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IVR
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IVR Software

Last updated: April 2026

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Real-Time Analytics

Call Recording

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Queue Management

Real-Time Monitoring

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Zendesk Suite

4.4

(4K)

2.2K

1.3K

319

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI powered customer service across all channels

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Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud based support platform gives them full context on customer history to help resolve the most complex and urgent issues faster.

Boost.AI

4.8

(23)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based conversational AI platform for enterprise

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Boost.ai helps businesses in banking, insurance, and other industries create, launch, and manage automated chatbots to handle customer queries. Using self-learning AI, it lets organizations use information from existing websites or chat logs to create advanced virtual agents in a matter of hours.

Cognigy.AI

4.8

(22)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Enterprise Conversational AI Platform

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Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

XCALLY

4.8

(130)

108

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Omnichannel contact center management

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The IVR drag&drop designer allows you to create several IVR projects, from complex to simple, for example to route calls to proper departments or to provide 24/7 self service applications.

Bright Pattern

4.8

(104)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud Contact Center Software with Embedded AI

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Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service.

Verloop

4.7

(10)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Conversational AI Platform for Automated Customer Support

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Verloop.io is a Conversational AI platform that automates customer support, using ML, ASR, and NLP to power AI-driven self-service, real-time agent assistance, and automated quality insights. Supporting 80+ languages across various channels, Verloop.io enables brands to achieve 90%+ query deflection

LiveAgent

4.7

(1.7K)

1.2K

452

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Multichannel Help Desk Solution with Powerful AI Features

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Your full-stack Call Center software awaits. LiveAgent is a web-based Help Desk / Call Center / IVR solution which enables the management of support tickets from multiple channels, customer calls, live chat, and social media.

Start with a 1 month free trial, no credit card needed, no contracts.

CTM

4.6

(157)

116

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Conversation analytics for marketing attribution

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CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.

Infobip

4.6

(14)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Omni-channel customer communication and engagement

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Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more.

Call Center Studio

4.5

(47)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Pay-as-you-go • Scalable • AI Powered • Better CX

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Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.

Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio.

Toky

4.2

(106)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Virtual phone system for business sales and customer support

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Toky is a cloud phone system that helps you to improve customers and team communications. Start your business call center with virtual phone numbers, SMS, IVR, CRM integrations and more

Bitrix24

4.2

(987)

456

352

120

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

All in one business management workspace

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Bitrix24 #1 FREE business phone system and CRM in one. Inbound and outbound calls, IVR, telemarketing, robocalling, voice mail, call recording, call routing, domestic and international phone number rental. Used by over 12 million businesses worldwide!

Snapforce

4.1

(24)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

CRM, call center and telephony software

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Snapforce combines CRM, call center and telephony to offer a complete CRM with an integrated phone system, ACD, IVR and call center reports.

Vozy

4.0

(7)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Voice AI platform for enterprises

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Vozy transforms the way companies interact with customers through voice assistants and conversational AI.

Onlim

(0)

Conversational AI and live chat platform

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Onlim is a conversational AI and live chat tool that helps businesses streamline processes related to intent management, automatic reasoning, knowledge generation, and more. It comes with predefined conversational templates for specific sectors such as tourism, energy suppliers, retailers, and more.

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Survey

Call Center

Speech Recognition

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