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Infobip
5
9
4
5
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omni-channel customer communication and engagement
Table of Contents
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Infobip - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: April 2026
Infobip overview
What is Infobip?
Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more.
With Infobip, SMS messages can be viewed on any device by automatically setting the required coding to ensure compatibility and readability on any device, regardless of message length. Using intelligent routing, Infobip explores multiple route parameters in real-time to find the shortest path for each SMS. The global compliance engine enables users to send messages to customers in any country, ensuring any in-country regulations are met.
Infobip provides Voice over Internet Protocol (VoIP) for any communications app, enabling users to reach more customers using different messaging platforms. The text-to-speech function allows users to convert text to phone calls while pre-recorded voice files enable voice messages to be sent with different accents, providing a more personalized experience to customers. Infobip offers a number masking option to ensure the privacy and security of customer phone numbers.
Mobile app messaging enables Infobip users to send personalized and contextual media messages in various platforms including Whatsapp, Viber, Facebook, and Telegram. The platform tracks user statuses in real-time and displays message delivery and read statuses. Using artificial intelligence (AI) and chatbots, the platform understands responses to communications and triggers automatic follow-up action if necessary.
Infobip’s user interface
Infobip reviews
Overall rating
4.6
/5
14
Positive reviews
79
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.79/10
5
4
3
2
1
9
5
0
0
0
Who uses Infobip?
Based on 14 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Infobip's key features
Most critical features, based on insights from Infobip users:
All Infobip features
Features rating:
Infobip alternatives
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Infobip pricing
Value for money rating:
Starting from
0.01
User opinions about Infobip price and value
Value for money rating:
Infobip integrations (18)
Integrations rated by users
We looked at 14 user reviews to identify which products are mentioned as Infobip integrations and how users feel about them.
Integration rating: 4.0 (1)
Infobip support options
Typical customers
Platforms supported
Support options
Training options
