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XCALLY
5
108
4
20
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omnichannel contact center management
Table of Contents
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XCALLY - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
XCALLY overview
What is XCALLY?
XCALLY is a complete software solution for inbound / outbound / blended or omnichannel call centers. Users can handle interactions with customers via phone, web chat, email, SMS, fax and social media through standard APIs, as well as manage customer information and keep track of their interactions across multiple channels. Agents can login to their queues, manage multiple statuses, and perform various tasks according to their skills.
XCALLY helps contact centers to maximize agents' talk time using preview, progressive or predictive dialing, with automations and triggers that help automate tasks according to previously defined timing and actions. Users can analyze data and performances through XCALLY's ready-to-use reports or build custom reports tailored to specific business goals. Organizations can also design IVR projects such as auto-attendant, customer satisfaction surveys, call back, and more, using the drag & drop web GUI.
XCALLY’s user interface
XCALLY pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.7
Ease of use
4.8
Customer support
4.8
Reviews sentiment
What do users say about XCALLY?
I am the administrator, and I've found that it's easy to configure the IVR, the agents' parameters, generate queries and reports, find historical calls, manage integrations with CRMs and VOIP services, keep the system up-to-date, work with the XCALLY phone bar, and more.
Select to learn more
Who uses XCALLY?
Based on 130 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
XCALLY's key features
Most critical features, based on insights from XCALLY users:
All XCALLY features
Features rating:
XCALLY alternatives
XCALLY
Starting from
29
Per month
Ringover
Starting from
29
/user
Per month
Convoso
Starting from
90
/user
Per month
DialedIn CCaaS
Starting from
25
/user
Per month
XCALLY pricing
Value for money rating:
Starting from
29
Per month
User opinions about XCALLY price and value
Value for money rating:
To see what individual users think of XCALLY's price and value, check out the review snippets below.
Yehoshua K.
System Administrator
Lillian W.
SE
XCALLY integrations (26)
Integrations rated by users
We looked at 130 user reviews to identify which products are mentioned as XCALLY integrations and how users feel about them.
Integration rating: 4.3 (9)
“Por su integración de Inteligencia Artificial Generativa”
Oscar A.
Head of Sales Engineering
Integration rating: 4.0 (8)
Integration rating: 4.8 (7)
Integration rating: 4.8 (5)
“Control room management of panic alarms”
Marizel J.
General Manager
Integration rating: 5.0 (5)
“To generate the charts bases on the collected metrics.”
Abishek S.
Database Administrator
Integration rating: 4.6 (5)
XCALLY customer support
What do users say about XCALLY customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of XCALLY customer support.
Widely noted by reviewers, XCALLY support is responsive, professional, and provides fast, effective assistance across multiple channels.
A small group of reviewers mention slower response times or limited availability, especially without priority support or in certain time zones.
Support options
Training options
To see what individual users say about XCALLY's customer support, check out the review snippets below.
“The ease and speed of implementation, the professionalism of the people, the very high level of daily support, the presence on a global scale!”
arcangelo c.
Dirigente General Manager
“Very easy to use and stable with great support.”
Numan K.
Senior Cloud Architect
