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Carestream Dental
5
20
4
13
3
9
2
6
1
30
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Dental imaging and practice management solution
Table of Contents
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Carestream Dental - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Carestream Dental overview
What is Carestream Dental?
Carestream Dental offers dental imaging and practice management solutions. Their product portfolio includes extraoral imaging systems, such as CBCT3D, panoramic, and cephalometric imaging, as well as intraoral cameras, generators, and imaging plate systems. The company also provides clinical software and imaging software modules for data collection and management. Additionally, Carestream Dental offers support services and training programs to assist dental professionals in utilizing their products.
Carestream Dental aims to enhance workflow efficiency, collaboration among colleagues, and patient communication in dental practices. Their imaging systems, including the RVG 6200 intraoral sensor, CS 8200 3D extraoral imaging system, and CS 7600 digital imaging system, are designed to generate high-quality images. The CS 1500 intraoral camera handles the sharing of images for communication with patients.
Starting price
Alternatives
with better value for money
Pros & Cons
Dental Imaging
Patient Charting
Customer Support
Phone Support
Hardware and Crashes
Carestream Dental review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
2.5
Features
2.9
Ease of use
3.0
Customer support
2.7
Reviews sentiment
What do users say about Carestream Dental?
Reviewers indicate Carestream Dental offers user-friendly software with intuitive navigation and efficient imaging tools, making daily dental tasks and patient management straightforward for many. They appreciate the quality of dental images and the integration of imaging with practice management, which helps with diagnosis and treatment planning. Some feel the software is easy to learn and customize for office needs.
They report frequent technical issues, bugs, and software freezes, especially after updates, which disrupt workflow. They express frustration with long customer support wait times, inconsistent service, and communication problems, noting that resolving issues often takes too long or remains unresolved.
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Who uses Carestream Dental?
Based on 78 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Carestream Dental's key features
Most critical features, based on insights from Carestream Dental users:
All Carestream Dental features
Features rating:
Carestream Dental alternatives
Carestream Dental
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Carestream Dental pricing
Value for money rating:
Starting from
No pricing info
User opinions about Carestream Dental price and value
Value for money rating:
To see what individual users think of Carestream Dental's price and value, check out the review snippets below.
Alaa A.
CAD CAM Designer
Srinivas R.
Business owner
Carestream Dental integrations (2)
Integrations rated by users
We looked at 78 user reviews to identify which products are mentioned as Carestream Dental integrations and how users feel about them.
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“We could always copy and paste text conversations, but Weave allows text-writeback which has been a gamechanger for saving time.”
“Weave provides our internet phone service.”
Rebecca B.
Administrative Assistant
Carestream Dental customer support
What do users say about Carestream Dental customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Carestream Dental customer support.
A minority of users report responsive and knowledgeable support staff who can remotely resolve issues efficiently.
Widespread user sentiment highlights long wait times, frequent difficulty reaching support, and unresolved issues.
A significant portion of users describe poor communication, unhelpful responses, and frustration with online-only support channels.
Support options
Training options
To see what individual users say about Carestream Dental's customer support, check out the review snippets below.
“You may be luck if you get connected to tech support in Romania”
Srinivas R.
Business owner
“However the company’s attitude and service illustrated in my experiences should be a warning to potential new customers. ”
John L.
dentist
“They are driving all of their customer support questions to either email or Chat. And the Chat is first with a virtual agent. And today, when it got to an agent, I was dropped before I could be helped..Three times. And I'm paying almost $1000 a month. ”
Scott W.
Surgeon
“I purchased about 1 year ago one 8100 CBCT machine and two 2400 handheld x-ray units. When we were doing installation for the 8100 unit, they gave us incomplete information regarding the space needed for the units, and inaccurate information regarding their wiring needs. ”
John L.
dentist
Carestream Dental FAQs
Carestream Dental has the following typical customers:
Small Business, Freelancers
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Q. What level of support does Carestream Dental offer?
Carestream Dental offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat