Shelf vs IT Glue

Confluence

LiveAgent

Talkdesk

Guru

Passportal

Hudu

Compare Shelf and IT Glue based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media. 

Start with a 30-day free trial, no credit card or contracts needed.

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Approval Process Control

Archiving & Retention

Audio File Management

Audit Trail

Catalog Management

Chatbot

Collaboration Tools

Commenting/Notes

Communication Management

Content Library

Content Management

Content Publishing Options

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Document Automation

Document Capture

Document Classification

Document Generation

Document Management

Document Review

Document Storage

Drag & Drop

Drag & Drop Editor

Email Alerts

Engagement Tracking

Feedback Management

File Conversion

File Recovery

File Sharing

Full Text Search

Generative AI

Knowledge Base Management

Knowledge Management

Live Chat

Machine Learning

Multi-Language

Natural Language Processing

Optical Character Recognition

Performance Metrics

Pre-built Templates

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Rich Text Editor

Search/Filter

Self Service Portal

SEO Management

Single Sign On

SSL Security

Surveys & Feedback

Tagging

Templates

Text Editing

Third-Party Integrations

User Management

Version Control

Video Support

Web Notifications

Website Integration

Widgets

Wiki

Workflow Management

WYSIWYG Editor

Shelf

Web-based

Operations and Training Team Lead

Overall, Shelf has been amazing. When I've had any questions or issues, Rick has been a pleasure to work with.

International Development Consultant

If you're looking for a practical no nonsense tool that manages your informational inputs and integrates them with your your organizational structure and work outputs then look no further.

Local Trainer

Highly recommended platform. I loved the options, customer support, very fast and easy to use, also user friendly.

Training and Development

Overall I have had a great experience with Shelf. The Shelf Team has been so incredibly helpful in the launch and revamps of the platform.

Treasury

This smart program for what is available on it makes everything easy when using it. Really very nice product.

Content manager

It's easy to use, easy to learn, easy to master and has good functionality.

Project Coordinator

The Shelf team also does a great job of constantly making new enhancements to the software so the user experience is always improving.

Even as an Administrator user, I enjoy the capabilities of being able to track the number of interactions other users have with certain content.

Physician

Just like its integrations with other productivity tools such as GSuite, Gmail, Dropbox, Evernote, and others, Shelf integrates with your workflow seamlessly.

I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use.

Quality Assurance Specialist

Enables agents to reference policies and processes quickly to provide optimal customer service and resolution to customer concerns. Searching for a document is easy.

Dropbox, GDrive, OneDrive it's a mess - not anymore.

The product is intuitive to use and very user friendly compared to their competitors.

WFO Supervisor

We tried this and the window would be to small or to big, causing the agents frustration when answering calls.

Co-Founder & COO

Nothing really, I think setting up/picking any DAM tool can be a pain but thats not their issue, its just a big decision since migrating off of one onto another is very hard.

Owner

It integrates well into our existing systems and serves as our main focal point for organization.

Shelf screenshot: Shelf Platform Home Screen: on-demand answers to the questions that block customer and employee success.

Shelf screenshot: Save valuable time with AI-powered pinpoint accurate search

Shelf screenshot: Browse by using over 8 different filters, including; tags, dates, document type, added by and source

Shelf screenshot: Use decision trees to simplify answers to complex questions with easy, step-by-step procedures

Shelf screenshot: Shelf Answer Insights: Automate content maintenance to analyze and improve knowledge without additional manpower

Shelf screenshot: Create an intelligent feedback loop that keeps content accurate and compliant

Shelf screenshot: Shelf<>Genesys Integration: Embed Agent Assist to deliver right answers everywhere

Shelf screenshot: Shelf<>Salesforce Integration

Shelf screenshot: Connect Shelf to any IVR tree to display the most relevant knowledge articles to agents upon call transfer

Shelf screenshot: Shelf<>Kustomer Integration

Shelf screenshot: Shelf supports over 100 languages, all languages are indexed with pinpoint search included

Large Enterprises

Mid Size Business

Public Administrations

Small Business

Hudu is a customer-focused IT Documentation software that technician's love. No contracts, in-house support, and a rapid release cycle.

Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

N-able Passportal + Documentation Manager is a cloud-based password protection solution designed for managed service providers (MSPs), which offers password change automation, credential injection, auditing, reporting, and privileged client documentation capabilities

IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more.

Active Directory Integration

Asset Lifecycle Management

Asset Tracking

Audit Management

Backup and Recovery

Change Tracking

Checklists

Compliance Management

Compliance Tracking

Configurable Workflow

Configuration Management

Contract/License Management

Credential Management

Customizable Forms

Dashboard Creation

Documentation Management

Encrypted Password Storage

Event Logs

File Management

For the IT sector

Forms Management

Help Desk Management

Inventory Management

Inventory Tracking

Issue Management

IT Asset Management

IT Asset Tracking

IT Reporting

Knowledge Library

License Management

Monitoring

Offline Access

Password Management

Policy Management

Process/Workflow Automation

Real-Time Data

Relationship Mapping

Reminders

Remote Monitoring & Management

Role-Based Permissions

Rules-Based Workflow

Secure Data Storage

Service Level Agreement (SLA) Management

Supplier Management

Support Ticket Management

Support Ticket Tracking

Task Management

IT Glue

Android

iPad

iPhone

Service Delivery Manager

This is a fantastic tool that levels up MSPs and enterprise helpdesks. I love the Flexible Assets and ready access to site info.

IT Service Delivery Manager

Ease of use and access coupled with a great price point when bundling this with BMS and VSA makes this an easy win for all MSP's ranging in size from small to large.

IT Service Desk Analyst II

My experienced for almost 2 years now is amazing, I really like it and like what I said it is easy to use.

Service Manager

Great solution to keep track of every bit of information about a client. Everything has a place and provides a password generator to help make it easy to secure logins and passwords.

The flexible assets and related items have benefitted the company I work for throughout the years. The many integration options are great, too.

Network Operations Engineer

I like how easy it is to switch between clients, and the IT Glue Academy was very helpfull. The tutorials made our transition from SharePoint really nice and smooth.

Founder, Chief Strategist & vCIO - I help law firms with IT

My techs no longer have to hunt for information and then worry it is outdated.

Great interface, and is easy to use. A great central internal location for information.

IT Technician

We've been using IT Glue for sometime now and we enjoy the simplicity and multifunctional assets that this brings to our company.

Shelf vs IT Glue Comparison (2026)

Shelf vs IT Glue Comparison (2026)

Shelf

IT Glue

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives