Survox by Enghouse Insights - 2026 Pricing, Features, Reviews & Alternatives

by Enghouse Insights is a cloud-based, enterprise-class survey and data collection platform serving market research agencies, political polling organizations, CATI call centers, and insights professionals across industries including healthcare, financial services, retail, insurance, legal services, government, and education. The platform supports multi-mode data collection across agent-assisted telephone interviewing (CATI), Interactive Voice Response (IVR), online surveys, and in-person interviews, consolidating all responses into a single unified data file. Browser-based access via a WebRTC dialer eliminates software installation requirements and supports remote interviewer workflows at scale.

The platform provides real-time quota tracking across demographic, geographic, and typological dimensions during active fieldwork, enabling dynamic adjustments that reduce post-collection weighting needs and improve structural validity before fieldwork closes. Automated sample management handles deduplication, Do Not Call compliance, demographic filtering, and custom targeting rules. Inbound and outbound IVR with branching logic and audio branding supports large-scale automated surveys without live interviewers. Built-in analytics tools, including cross-tab analysis, conjoint analysis, and Max-Diff data collection, allow research teams to move from data collection to validated findings without exporting to third-party platforms. Speech-to-text transcription and AI-driven text analytics process open-ended voice responses to surface patterns, sentiments, and key topics, with these capabilities referenced particularly in IVR and political polling contexts.

Additional capabilities include an Elections Campaign Intelligence Platform with multi-channel voter outreach, sentiment tracking, ballot testing, and real-time topline and crosstab reporting; online survey gamification to improve respondent engagement; multi-language survey support across all browser-supported languages; and third-party integrations with CRMs, panel providers, point-of-sale systems, e-commerce platforms, and analytics tools. The platform accommodates both enterprise-level organizations and smaller research teams through flexible DIY self-service or fully managed professional services options covering research design, study setup, data collection, and analysis.