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CloudTalk
5
182
4
55
3
8
2
8
1
15
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based call center software for sales and support teams
Table of Contents
CloudTalk - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
CloudTalk overview
Based on 268 verified user reviews
What is CloudTalk?
Reviews for CloudTalk come from a wide variety of industries, including marketing and advertising (11% of reviewers), information technology and services (11%), and computer software (9%). The most frequent use case for CloudTalk cited by reviewers is call center operations (48% of reviewers).
What do users say about CloudTalk pricing?
Most reviewers indicate that CloudTalk delivers good value for money, citing affordable pricing and essential features in lower-tier plans. However, some reviewers feel certain features require costly upgrades and report occasional billing transparency issues.
Starting price
per month
Pros & Cons
Call Management
Team Productivity
Integrations
Customer Support
Call Connection
Pricing
CloudTalk’s user interface
CloudTalk pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.3
Ease of use
4.5
Customer support
4.3
Reviews sentiment
What do users say about CloudTalk?
Reviews for CloudTalk come from a wide variety of industries, including marketing and advertising (11% of reviewers), information technology and services (11%), and computer software (9%). The most frequent use case for CloudTalk cited by reviewers is call center operations (48% of reviewers).
Select to learn more
Who uses CloudTalk?
Based on 268 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
CloudTalk's key features
Most critical features, based on insights from CloudTalk users:
All CloudTalk features
Features rating:
CloudTalk alternatives
CloudTalk
Starting from
19
/user
Per month
Ringover
Starting from
29
/user
Per month
800.com
Starting from
23
Per month
Nextiva
Starting from
25
/user
Per month
CloudTalk pricing
Pricing plans
Pricing details:
Custom
No pricing info
Features included:
- (140+ Countries)
- Advanced Analytics With Unlimited History
- Automated Call Distribution
- Call Monitoring (Call Barging
- Call Whispering)
- Click to Call
- Custom Onboarding
- Custom Reporting
- Developer Support
- Enterprise-Level Security
- (Flat Rates)
- Integration
- Integrations to Other Systems
- International Numbers
- Mobile App
- Open API
- Power Dialer
- Predictive Dialer
- Real-Time Client Dashboard
- Salesforce
- Single Sign-On (SSO)
- Skill-Based Routing
- SLA
- Smart Dialer
- Smart Queueing
- SMS / Text Messages
- Speech to Text
- SQL Exporter
- Unlimited Call Queuing
- Unlimited Concurrent Calls
- Unlimited Inbound & Intracompany Calls
- Unlimited Outbound Calls
- Wallboards
- Workflow Automation
User opinions about CloudTalk price and value
Value for money rating:
Of 48 reviews that provide robust commentary on CloudTalk's price and value, mention it in a positive light.
Most reviewers indicate that CloudTalk offers good value for money, highlighting its affordable pricing compared to competitors and the inclusion of essential features in lower-tier plans. They appreciate the flexibility of monthly payments without annual commitments and find it cost-effective for startups and nonprofits. Some users say the per-agent pricing is reasonable and the platform is easy to set up. However, some reviewers feel that certain features are locked behind higher-priced plans, report difficulties with upgrading or billing transparency, and mention that pricing can be costly for small businesses or misleading in some cases.
, and
CloudTalk integrations (27)
Integrations rated by users
We looked at 268 user reviews to identify which products are mentioned as CloudTalk integrations and how users feel about them.
Integration rating: 5.0 (8)
“L'intégration HubSpot est vitale pour automatiser le flux de données. Elle synchronise instantanément les leads qualifiés et les scores d'intention, évitant la saisie manuelle et les doublons CRM.”
Hervé G.
CEO
Integration rating: 5.0 (4)
“Phone calls wouldn't sync to deal only the contact which created issues in our system.”
Brian M.
Founder
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“Zoho CRM connects reliably so new or updated records can trigger tasks and emails, which is useful when experimenting with simple CRM workflows”
Kartikeya G.
Property Manager
CloudTalk customer support
What do users say about CloudTalk customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of CloudTalk customer support.
Widely noted by reviewers, CloudTalk's customer support is fast, responsive, and consistently helpful when resolving issues.
A number of users highlight that support is available through setup, troubleshooting, and even complex tasks like number porting.
Frequently reported by users, the support team is approachable, solution-oriented, and provides assistance even for minor concerns.
A small group of reviewers mention slow response times or limited availability, especially without priority support.
Support options
Training options
To see what individual users say about CloudTalk's customer support, check out the review snippets below.
“Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days.”
Adam R.
CEO
“I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue.”
Debora B.
director
“Technology companies are using their reach into a worldwide customer base to enable their growth then applying less than stellar customer support.”
Anthony A.
General Manager
CloudTalk FAQs
CloudTalk is a smart, user-centered phone system offering more than 70 advanced calling features. Our VoIP suite is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with a 14-Day trial, absolutely FREE. Accessible over browser and desktop apps, CloudTalk enables sales and call center teams to make and receive calls anywhere, on any device, with international numbers from more than 140 countries around the world. Some of the main CloudTalk features are: Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click-to-Call, Call statistics, Real-time dashboard, Conference call and many others. CloudTalk integrates with popular CRM, Helpdesk and eCommerce solutions (including Zendesk, Freshdesk, Salesforce, Pipedrive, Hubspot, Intercom, HelpScout, Live Agent, Zoho CRM, and Magento) with predefined one-click integrations, and can be connected to any other tool via an open API. Teams always have access to up-to-date information across all platforms. Agents can see all the customer details before they pick up the phone, which allows them to make calls more personalized and efficient.
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