Shelf vs Brandfolder

LiveAgent

Talkdesk

Canto

Guru

Bynder

Webdam

Compare Shelf and Brandfolder based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media. 

Start with a 30-day free trial, no credit card or contracts needed.

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Approval Process Control

Archiving & Retention

Audio File Management

Audit Trail

Catalog Management

Chatbot

Collaboration Tools

Commenting/Notes

Communication Management

Content Library

Content Management

Content Publishing Options

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Document Automation

Document Capture

Document Classification

Document Generation

Document Management

Document Review

Document Storage

Drag & Drop

Drag & Drop Editor

Email Alerts

Engagement Tracking

Feedback Management

File Conversion

File Recovery

File Sharing

Full Text Search

Generative AI

Knowledge Base Management

Knowledge Management

Live Chat

Machine Learning

Multi-Language

Natural Language Processing

Optical Character Recognition

Performance Metrics

Pre-built Templates

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Rich Text Editor

Search/Filter

Self Service Portal

SEO Management

Single Sign On

SSL Security

Surveys & Feedback

Tagging

Templates

Text Editing

Third-Party Integrations

User Management

Version Control

Video Support

Web Notifications

Website Integration

Widgets

Wiki

Workflow Management

WYSIWYG Editor

Shelf

Web-based

Operations and Training Team Lead

Overall, Shelf has been amazing. When I've had any questions or issues, Rick has been a pleasure to work with.

International Development Consultant

If you're looking for a practical no nonsense tool that manages your informational inputs and integrates them with your your organizational structure and work outputs then look no further.

Local Trainer

Highly recommended platform. I loved the options, customer support, very fast and easy to use, also user friendly.

Training and Development

Overall I have had a great experience with Shelf. The Shelf Team has been so incredibly helpful in the launch and revamps of the platform.

Treasury

This smart program for what is available on it makes everything easy when using it. Really very nice product.

Content manager

It's easy to use, easy to learn, easy to master and has good functionality.

Project Coordinator

The Shelf team also does a great job of constantly making new enhancements to the software so the user experience is always improving.

Even as an Administrator user, I enjoy the capabilities of being able to track the number of interactions other users have with certain content.

Physician

Just like its integrations with other productivity tools such as GSuite, Gmail, Dropbox, Evernote, and others, Shelf integrates with your workflow seamlessly.

I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use.

Quality Assurance Specialist

Enables agents to reference policies and processes quickly to provide optimal customer service and resolution to customer concerns. Searching for a document is easy.

Dropbox, GDrive, OneDrive it's a mess - not anymore.

The product is intuitive to use and very user friendly compared to their competitors.

WFO Supervisor

We tried this and the window would be to small or to big, causing the agents frustration when answering calls.

Co-Founder & COO

Nothing really, I think setting up/picking any DAM tool can be a pain but thats not their issue, its just a big decision since migrating off of one onto another is very hard.

Owner

It integrates well into our existing systems and serves as our main focal point for organization.

Shelf screenshot: Shelf Platform Home Screen: on-demand answers to the questions that block customer and employee success.

Shelf screenshot: Save valuable time with AI-powered pinpoint accurate search

Shelf screenshot: Browse by using over 8 different filters, including; tags, dates, document type, added by and source

Shelf screenshot: Use decision trees to simplify answers to complex questions with easy, step-by-step procedures

Shelf screenshot: Shelf Answer Insights: Automate content maintenance to analyze and improve knowledge without additional manpower

Shelf screenshot: Create an intelligent feedback loop that keeps content accurate and compliant

Shelf screenshot: Shelf<>Genesys Integration: Embed Agent Assist to deliver right answers everywhere

Shelf screenshot: Shelf<>Salesforce Integration

Shelf screenshot: Connect Shelf to any IVR tree to display the most relevant knowledge articles to agents upon call transfer

Shelf screenshot: Shelf<>Kustomer Integration

Shelf screenshot: Shelf supports over 100 languages, all languages are indexed with pinpoint search included

Large Enterprises

Mid Size Business

Public Administrations

Small Business

Bynder's AI-powered Digital Asset Management (DAM) software is an industry-leading, cloud-based solution for organizations that want to easily manage all their digital content. DAM operates at the heart of your marketing ecosystem. A single source of truth for all your digital assets.

Canto is the industry-leading digital asset management (DAM) platform that helps organizations centralize, manage, and distribute their digital content. Canto's powerful search and collaboration features enable teams to quickly find, share, and work with their assets, streamlining workflows and accelerating time to market. With countless integrations, Canto seamlessly connects to the tools your team already uses.

Webdam is a  web-based asset management solution that lets businesses centralize, track, manage, locate and share digital assets internally. It allows marketers to manage and share assets from one branded central library, retrieve media, auto-convert files,  manage digital rights and more.

Brandfolder is an online digital asset management platform for PR purposes, providing a private and public-facing repository for sharing logos, videos and more

Analytics

Artwork Management

Asset Categorization

Asset Library

Asset Lifecycle Management

Asset Sharing

Brand Guidelines

Brand Management

Change Management

CMS Integration

Digital Asset Management

File Management

File Transfer

Fulfillment Distribution

Metadata Management

Multiple Format Support

Offline Access

Project Management

Real-Time Data

Rights Management

ROI Tracking

Role-Based Permissions

Sentiment Analysis

Task Management

Task Progress Tracking

Template Management

Video Management

Visual Analytics

Brandfolder

Marketing Manager

The onboarding team and support were super helpful every step of the way and ensured that we were ready to have a successful launch for our employees.

Creative Operations Manager

It is easy to use and to navigate. I think it is very user friendly and has some great features and integrations like Slack.

Senior Traffic Coordinator

It's quick and easy to upload, tag, and share assets. The support team was super helpful when needed.

Communications Coordinator

Brandfolder is the best solution to help you sort, manage, and share digital assets. Plus, they invest in their customers by constantly innovating and improving their platform.

Software Developer

We found Brandfolder to be a cost effective, user friendly and very powerful tool for allowing us to store and share our assets.

Office Manager

The team is incredibly helpful and was a huge asset in helping us implement brandfolder to our team. The database is aesthetically pleasing, really easy to use, and has great search features.

Head of Creative Design

All my assets are right there. I can just search for what I need asset wise which is nice to use key words.

Sr Director, National Sales

As someone working in sales, there are often times I need quick access to marketing assets - Brandfolder's user interface is great and by far the best I've worked with personally.

Digital Asset manager

We've had a great experience using the Brand folder platform. The ease of use as well as the online chat support is great.

External Communications Manager

It's great that all our employees have access to it and and use approved photos and templates for their individual department's needs.

Cost Operations Manager

It makes me feel confident I am using official corporate collateral that has the latest branding and layouts to ensure I have a polished and professional-looking document each time.

Global Marketing Manager

Brandfolder loads very quick, and presents beautifully all assets with their thumbnails in a very visual way.

Marketplace Manager

Ease of use, quality, separate folders, clarity in where things are located.

Senior Marketing Operations Manager

As with any software, having a dedicated admin is necessary and a lack thereof can be frustrating.

Sr. Developer, Marketing Communications

Lastly, the templating feature through PrintUI was so confusing to implement that the task has been handed through three different people in our office and we never got it off the ground.

Analyst

The API is intuitive to use and the overall design of the website is great.

VP of Marketing

Everything is case sensitive - which leads to our team members creating lots of duplicate tags. It is also a bit of a mess getting your team aligned with tags/labels/sections.

Program Manager

Confusing use of terminology e. G difference between label and pins and folders and tagging.

Brandfolder screenshot: Single assets or whole Brandfolders can be shared by simply sending a link, toggling whether access requires user identification and any expiration for the link

Shelf vs Brandfolder Comparison (2026)

Shelf

Brandfolder

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives