Amivu - 2026 Pricing, Features, Reviews & Alternatives

Amivu is a cloud-based team customer service platform that consolidates WhatsApp (via Meta official API or number pairing) and website chat into a single unified workspace. Designed for small to mid-sized businesses operating customer service teams, it organizes conversations, queues, agents, and teams under one operational flow, with configurable response-time goals at the organization, queue, or team level. Conversation assignment supports five distribution strategies: round-robin, by load, by wait time, by pickup, or manual, with transfers available between agents, queues, and teams. A real-time operations dashboard surfaces open conversations, waiting and unassigned counts, agent and queue load, volume by channel, and response-time goal tracking without manual reporting.

Amivu includes an automation builder that constructs trigger-condition-action flows reacting to new conversations or incoming messages, with filters for time of day, channel, status, assignee, and label. This routes exceptions to the team while handling repetitive tasks automatically. A built-in AI assistant, Ami, is embedded directly in the conversation view and serves two distinct roles: for agents, it summarizes conversations, drafts channel-appropriate reply suggestions, answers questions from conversation history and contact data, and consults the organization's own isolated knowledge base; for managers, it responds to natural-language questions about live operational indicators such as longest-waiting customer, queue status, and agent load, using system-calculated data. Ami can propose actions including status changes, assignments, labels, and internal notes, but executes nothing without explicit team confirmation. Automated AI replies are opt-in and disabled by default, and each AI capability, including classification, risk scoring, learning, and auto-reply, is individually configurable.

Integrations are available via a public API with fine-grained permission scopes, signed webhooks, and verified connectors for Slack, Notion, Google Calendar, HubSpot, Pipedrive, and Shopify. Security controls include role-based access control, per-organization data isolation, a full audit trail for conversation changes and administrative actions, duplicate message detection, HTTPS/TLS communication, encrypted integration secrets, and session data stored only as a hash. Amivu is priced for teams starting at three seats and targets customer service operations in Brazil.