mail (50 other apps)

Categories

Additional information for ETS

Key features of ETS

  • Multiple scripts
  • Phone key input
  • Call center
  • Call path diagrams
  • Advanced audio playback
  • Call simulator
  • Multi-location support
  • In-county testing
  • Call routing
  • Diagnostic tools
  • Multi-location
  • Real time analytics
  • Load test
  • Call monitoring
  • Call scripting
  • Alerts / escalation
  • Testing management
  • Call results
  • IVR
  • Monitoring
  • Chat transcript
View All Features

Benefits

ETS is modernly architected allowing users to carry out their own tests without the cost & time constraints of working with external "professional" services.

ETS' unlimited use and pricing model gives users the freedom to test their system as often as required.

Users can edit tests to reflect a future state. As changes are made to the system, they can be tested before being launching into production.

If an error is detected, ETC informs users where the problem is so it can be rectified and the system tested again.

ETS is a globally available, language agnostic testing software; it can be used anywhere.