Jotform vs SmartSurvey

Google Forms

SurveyMonkey

Docusign

Survio

Microsoft Forms

Stonly

Compare Jotform and SmartSurvey based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information

Docusign is a cloud-based digital signature platform that allows businesses to create, commit to, and manage their agreements on a centralized dashboard. The IAM for Sales application streamlines the sales contracting process, enabling sellers to create optimal deals more independently, close them faster, and extract more value. Its IAM for Customer Experience application transforms time-consuming processes into engaging experiences that build long-lasting customer relationships and drive scale.

The Microsoft Forms platform helps companies improve their operations through data collection and reporting on surveys. The software can be used to build customized forms, with open-ended questions, multiple-choice questions, and ratings to collect customer feedback.

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

360 Degree Feedback

Access Controls/Permissions

Accounting Integration

Action Management

Activity Dashboard

Activity Planning

Activity Tracking

Admissions Management

Alerts/Notifications

Alumni Management

Annotations

Anonymous Feedback

Appointment Management

Appointment Scheduling

Approval Process Control

Archiving & Retention

Assessment Management

Asset Tracking

Attendance Management

Attendance Tracking

Attendee Tracking

Audit Management

Audit Trail

Authentication

Autofill

Automated Scheduling

Barcode/Ticket Scanning

Bereavement Management

Billing & Invoicing

Booking Management

Business Process Automation

Buy Side (Suppliers)

Calendar Management

Campaign Management

Care Plan Management

Charting

Claims Management

Class Registration

Class Scheduling

Classroom Management

Client Database

Client Management

Client Portal

Collaboration Tools

Commenting/Notes

Communication Management

Completion Tracking

Compliance Management

Compliance Tracking

Conditional Logic

Configurable Workflow

Confirmations/Reminders

Contact Database

Contact Management

Content Management

Content Publishing Options

Continuous Feedback

Contract Drafting

Contract/License Management

Convert to PDF

Credit Card Processing

CSAT Survey Structure

Curriculum Management

Customer Experience Management

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Questions

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Capture and Transfer

Data Extraction

Data Import/Export

Data Retrieval

Data Security

Data Storage Management

Data Synchronization

Data Verification

Data Visualization

Digital Signature

Document Automation

Document Capture

Document Classification

Document Generation

Document Imaging

Document Management

Document Review

Document Storage

Document Templates

Donor Management

Drag & Drop

Dues Management

eCards

Electronic Forms

Electronic Payments

Jotform

Android

Linux

Web-based

Windows

iPad

iPhone

Director

Best of all, it allows you to integrate into most of the popular platforms seamlessly and it allows you to start small for free and grow big.

Consultant and Technical Assistance Provider

The improved back-end features, the reporting functions, and the integrations have really made me like this platform. The nonprofit discount and the overall affordability have been great.

Cake artist

The form creator is awesome. It made it SUPER easy to design a form with the fields I required my customers to fill out and let's them upload images when contacting me.

Owner

Due to jotform errors and their non-existent customer service I am now getting angry emails from customers threatening to cancel their subscriptions.

Website Coordinator

The amount of customizing that can be done with JotForm is simply amazing, even with the free account. I simply couldn't find the ability to use file upload in a free account other than JotForm.

The ability to easily create basic forms with templates is fantastic. The incredible number of form field options and widgets makes creating complex forms with great conditional formatting options.

Their customer support is very responsive and helpful in resolving any issues with software use.

Director of Communications

They are always pleased with the quality, and the speed with which I am able to put the forms together for them.

It has a lot of great features, and allows nearly limitless customization options that really help your forms look professional. JotForm is one of my favorite pieces of business software.

General Manager

My experience with Jotform is great. It has opened opportunities to my clients.

President and CEO 

I really liked that you could use a template and delete areas you didn't need, while added areas that you did need. Super easy to use and really user-centered for easy form development.

Finally, the integrations with other platforms like Google Drive is simply fantastic.

HR Assistant

It has overall been great. We haven't seen any concerns and it is secure.

owner

It's expensive and you can only gather X amount of forms before being charged. The website is a bit dated.

Customer Service is also really friendly, supportive and able to solve my issues straight away.

Regional Director

Love that JotForm allows you to upload fairly large videos at an affordable price.

Freelancer 

That it’s hard to read and fill out on mobile browsers because of the tendency to be cut off on the screen.

Human Resources Specialist

There were no features that I felt were missing or could be improved. No aspects of JotForm were diffiult to use.

Jotform screenshot: Jotform basic information

Jotform screenshot: Jotform my workspace

Jotform screenshot: Jotform form builder

Jotform screenshot: Jotform form designer

Jotform screenshot: Jotform theme store

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to registration forms.

Trusted by 5M+ users, Survio is a secure, GDPR-compliant survey platform with powerful features for every device.

Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

SmartSurvey is a cloud-based survey & questionnaire management tool which allows users to create, distribute, manage, and analyze responses for unlimited surveys.

Jotform vs SmartSurvey Comparison (2026)

Jotform

SmartSurvey

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives