Identifix Reviews

diagnostics, my go to for any diag info and test procedures

difficult to navigate and not very user friendly definitely not intuitive

all most every single car trouble I would look up I had tons of info

Now after covid the sight has been scrubbed of 80% of its info

While not using Identifix for a very extended period of time (less than 6 months), our service department was very impressed with the product. The main functionality we used the product for was service work diagnositic estimates and recommendations. We would use another product, Mitchell1, and used Identifix synonymously to verify issues with vehicles. We were very impressed and the two products worked well together. Technicians can do a great job of imputing their own fixes into Identifix in order to verify concerns.

Identifix does not update as frequently as other products, and they have not changed their user interface in some time. Because technicians can enter their own fixes, sometimes the interface seems antiquated and jumbled.

Identifix allows us to pull labor hours easily. It also provides parts estimates and wire diagrams for tough jobs.

If Identifix could actually fix the car for us that would be great. Other than that there is nothing we do not like about Identifix.

You can use to see if any other tech is having the same issue. Also to see what other techs used to fix issue.

Not always a fix for a vehicle, but still an avenue to fix a car.

Ease of finding data for vehicles (maintenance schedules, repair diagrams, etc.)

No way to make invoices, only estimates.

I LOVE Identifix. I no longer have to open half a dozen different windows to find information I need. I can find cars that have had the same issue, how to test that issue, diagrams and wiring for it and a list that shows what the most common fix is for that issue. ALL IN IDENTIFIX....GREAT PROGRAM

There are a couple things that could be a little easier. Many times specifications are not listed under SPECIFICATIONS. I have to search for them under testing info. It should be easier to find fuel pressure.

The ability to shorten the diagnostic time by pin pointing common pattern failures, causes, and testing steps.

Technicians often want to rely on it and they fail to do basic testing.

Identifix directhit is very easy to use. It is a great tool to help diagnose problems. With all the user submitted data it can be very helpful.

Navigating the service manuals section can be not as easy to navigate compared to other products. Not a deal breaker

I like the fact that it shows "most likely" causes of complaints and trouble codes .. also you can call real time to an expert to discuss and guide you through a diagnosis and repair

they are always improving have on line guides

Identifix has saved us lots of money and time by helping pinpoint troublesome vehicle’s maladies. Identifix has paid for itself many times over.

The overall interface is a little “busy” but after getting used to it, it became pretty seamless.

I like the maintenance schedule lookup feature. It makes it easy to determine what maintenance items we should be doing on our customer's car at any given time or mileage. The catch up maintenance and recall notices on the suggested maintenance is a great feature. I do like the ability to check the diagnostic trouble codes for most likely failures and tips from other technicians about testing protocols as well.

The layout of the home page is my least favorite feature. It's not as intuitive as it should be. I think the options to click on new car, maintenance, schedules, etc could be neater and easier to find.

It is always available no matter what day of the week we are trying to diagnose a car. Their website format is easy to maneuver through.

I have come across repair problems that I can not find answers for on the Identifix website even though I assume other mechanics has come across the same problems.

The program gives me the ability to quickly identify pattern failures that may lead to a solution for a problem on a vehicle. Symptom search works well and minimizes search time. Test procedures, component information, wiring diagrams, TSB’s and recalls are all listed with the symptom to further increase ease of use and minimize wasted time searching for each item individually. Sending a request for help within the program for assistance finding information is excellent. The help desk personnel who respond to help requests are prompt, helpful and very nice to deal with.

Parts and Labor Estimator fails to meet my needs. Searching for parts or labor functions sometimes fails to supply required information or results supplied are inaccurate. Maintenance schedule fails to display labor functions in a uniform order and mixes “Inspect” functions with “Replace” functions. Other maintenance schedules present all “Inspect” functions followed by all “Replace” functions which streamlines preparation leading up to the actual work by allowing me to see all items that need replacement and order parts accordingly before the tech receives the job.

The program integrates with my Invoicing software. It's easy to look up Repairs for most vehicles. It's gives what other mechanics have done to fix the problems.

It's not easy to maneuver around some of the other parts of the program. Not always easy to find what you are looking for.

Identifix had most the information we needed in the moment.

Compared to Alldata they seem to have the same information with worse customer service. On hold forever. Would say Mitchell1 is superior to both.

I like that you can search by vehicle malfunction and see reports from other users that have had the same problem and how they were able to solve the problem.

Biggest Con is the price. Its quite expensive and may not be for everyone if they do not have a shop that can justify the cost.

Getting information from real-world technician notes is great! 'Nightmare vehicles' are where this system shines.

Regular maintenance and simple, day to day information is a horrible! WAY too much unrelated information.

i like that technicians can find test procedures quickly with a search bar, instead of searching manually with alldata

price is too high for use. system is getting better with factory manuals, wiring diagrams and other related criteria

Love the help and resources this program provides. It is easy to use and if you need help using it or if the information that you are looking for is not there, you can always call to get help. Very quick and reliable

Our technicians use this program for help when needed, just don't like the fee when you need to talk to someone on the phone

I like the quick search tab that allows us to search for like faults in so many cars. It really does cut time when testing.

Program is a little sketchy sometimes although it seems to be improving. I think it will be really good in the future.

What I like most about Identifix is the knowledge that we can acquire through the program. We can use the endless information to streamline our workflow.

What I like least about Identifix is the fact that paid subscribers do not get to call into the hotline for free. I think it should be included in our monthly membership.

Easy to use with a wealth of information on most makes and models. This software has saved our shop hundreds of hours of diagnostics which makes us more money and saves the customer money. Has labor guides from multiple sources. Has OEM TSB's and repair information. This software has a wealth of information once you learn how to use it.

The price can fluctuate depending on your needs and who you talk to. Like any good business deal get it in writing. Charge your customers a fee for use and you will recover the costs.

This software provides a vast amount of vehicular repair information. I have been able to utilize this program on nearly every vehicle that comes into my shop.

I like everything about the software.

Real life repair solutions

Everything