Answr - 2026 Pricing, Features, Reviews & Alternatives

Answr is a cloud-based AI agent that operates natively within WhatsApp Business, designed for small and medium-sized businesses that handle high volumes of repetitive customer inquiries without a dedicated support team. The agent generates replies drawn exclusively from the business's own knowledge base, covering routine questions across product catalogs, pricing, policies, and order information. Setup and ongoing management require no technical knowledge and are conducted entirely within WhatsApp.

Knowledge ingestion supports multiple source types: websites, PDFs, price lists, product catalogs, policies, CRM or order tool data, and past chat exports. Owners update the knowledge base by sending plain-language messages directly in WhatsApp. A pre-launch simulation validates responses before the agent goes live. When confidence is insufficient, the agent escalates to the owner with a private summary and a suggested reply; confirmed answers are added to the knowledge base for future use. The agent maintains short-term conversation memory for multi-turn exchanges and detects negative customer sentiment, escalating those threads to the owner automatically.

Owner controls include tone configuration, reply timing, restricted topics, the ability to pause auto-replies at any time, exclusion of specific phone numbers from automated handling, and automatic 24-hour silencing when the owner replies directly in a thread. Customer data is not used to train general-purpose AI models, and the agent escalates rather than fabricating answers when knowledge is insufficient. Answr targets business owners managing customer communications themselves across any industry that relies on WhatsApp Business as a primary channel.