Shelf vs Guru

Confluence

Zendesk Suite

Notion

LiveAgent

Salesforce Service Cloud

Talkdesk

Compare Shelf and Guru based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media. 

Start with a 30-day free trial, no credit card or contracts needed.

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Approval Process Control

Archiving & Retention

Audio File Management

Audit Trail

Catalog Management

Chatbot

Collaboration Tools

Commenting/Notes

Communication Management

Content Library

Content Management

Content Publishing Options

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Document Automation

Document Capture

Document Classification

Document Generation

Document Management

Document Review

Document Storage

Drag & Drop

Drag & Drop Editor

Email Alerts

Engagement Tracking

Feedback Management

File Conversion

File Recovery

File Sharing

Full Text Search

Generative AI

Knowledge Base Management

Knowledge Management

Live Chat

Machine Learning

Multi-Language

Natural Language Processing

Optical Character Recognition

Performance Metrics

Pre-built Templates

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Rich Text Editor

Search/Filter

Self Service Portal

SEO Management

Single Sign On

SSL Security

Surveys & Feedback

Tagging

Templates

Text Editing

Third-Party Integrations

User Management

Version Control

Video Support

Web Notifications

Website Integration

Widgets

Wiki

Workflow Management

WYSIWYG Editor

Shelf

Web-based

Operations and Training Team Lead

Overall, Shelf has been amazing. When I've had any questions or issues, Rick has been a pleasure to work with.

International Development Consultant

If you're looking for a practical no nonsense tool that manages your informational inputs and integrates them with your your organizational structure and work outputs then look no further.

Local Trainer

Highly recommended platform. I loved the options, customer support, very fast and easy to use, also user friendly.

Training and Development

Overall I have had a great experience with Shelf. The Shelf Team has been so incredibly helpful in the launch and revamps of the platform.

Treasury

This smart program for what is available on it makes everything easy when using it. Really very nice product.

Content manager

It's easy to use, easy to learn, easy to master and has good functionality.

Project Coordinator

The Shelf team also does a great job of constantly making new enhancements to the software so the user experience is always improving.

Even as an Administrator user, I enjoy the capabilities of being able to track the number of interactions other users have with certain content.

Physician

Just like its integrations with other productivity tools such as GSuite, Gmail, Dropbox, Evernote, and others, Shelf integrates with your workflow seamlessly.

I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use.

Quality Assurance Specialist

Enables agents to reference policies and processes quickly to provide optimal customer service and resolution to customer concerns. Searching for a document is easy.

Dropbox, GDrive, OneDrive it's a mess - not anymore.

The product is intuitive to use and very user friendly compared to their competitors.

WFO Supervisor

We tried this and the window would be to small or to big, causing the agents frustration when answering calls.

Co-Founder & COO

Nothing really, I think setting up/picking any DAM tool can be a pain but thats not their issue, its just a big decision since migrating off of one onto another is very hard.

Owner

It integrates well into our existing systems and serves as our main focal point for organization.

Shelf screenshot: Shelf Platform Home Screen: on-demand answers to the questions that block customer and employee success.

Shelf screenshot: Save valuable time with AI-powered pinpoint accurate search

Shelf screenshot: Browse by using over 8 different filters, including; tags, dates, document type, added by and source

Shelf screenshot: Use decision trees to simplify answers to complex questions with easy, step-by-step procedures

Shelf screenshot: Shelf Answer Insights: Automate content maintenance to analyze and improve knowledge without additional manpower

Shelf screenshot: Create an intelligent feedback loop that keeps content accurate and compliant

Shelf screenshot: Shelf<>Genesys Integration: Embed Agent Assist to deliver right answers everywhere

Shelf screenshot: Shelf<>Salesforce Integration

Shelf screenshot: Connect Shelf to any IVR tree to display the most relevant knowledge articles to agents upon call transfer

Shelf screenshot: Shelf<>Kustomer Integration

Shelf screenshot: Shelf supports over 100 languages, all languages are indexed with pinpoint search included

Large Enterprises

Mid Size Business

Public Administrations

Small Business

Notion is a project and workflow management solution that helps businesses streamline operations related to goal setting, status tracking, lead management, and more on a centralized platform. It enables users to utilize the drag-and-drop interface to organize, rearrange, and develop ideas or plans.

Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

@mentions

Activity/News Feed

AI Copilot

AI/Machine Learning

Assignment Management

Audio/Video Messaging

Behavior Tracking

Calendar Management

Chat/Messaging

Compliance Management

Customizable Forms

Data Capture and Transfer

Employee Activity Monitoring

Employee Communities

Employee Directory

Employee Engagement

Employee Onboarding

Event Calendar

Faceted Search/Filtering

File Management

For Enterprises 

Fuzzy Search

Indexing

Mass Notifications

Mobile Access

Mobile Interface

Multi-Channel Communication

Multiple Data Sources

Natural Language Search

Newsletter Management

Productivity Tools

Progress Tracking

Project Management

Query Suggestions

Read Receipts

Real-Time Analytics

Real-Time Data

Real-Time Updates

Reminders

Remote Access/Control

Remote Support

Scheduled Messaging

Secure Data Storage

Semantic Search

Sentiment Analysis

Social Media Integration

Task Management

Text Analysis

To-Do List

Visual Notifications

Guru

Sr. Customer Success Manager

Guru has been super helpful in the past to look up quick pieces of info. Whether it's internal product knowledge or processes, or any other crucial tribal info, it's great to reference.

Account Executive 

I love the user interface--it is perfect and I love easy-to-use software. Moreover, it is extremely intuitive with figuring out how to use the app and pull information from it.

Customer Service representative 

As for my experience with Guru, I definitely love it, especially its features and how it helps me as a customer service representative.

Sagar 

I never used it it was so hard to search for information and I wasnt always sure that the information was up to date. Do not have these problems with Guru.

Easy and intuitive to use, good for decentralization and shared accountability.

Graphic Designer

I used Guru to gain new clients after my children were born. It was a great way to make money remotely and provided me a larger scope to reach clients.

Customer Support Specialist

It is the best of the best knowledge base management tools I've used in so many years in Customer Support.

Director EBusiness

Ease of use: Integration with GSuite and a Chrome extension make it easy to find and create content. Great search function and AI.

Shelf vs Guru Comparison (2026)

Shelf vs Guru Comparison (2026)

Shelf

Guru

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives