JW Player Pricing, Features, Reviews & Comparison of Alternatives

JW Player

The web's most popular video player

4.04/5 (26 reviews)

JW Player overview

What is JW Player?

LongTail Video is the premier provider of online video software and services. JW Player 6 is the world's most popular HTML5/Flash embeddable media player for websites.
www.jwplayer.com

Pricing

Starting from
$99/year
Pricing options
Free
Subscription
Open source
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 3 other markets, India, Japan, Germany

Supported languages

English
JW Player screenshot: Wide Range of SkinsJW Player screenshot: LivestreamJW Player screenshot: Great Look on Every DeviceJW Player screenshot: Wizard

JW Player reviews

Value for money
Features
Ease of use
Customer support
  3.2
  4.0
  4.0
  3.8
jefferson obuseri

Jw player

Used daily for 6-12 months
Reviewed 2019-01-10
Review Source: Capterra

My experience with the jw player is nice due to the fact that its easy to edit media files the way i want

Pros
I like the fact that the software was designed to play all types of media files

Cons
The design is poorly done which makes it less attractive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Bryan Crowe

Daily user of JWPlayer

Used daily for 2+ years
Reviewed 2019-09-10
Review Source: Capterra

I think it does exactly what it is setup to do. Manage and host video.

Pros
It does what it's suppose to do, manage video and audio. They have made improvements on the analytics and that has been helpful.

Cons
I would like to see "podcast" functionality to the site. Wherein someone can download the podcast if they wanted to. Manage podcasting better. Video, they are desperate for an EASY way to add clickable functionality to the videos we upload. Right now it is cumbersome and awkward. It does not work very well. More "YouTube-like" when it comes to adding a clickable link to me, is a key component missing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Andrea Delo

Worst Customer Service Ever

Used weekly for 2+ years
Reviewed 2020-07-23
Review Source: Capterra

Horrible. We tried to cancel, they just simply won't allow it. Over 6 months after sending cancellation emails they are still charging the credit card. When I tried to contact them regarding it, they sent very rude responses and I feel like they are stealing our money at this point.

Pros
The end of use customer service was so bad, I can't even state something I liked about it. This horrible experience overshadowed everything.

Cons
The customer service was horrible!!!!!!!!

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 0/10

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Mobeen Syed

JW Player does not work correctly for the international audience

Used occasionally for less than 6 months
Reviewed 2019-03-31
Review Source: Capterra

In 2016 we signed with JW Player for medical education videos. Our clients were international. JW Player will not load for the majority of them. Just a buffering sign will stay on the screen. Students will purchase the product, not able to watch they will ask for a refund. We had a small team, we will work the whole day long with the customers and JW Player's support to individually figure out the issues. Finally a few months into the service, we canceled the service. I had asked their salesperson before signing the contract if we could cancel if the service did not work. He had said that he doesn't think that JW Player will come after me if I canceled. On top of this, we were given API bills for the API integrations that never happened. After incurring thousands of dollars of customer refunds and unhappy customers we decided to move on from JW Player. We moved to another company and never had the player issues. Three years later, JW Player has surfaced again. Threatening to report us to credit and asking for the $2800 for which we never received any service neither did we receive integration. Even their support team members told us that they understood that our international customers are having a bad time and it makes sense for us to move on. Not only we had terrible service, we had brand damage, unhappy customers, loss of the payments we made to JW Player and now they want more money for the remaining months in the year.

Pros
Great support. (They need it though, considering the bad product.)

Cons
They will get you in a year long contract. Product will not work for the international customers. You will have to refund, support, and have your support team be consumed with JW Player issues all the time. However, JW Player will continue to bill you with their less than ethical pricing and billing behavior.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Anonymous

My Experience On JW Player

Used daily for 2+ years
Reviewed 2019-10-29
Review Source: Capterra

I am an undergraduate Engineering student and I used to watch movies, music videos and also listen to the music usually. So this JW player is the software I had chosen for that because it has many options to ease my settings as I wish and also it very eye favorable.

Pros
I am a music and film lover. So I used to watch movies all the time and also usually I used to listen to music and I am huge interested on watching music videos. So this JW Player helps me to watch movies, Music videos online as well as downloaded ones. It is very easy to handle and also the interface is very attractive and very eye favorable.

Cons
I am using this JW player for more than 2 years till now but I did not get any bad impression on this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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JW Player pricing

Starting from
$99/year
Pricing options
Free
Subscription
Open source
View Pricing Plans

The basic version of the JW Player includes all our core features and video analytics. It is open source and free forever (non-commercial sites only).

For $99/year you can remove the watermark and add your own branding, including custom messaging. Plus email support.

For $299/year get 8 premium skins, HLS streaming, Social Sharing, Related Videos, our Google Analytics plugin, and more. Plus priority email support.


JW Player features

API (281 other apps)
Access Control (87 other apps)
Activity Dashboard (136 other apps)
Automatic Notifications (104 other apps)
Content Management (131 other apps)
Custom Forms (88 other apps)
Customizable Branding (154 other apps)
Customizable Templates (155 other apps)
Data Import/Export (123 other apps)
Drag & Drop Interface (117 other apps)
Electronic Payments (111 other apps)
Order Management (92 other apps)
Product Catalog (102 other apps)
Reporting & Statistics (124 other apps)
SEO Management (95 other apps)
Search Functionality (112 other apps)
Social Media Integration (95 other apps)
Third Party Integration (187 other apps)
Website Management (90 other apps)
eCommerce Management (103 other apps)

Additional information for JW Player

Key features of JW Player

  • Optimal Display on Every Aevice
  • Works with the Most Common Video and Audio Formats
  • Cloud based
  • Adaptive Streaming
  • Multiple Skins
  • Customizability
  • Integrates with the Most Popular Featuers
  • JW Player Ads
  • Video Analytics
  • WordPress Plugin
  • JavaScript
  • Setup Wizard
View All Features