Shelf vs Document360

Confluence

Zendesk Suite

LiveAgent

Talkdesk

Guru

ClickHelp

Compare Shelf and Document360 based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media. 

Start with a 30-day free trial, no credit card or contracts needed.

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Approval Process Control

Archiving & Retention

Audio File Management

Audit Trail

Catalog Management

Chatbot

Collaboration Tools

Commenting/Notes

Communication Management

Content Library

Content Management

Content Publishing Options

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Document Automation

Document Capture

Document Classification

Document Generation

Document Management

Document Review

Document Storage

Drag & Drop

Drag & Drop Editor

Email Alerts

Engagement Tracking

Feedback Management

File Conversion

File Recovery

File Sharing

Full Text Search

Generative AI

Knowledge Base Management

Knowledge Management

Live Chat

Machine Learning

Multi-Language

Natural Language Processing

Optical Character Recognition

Performance Metrics

Pre-built Templates

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Rich Text Editor

Search/Filter

Self Service Portal

SEO Management

Single Sign On

SSL Security

Surveys & Feedback

Tagging

Templates

Text Editing

Third-Party Integrations

User Management

Version Control

Video Support

Web Notifications

Website Integration

Widgets

Wiki

Workflow Management

WYSIWYG Editor

Shelf

Web-based

Operations and Training Team Lead

Overall, Shelf has been amazing. When I've had any questions or issues, Rick has been a pleasure to work with.

International Development Consultant

If you're looking for a practical no nonsense tool that manages your informational inputs and integrates them with your your organizational structure and work outputs then look no further.

Local Trainer

Highly recommended platform. I loved the options, customer support, very fast and easy to use, also user friendly.

Training and Development

Overall I have had a great experience with Shelf. The Shelf Team has been so incredibly helpful in the launch and revamps of the platform.

Treasury

This smart program for what is available on it makes everything easy when using it. Really very nice product.

Content manager

It's easy to use, easy to learn, easy to master and has good functionality.

Project Coordinator

The Shelf team also does a great job of constantly making new enhancements to the software so the user experience is always improving.

Even as an Administrator user, I enjoy the capabilities of being able to track the number of interactions other users have with certain content.

Physician

Just like its integrations with other productivity tools such as GSuite, Gmail, Dropbox, Evernote, and others, Shelf integrates with your workflow seamlessly.

I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use.

Quality Assurance Specialist

Enables agents to reference policies and processes quickly to provide optimal customer service and resolution to customer concerns. Searching for a document is easy.

Dropbox, GDrive, OneDrive it's a mess - not anymore.

The product is intuitive to use and very user friendly compared to their competitors.

WFO Supervisor

We tried this and the window would be to small or to big, causing the agents frustration when answering calls.

Co-Founder & COO

Nothing really, I think setting up/picking any DAM tool can be a pain but thats not their issue, its just a big decision since migrating off of one onto another is very hard.

Owner

It integrates well into our existing systems and serves as our main focal point for organization.

Shelf screenshot: Shelf Platform Home Screen: on-demand answers to the questions that block customer and employee success.

Shelf screenshot: Save valuable time with AI-powered pinpoint accurate search

Shelf screenshot: Browse by using over 8 different filters, including; tags, dates, document type, added by and source

Shelf screenshot: Use decision trees to simplify answers to complex questions with easy, step-by-step procedures

Shelf screenshot: Shelf Answer Insights: Automate content maintenance to analyze and improve knowledge without additional manpower

Shelf screenshot: Create an intelligent feedback loop that keeps content accurate and compliant

Shelf screenshot: Shelf<>Genesys Integration: Embed Agent Assist to deliver right answers everywhere

Shelf screenshot: Shelf<>Salesforce Integration

Shelf screenshot: Connect Shelf to any IVR tree to display the most relevant knowledge articles to agents upon call transfer

Shelf screenshot: Shelf<>Kustomer Integration

Shelf screenshot: Shelf supports over 100 languages, all languages are indexed with pinpoint search included

Large Enterprises

Mid Size Business

Public Administrations

Small Business

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

ClickHelp is an  AI-powered online documentation tool used by software companies around the world to create user manuals, knowledge bases, FAQs, tutorials, etc., and publish them instantly in their portal.

Document360 is an AI-powered knowledge base platform that enables users to create and publish self-service knowledge bases, product manuals, and API docs using documentation, categorization, editing, and branding features like markdown support, version management and rollback, and more.

Change Tracking

Documentation Management

For the IT sector

Knowledge Library

Online Forums

Process/Workflow Automation

Social Media Integration

Document360

Linux

Windows

Head of Marketing

Document360 is a powerful and versatile knowledge base solution with its user-friendly interface, rich feature set, and strong integration capabilities.

Communications Manager

I like that the Document 360 team is very open to feature requests and suggestions on how to improve their product. They have a great support system as well.

Team lead

Easy to create pages and manage content, excellent customer support, user friendly interface. It's a good value for money.

The thing that I like most about this software is the constant improvements and upgrades. Feedback is always welcomed and then used to make the product better for everyone.

Internal Organization Specialist

It is just amazing how fast support team answer our questions. I like that the post-sales activities, our vendor checks regularly on our side if there are issues, or questions.

Operations manager

I love the way the page formatting looks once everything is up and running. The integration with our software is nice as well.

Creating and updating articles is really easy. The support / customer success team is eager to help and to build and deploy new functionality.

Product Manager

Product is easy to use and easy to navigate through. Good fit for creating knowledge base webpage.

Very easy to use and works great for our Help Center.

The best thing about this software is how easy it is to use and deploy.

I am happy to work with the whole package Document360 offers. It is not only the simplicity when creating and organizing articles but also the storing of images and videos one use in them.

We use Document360 for our customer help center and it works great for this use case.

Head of Content

Flexible, customizable portal. Very responsive and helpful customer support.

Chief Operations Officer

Formatting, bullets, spacing, we struggle through this with each article we create.

Student

It can be hard to set up with other applications we use often.

Managing Director

It's very easy to manage all Azure applications efficiently  and it proves to be very cost-effective.

Equity Partner

Because it is a complete application, the setup sometimes can be a little scary.

Shelf vs Document360 Comparison (2026)

Shelf

Document360

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives