Shelf vs Dokmee ECM

TeamViewer ONE

LiveChat

LiveAgent

TeamViewer ONE is an all-in-one IT management platform that combines remote access, endpoint monitoring, and AI-powered automation. 

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.

Training and Knowledge Manager

This has been a game changer for our team and makes it so we can directly communicate with our advisors.

Training and Quality Analyst

It helps them daily to confidently give answers to our customers.

Shelf is a an award winning knowledge sharing platform that has the best search in the industry and is a leader in usability

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agentic Task Execution

AI/Machine Learning

Alerts/Notifications

Approval Process Control

Archiving & Retention

Audio File Management

Audit Trail

Autonomous Task Execution

Catalog Management

Chatbot

Collaboration Tools

Commenting/Notes

Communication Management

Content Library

Content Management

Content Publishing Options

Conversational AI

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Document Automation

Document Capture

Document Classification

Document Generation

Document Management

Document Review

Document Storage

Drag & Drop

Drag & Drop Editor

Email Alerts

Engagement Tracking

Feedback Management

File Conversion

File Recovery

File Sharing

Full Text Search

Generative AI

Human-in-the-loop (HITL)

Knowledge Base Management

Knowledge Management

Live Chat

Machine Learning

Multi-Language

Natural Language Processing

Optical Character Recognition

Performance Metrics

Pre-built Templates

Real-Time Notifications

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Rich Text Editor

Search/Filter

Self Service Portal

SEO Management

Single Sign On

SSL Security

Surveys & Feedback

Tagging

Templates

Text Editing

Third-Party Integrations

User Management

Version Control

Video Support

Web Notifications

Website Integration

Widgets

Wiki

Workflow Management

WYSIWYG Editor

Shelf

Web-based

Guru

Brandfolder

Basic

Shelf is a great tool when it comes to our overall knowledge management needs. Since our implementation of Shelf we have seen an increase in advisor engagement and sentiment towards our knowledge management efforts.

With announcements we can send communications, attach Gem, set due dates, and require confirmation.

Associate Manager, Call Center Technology

Tool functionality abilities (Answer Assist, chatbot integration, language containment within one gem, search functionality within documents, etc.).

Associate

The migration process from our previous knowledge management system demanded more human resources than initially anticipated.

Continuous Improvement

So far we've seen a 25 percent reduction in average handling time across the first three months of going live with Shelf.

Competence & Quality Manager

For example there should be an function when you create a GEM to select an user who is responisble for keeping that document up to date or that other people in the organization could know easier who is responsible for this manual/routine..

We now have a single source of truth that our advisors can look to when helping customers.

Consultation

So much easier to use than other programs

Content Specialist

I don't agree with this, but many of the agents who use Shelf struggle with the search algorithm; when they use a search term to find something specific, the result they want is sometimes the 3rd or 4th result, not the 1st.

Maintenence function with directly feedback from user is so good and help us to structure and document all kind of changes we do.

Customer experience  specialist

Occasionally went blank and needed tickets raising.

I think the sync between Feedback and CPW could be better, because you need to be an collaborater to solve the connection between feedback/publish function.

Overall it has been a very smooth process, the staff are friendly and approachable, the system works well and is consistently being improved.

Business Intelligence

For typical users, the software's design as well as search make finding documents quick and seamless.

Treasury

Contribute to the cognitive and educational development

Knowledge Management Specialist

We also love the addition of Wiki Templates this year that allow us to create new content quickly and efficiently

Our advisors do not like how Shelf was integrated with Zendesk.

Shelf resolves these issues in straightforward and convenient ways.

I also miss an function where you can assign GEMs directly to owner of the document.

Furthermore they have always been receptive to our needs and requests for improvements in the system.

The user interface is sophisticated and user-friendly.

Their system is easy to use for both advisors and administrators.

Shelf is easy to use both for agents and admins.

Beta for additional reporting is available but when available to GA it will be a paid product.

It also integrates well with the other applications that my organization uses.

Group Coordinator

Shelf allowed us to have 1 space for our employees to access with the most up to date, recent and most used documents.

I have been using Shelf for a long time and I am extremely impressed with its knowledge management and content organization capabilities.

people onboarding and training manager

Shelf is a very user friendly product , easy to set up, easy to maintain and delivers real impact

Managing Partner

I'd like to have control within the app over increasing the # user licenses.

Development Manager

I really like how easy it is to create and manage content in Shelf.

Development & Training Specialist

I'd say that the feature I'd like to see developed the most is the search.

Business Intelligence Analyst III

It has allowed us to easily share content between teams that had no capability of doing so previously.

Knowledge Content Specialist

The visuals of the frontend seemed a bit rudimentary, and we weren't able to modify or customize them.

Quality Assurance Specialist

Assists our learning and development to create training documents, save "good/bad" calls based on call types/scenarios to reference for future training classes or agents that have opportunities to grow.

It is easy to manage permissions and sharing.

Training Specialist

Adding content is very simple from a user standpoint, and the search and organization tools, such as connected gems, make it very quick and simple for users to find what they need.

Marketing Manager

I've worked with Shelf for 3 years now, and they are constantly upgrading the software capabilities to increase ease of use, and enhance our ability to use the platform in many innovative ways to both share and find information quickly internally, as well as house best practice materials that we can share directly with customers.

I've used Shelf for over 3 years now, and was blown away at the level of personalized assistance for helping me to set up a virtual company "library," as well as provide me with tips, tricks, and ideas for leveraging the software to achieve multiple knowledge sharing goals.  

President, School Social Work Association of America

Our challenges have been more keeping up with the number of resources we have loaded into the site and Shelf provided us with a great tool at the start of the project to help organize our site and the process so that it could be more successful.

The ease of use for searching information.

Director of Business Intelligence

I wish there were more controls on the tags that you could create to apply to content.

Overall, it's an excellent knowledgebase management tool and the Shelf team has been very supportive.

I love that you can design your home page with your 'favorites'.

Decision trees and wikis were the most important for us, and we found them tremendously useful.

Project Coordinator

Since many features are interconnected, sometimes electing to only enable certain features can be difficult. Because all Shelf features are not applicable to us, we try to only use what makes sense to use, but when certain features have to be enabled in order to get others to work, this forces us to go through additional steps we may have wanted to avoid.

Search

Customer Support

Ease of Use

Training and Learning Curve

Feedback

Bugs and Issues

Improvement

Team Collaboration

Mid-size Business

Large Enterprises

Small Business

Google Drive

Google Drive is a cloud storage and backup platform to access files, docs, photos & more, store them in a safe place, and collaborate with other people

WordPress

WordPress is a website and blog creation and publishing platform with tools for aesthetic designing, visitor tracking, content storage and upload, and more

Microsoft SharePoint

SharePoint is a collaboration & content management platform which can be used to build portals, collaboration sites, & also content management sites

Dokmee ECM is an enterprise content management software designed to help businesses capture, search, retrieve, share, and store documents in a centralized repository. Administrators can change the platform's language according to organizational requirements.

Shelf vs Dokmee ECM Comparison (2026)

Shelf

Dokmee ECM

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives