askporter Housing and askporter Operations - 2026 Pricing, Features, Reviews & Alternatives

This cloud-based, AI-powered assistant platform is built for social housing providers, combining resident-facing and staff-facing automation into a single solution. The platform handles inbound resident communications across multiple channels, triaging repairs, processing requests, and escalating complex cases to human agents where needed. Configurable workflows support compliance tracking, void management, and rent arrears processes, reducing manual workload across housing operations teams.

The platform integrates with leading housing management systems, enabling real-time data exchange without disrupting existing infrastructure. Deployment is fully cloud-based, requiring no on-premise hardware, and the system is designed to scale across organisations of varying size, from small registered providers to large local authority housing departments. Role-based access controls and audit logging support governance and regulatory requirements common in the UK social housing sector.

By automating high-volume, repetitive interactions, the platform frees frontline staff to focus on complex casework and resident support. Reporting dashboards provide visibility into contact volumes, resolution rates, and workflow performance, giving operations managers the data needed to identify bottlenecks and demonstrate service improvement over time.