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Smiddle Omnichannel
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Communication management software for contact centers
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Smiddle Omnichannel - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
Smiddle Omnichannel overview
What is Smiddle Omnichannel?
Smiddle Omnichannel gives call centers the ability to use popular instant messengers to interact with customers simply and easily. With the Smiddle Omnichannel solution, you get:
- All channels in one operator interface: calls, chats, video, and file transfers.
- Cost reduction through automation with chatbots and visual IVR menus.
- Maintaining all the contact center rules of routing for non-voice communications Meetings with clients online.
- Unified and complete statistics across all communication channels.
- Identification and verification are performed before customers connect to an agent.
- To increase the speed and quality of responses, it offers a knowledge base tree with a fast context search.
The presence of service commands makes it easier for operators to work and improve interaction with customers. Users can request geolocation, assign a tag to a case record or leave a comment, and block a subscriber. To reduce the number of errors and speed up the onboarding of new operators, you can use service scripts, tips, and customer cards. All of this is available in the working interface of the contact center operator without the need to switch to another application!
Smiddle Omnichannel’s user interface
Smiddle Omnichannel reviews
Overall rating
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/5
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- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend1.00/10
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Smiddle Omnichannel's key features
Most critical features, based on insights from Smiddle Omnichannel users:
All Smiddle Omnichannel features
Features rating:
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Smiddle Omnichannel support options
Typical customers
Platforms supported
Support options
Training options