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Contact Center Quality Assurance
Call monitoring

Top Rated Contact Center Quality Assurance Software with Call Monitoring - Page 2

Last updated: April 2026

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Call Monitoring

Queue Management

Contact Management

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44 software options

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Sponsored

CloudTalk

4.4

(268)

5

182

4

55

3

8

2

8

1

15

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based call center software for sales and support teams

CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.

Read more about CloudTalk

Users also considered

Genesys Cloud CX

4.3

(262)

5

135

4

95

3

22

2

5

1

5

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-enabled experience orchestration platform

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Read more about Genesys Cloud CX

Users also considered

Observe.AI

4.3

(3)

5

1

4

2

3

0

2

0

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The Conversation Intelligence Platform for Contact Centers

Auto QA objectively evaluates 100% of customer interactions with automated recommendations backed by evidence to increase revenue, improve the customer experience, and eliminate compliance risks for contact centers.

Say goodbye to spot-checking interactions, and say hello to instantaneous insights.

Read more about Observe.AI

Users also considered

Balto

4.3

(11)

5

6

4

2

3

3

2

0

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-Powered Contact Center at Your Fingertips

Balto is a call center software solution that integrates with existing web-based telephony systems, using artificial intelligence to monitor calls and interpret phone conversations in order to provide sales or service reps with prompts for the best things to say at high impact points during the call

Read more about Balto

Users also considered

Five9

4.2

(481)

5

231

4

166

3

58

2

16

1

10

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud contact and call center software

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

Read more about Five9

Users also considered

NiCE CXone

4.2

(581)

5

272

4

206

3

70

2

19

1

14

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based contact center software

Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.

Read more about NiCE CXone

Users also considered

JustCall

4.1

(224)

5

109

4

70

3

20

2

12

1

13

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-Powered Customer Communication for Sales & Support Teams

Quality assurance with real-time coaching, automated scoring, compliance tracking, and seamless integration to boost agent performance.

Read more about JustCall

Users also considered

Intalk.io

4.1

(13)

5

5

4

5

3

2

2

1

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Break All Communication Barriers with intalk.io

Modern Cloud Contact Center with multichannel capabilities with Inbound, Outbound, IVR, and Chat modes

Read more about Intalk.io

Users also considered

QEval

4.0

(20)

5

8

4

7

3

3

2

1

1

1

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Quality matters

Etech QEval is a centralized solution ensuring that customers are treated with equal importance and the contact center has consistent and high CSAT.

Read more about QEval

Users also considered

inconnect

3.9

(19)

5

4

4

11

3

3

2

1

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Make Contact. Do Business.

inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.

Read more about inconnect

Users also considered

Verint Automated Quality Management

3.7

(19)

5

2

4

13

3

2

2

1

1

1

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Automated quality management software

Verint® Automated Quality Management™ enables contact centers to autoscore up to 100% of voice and text-based interactions, offering greater insight, objectivity, and consistency than traditional quality programs where only 1-3% of calls are reviewed.

Read more about Verint Automated Quality Management

Users also considered

Score AI

(0)

AI quality assurance and training platform for CX teams

Score AI is a solution that automates service interaction evaluation and provides personalized coaching to improve customer experience.

Read more about Score AI

Users also considered

OnScript

(0)

AI-driven QA, coaching, vocalytics, and compliance.

Our AI-native QA platform automates 100% of your call scoring. Use our API to integrate deep vocalytics & sentiment insights into your coaching workflows. Ensure objective, consistent quality management that goes beyond simple scorecards.

Read more about OnScript

Users also considered

Echo AI

(0)

Generative AI based conversation intelligence platform

Echo AI is a conversation intelligence platform that helps businesses transform customer conversations into insights. Features include AI models, call reviewing and scoring, sentiment analysis, and more.

Read more about Echo AI

Users also considered

Prodigal

(0)

Turn Consumer Finance conversations into outcomes.

Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes.

Read more about Prodigal

Users also considered

3C Plus

(0)

Call center software for managing telephony operations

3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

Read more about 3C Plus

Users also considered

Expertflow Contact Center

(0)

Banks, Mobile Operators, Utilities, Healthcare, Airlines

Expertflow Contact Center integrates voice, chat, video, web & social media channels with market-leading AI and CRM solutions to automate and enhance customer experience. We equip agents with knowledgebase and CRM integrated bots and tools thus considerably reducing call handling time.

Read more about Expertflow Contact Center

Users also considered

Audire.ai

(0)

Quality Assure 100% of Customer Engagements

Audire.ai automates quality assurance checks on 100% of your customer engagements (Calls, tickets, emails) and actions any issues quickly; helping your team to deliver a higher standard of customer service and compliance.

Read more about Audire.ai

Users also considered

Hammer Cloud Platform

(0)

Automated self-service testing platform

Hammer Cloud Platform is a fully automated self-service testing platform for voice applications and contact center systems. It helps teams quickly
detect and measure performance issues by automating QA, regression, load, and ongoing active testing efforts across the entire development lifecycle.

Read more about Hammer Cloud Platform

Users also considered

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