Lighthouse 360 Reviews

I did appreciate the ability to text message patients quickly and securely. This was very useful. Also, being able to check the schedule remotely from home was helpful.

The software was constantly crashing and wouldn't let me access the pages. I would have to clear my cache every time I used it. Multiple times the account would go out of sync, which would send out appointment reminders to patients who had canceled or rescheduled, leaving them upset and confused. Email campaigns are very limited in UX/UI and need improving.

Like that we are able to text message patients to remind them to schedule appointments for outstanding treatment that is required

Occasionally, the system goes down, and of course that makes contacting patients difficult

The product is easy to use and set up, it saves time, keeps patients on track with their appointments, reduces no-shows and allows us to communicate through text.

There is a competitor that is able to copy health form information that is filled out online right into Dentrix as well as all the other features Lighthouse offers. I feel like this is an attractive feature that may lead people to switch

I like how it automatically sent review request ad how easy it was to create and send campaigns.

You can't access a lot of patient information through the software and I wished they offered phone integration.

It is a great software for confirmations, and recall. It definitely has helped to improve our patient scheduling.

The software does not write back into Dentrix the way that we were told it would. The paperless forms do not auto-populate the information into the family file nor does the form generate into the patient's doc center. They are not able to "mask" the number used to confirm as the office number if it is a voIP line, which was also disappointing.

Reduces phone calls greatly! Also like that patients are reminded at the right times and through all avenues before we are asked to intervene. Completely eliminates the need for recall cards, which is a huge time saver as well!

Forms are not customizable, but they are very detailed and you are able to remove what you don't need.

I like all of the features of Lighthouse 360. It is very user friendly. It works well with our dental software. It allows more time for the front office to work on other things. It allows us to be more productive as a whole.

I have honestly not come across anything about this software that I do not like. It is very user friendly which is very important!

Easy to use, user-friendly patient communication platform.

Would like it better if it had more features, such as a patient-review platform and paperless forms for patients, included for the price.

Two-way texting is absolutely a plus! When trying to fill our schedule, we don't even have to pick up the phone!

Sometimes it doesn't sync in the time frame they say it does. It's supposed to sync every 10 minutes but I've implemented changes that haven't shown up until an hour later before.

The features that our office likes most about Lighthouse is the ability to send out last minute appointment availability when there is a cancellation in our schedule. We found a lot of people have difficulty scheduling too far in advanced due to their personal schedules so almost every time we send out a last minute appointment message, the appointment is filled. We also like that it lists out the responsibilities and tasks that need to be completed by both the front desk and the dentist for every day.

The feature that our office liked the least about Lighthouse was that it did not integrate directly with our dental practice management software so we have to send some messages to patients manually and that when we delete a patient from our practice management software, Lighthouse would continue sending messages to the patient until we inactivated the patient.

Lighthouse 360 has made it easy to communicate back and forth with patients via their appointments, new insurance information, updating address, etc. It is convenient because the whole team (both front desk and clinical) can use the system by confirming appointments and communicating back and forth.

Although very convenient to use, there are still errors in regards to whether an appointment has been properly confirmed or not. (sometimes it says confirmed and it has not been). The monthly fee is a little more expensive than I would like to see but there are many resources involved in the service.

Auto recall, appointment reminders, last minute appointment fills - works with macpractice dental software

Ability to fully customize automated messages is limited Some functions not working with my management software

Texting capability to individual patients

mail blast software is too cumbersome and does not have features to cancel an blast when it is not working. Customer service once I reported the problem was dismal, rude and uncaring.

confirming appointments only, a lot of problems with sending Emails to the patients, NO COMMUNICATION with patients thru Emails (there Sever can not handle sending a lot of emails)

very poor customer service, long hold time when you call for questions, for last 2 month they have had a problem sending Emails to patients, and they have not fixed the issue as of now. DO NOT RECOMMEND THEM

Able to remind patients of their appointments and send reviews Had templates related to dental that we could send patients to keep them in the loop of marketing and promotions.

Patients were not able to schedule online. Software lacked features necessary in our practice.

Consistency. Having no feature releases made the ease of training new employees effortless (literally)!

We began using this software many many years ago. Since then, not a single feature update has been made. Very disappointing for the huge price tag.

The program was so easy to use and manage. So many of our patients raved about the text messaging communication and the reminders. We could group patients and send a specific text or e-mail to them. Lighthouse provided a list of patients who were overdue for their routine cleanings and would also send them reminders. It was such a time savor and "patient pleaser".

Honestly can not even think of one complaint.

Easy to use and anytime I have a questions they are always quick to help get it resolved.

I wish I could have my patients sign a consent to stay opted in to text messages. The whole purpose we pay for this service is to be able to use it to connect with patients and giving patients in 2019 the option to opt out is annoying when I cannot contact them.

So easy to implement into our practice. Very easy to navigate... makes our jobs so much easier so we can focus on other tasks

Can be slow or glitchy at times. In the last 2 years, have had the software go down about 5 times.

Ease of text messages to patients, our practice has seen a higher rate of confirmations and response with texting, and with LH it makes it very easy

It can be very laggy, and it will have glitches where it won't send out confirmation messages, but they don't tell you, they just let it ride. That's annoying.

I love that i do not have to confirm appointments anymore. The software is so simple and user friendly. My staff loves it! I love the communication tool also. I can text my patients right threw the software.

There is nothing that i would change about this software.

Love so many things about this software! It is easy to use and it makes life easier for everyone. My favorite feature is the one that allows us to send out a mass text when we have an opening in our schedule. It's such a quick and easy way to fill openings!

I wish we could do a little bit more with reviews. Would love to be able to post to places like Yelp. At this point I haven't figured out a way to do that though.

Easily set up text and email reminders for your patients, so that they know when their next appointment is coming. Lighthouse integrates with the practice management software to let you know a patient has confirmed their appointment.

Lighthouse has gone a little bit downhill over the past couple of years. Support isn't what it once was. Sometimes, patients will get reminders for the incorrect appointment time! Once you do get support onboard, they do a good job. It just takes a while sometimes to get in touch. See alternatives before jumping onto Lighthouse.

Love how easy it is to customize their services to meet the needs of my dental offices, like having LH360 email the office on the day the patient is due, if they are not scheduled, so our office a personally call them. Patients really feel cared for and appreciated! They are impressed that we are not letting them slip through the cracks!

No cons were added to this review

They are always updating the software and the new options for sending messages for cancellations is just amazing. The reviews keep bringing in new patients.

No cons were added to this review