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Call Center
Mid size business

Call Center Software - Page 14

Last updated: April 2026

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Operata

(0)

Real-time performance monitoring for cloud contact centers

Designed for IT operations, contact center operations, and contact center agents, Operata is a customer experience platform that works with Amazon Connect, Genesys Cloud CX, NICE CXone, Salesforce Service Cloud Voice, ServiceNow Voice, Zendesk Voice, and many more. Users can ingest third-party data and insights into any system, enhancing the CX and improving key metrics from call abandonment to sentiment and service availability.

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Cloud Call Center Solution

(0)

Cloud-Based Call Center Excellence by Office24by7

Office24by7 Call Center transforms customer engagement intelligent routing, multichannel interaction, call recording, real-time analytics, and seamless CRM integration, delivering reliable, automated operations and superior service for any business size.

Read more about Cloud Call Center Solution

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mySQM Customer Service QA

(0)

FCR Insights Software

Our customer experience management (CEM) software is specifically built for call centers and designed to measure, track, benchmark, and improve FCR, Csat, NPS, quality assurance, customer service and employee experience.

Read more about mySQM Customer Service QA

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Gridbees

(0)

The 100% customizable, API-first headless ecommerce platform

Because Gridbees is much more than a software solution, entrust us with your most complex e-commerce projects for a tailor-made solution !

Read more about Gridbees

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NovelVox Unified Agent Desktop

(0)

Integrated Contact Center Desktop for Specific Business Need

NovelVox Agent Accelerator readily integrates with Genesys, Cisco, Avaya, Five9, Dialpad, Webex, Zoom, Nice, and Amazon Connect contact centers.

Read more about NovelVox Unified Agent Desktop

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Vaani

(0)

Customized Solutions Providing Seamless Customer Experience

SaaS solution VAANI is an advanced omnichannel solution to simplify the contact center solution that delivers a seamless customer experience. It provides all integrations of popular CRMs and ERPs that helps to provide exceptional CX and improved sales engagement.

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Axialys

(0)

AI-powered cloud telephony for contact centers

Axialys offers cloud telephony and artificial intelligence solutions designed for contact centers and customer service teams. The platform includes VoIP telephony, call center management software with real-time supervision and reporting, and AI-powered features such as Voice Pilot for call automation, Voice Assistant chatbot for agent support, and Voice Monitoring for automatic transcription and sentiment analysis. The solution integrates with CRM platforms through CTI connectors and APIs.

Read more about Axialys

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etrack1

(0)

For customer centres with passionate customer service manage

etrack1 owns the entire value chain from technology to implementation, hosting and support.

This means that our customers have one point of contact. If something doesn't work or if there’s a need for support or consultancy, there will always only be one sole responsible for everything.

Read more about etrack1

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TCdial

(0)

All-in-one AI solution for modern contact centers

AI-enabled predictive dialer tool that optimizes call center operations and agent productivity for inbound and outbound communications.

Read more about TCdial

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Discoveriez

(0)

Japanese digital transformation platform

Discoveriez is a Japanese DX (Digital Transformation) support service that visualizes and streamlines customer-facing operations, and utilizes information collected from customers to improve products and operational flows, manage risks and optimize processes.

Read more about Discoveriez

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Fastcall

(0)

Salesforce CTI: Native Phone Dialer + SMS

FOR SALESFORCE TEAMS: Fastcall CTI is a native app built for and dedicated to Salesforce. Powered by Twilio, Fastcall increases productivity & improves customer service with advanced features such as Call Routing, IVR, Call Recording, Omni-Channel, SMS & MMS. High-Velocity Sales and Call Insights.

Read more about Fastcall

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CINNOX

(0)

Humanising connections for better business

CINNOX is a total experience platform to elevate customer and staff experiences with innovative omnichannel engagement and actionable insights.

Read more about CINNOX

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TrackMyLeads

(0)

Web-based lead management solution for SMBs

Track My Leads is an online call tracking & intake management solution for call centers to track leads, manage appointments, measure conversion analytics & more

Read more about TrackMyLeads

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Wiserep

(0)

Enterprise AI call center automation

Wiserep is call center software that enables multilingual conversations with analytics and integration capabilities.

Read more about Wiserep

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Antelope Systems

(0)

Customer relationship management (CRM) solution for brokers

Antelope is a customer relationship management (CRM) software that helps brokers maximize the company's potential.

Read more about Antelope Systems

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iCallify

(0)

Boost Productivity with Intelligent Call Center Software

iCallify is an AI-powered omnichannel contact center software designed to manage inbound, outbound, and blended campaigns efficiently. It includes advanced dialers, IVR, WhatsApp Business Calling, real-time monitoring, and analytics to improve agent productivity and customer experience.

Read more about iCallify

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Akio.CX

(0)

Multi-channel customer relations management platform

Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams.

Read more about Akio.CX

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3C Plus

(0)

Call center software for managing telephony operations

3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

Read more about 3C Plus

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