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Solutionreach
Patient engagement platform for practices of all sizes
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Solutionreach Pricing, Features, Reviews and Alternatives
Solutionreach FAQs
Solutionreach has the following pricing plans:
Starting from: $329.00/month
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of Solutionreach?
Solutionreach has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Solutionreach support?
Solutionreach supports the following languages:
English
Q. Does Solutionreach support mobile devices?
Solutionreach supports the following devices:
Android, iPad, iPhone
Q. Does Solutionreach offer an API?
No, Solutionreach does not have an API available.
Q. What level of support does Solutionreach offer?
Solutionreach offers the following support options:
Chat, Phone Support, Knowledge Base, Email/Help Desk, FAQs/Forum
Solutionreach product overview
What is Solutionreach?
Solutionreach is a patient engagement platform designed for healthcare practices of all sizes, including primary care, multi-unit operations, and specialty practices. With this solution, healthcare teams can access a comprehensive set of capabilities including website management, online scheduling, reputation management, follow-up surveys, patient portal, telehealth, and more.
Typical customers
Platforms supported
Support options
Training options
Not sure about Solutionreach? Compare it with a popular alternative
Starting from
329
Per month
Flat Rate
Starting from
No pricing info
Solutionreach pricing information
Value for money
3.5
/5
231
Starting from
329
Per month
Flat Rate
Pricing options
Value for money contenders
Solutionreach features
Functionality
3.8
/5
231
Total features
93
18 categories
Most valued features by users
Functionality contenders
Solutionreach users reviews
Overall Rating
3.8
/5
231
Positive reviews
71
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.05/10
107
56
21
17
30
Overall rating contenders
Lindsay C.
Medical Practice, 1-10 employees
Used daily for 1-2 years
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Overall experience is a positive one!
Solutionreach has helped grow our office tremendously. We have been able to reach out to people that we haven't seen in years, and remind them that they need an eye appointment. I think the biggest thing that our patients comment on is how they love all of the appointment reminders. We all lead busy lives and a few reminders are always helpful. I feel like our office has had a steady schedule since we've had solutionreach.
The only complaint I have is that we have Solutionreach customer service asking to do a free trial of some of the add on's that they have from time to time. They set it up and tell us that they will contact us when the trial is over to see if we want to add it to our subscription. The first time we did that we didn't receive a call and they automatically put that service on our account. They told us that it couldn't be taken off for a year because it wasn't cancelled in the appropriate time (event though they were going to call us). My advice is to make sure you call and cancel a few days before the trial is up.
Olga K.
Medical Practice, 1-10 employees
Used daily for 2+ years
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The contract has autorenew . Price giong up. I was told that they bill only credit card and use my credit card with amount they wants to take without any notifications.
The same product as other companies. Nothing extra
last year 2022 was a lot of iteraption with service this yaer 2023 better
Karen B.
Hospital & Health Care, 1-10 employees
Used daily for 2+ years
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Everything was going smoothly until COVID. Then the company automatically shut off the system so no messages were going out according to our settings. They didn't even let the providers know they were doing so.
I loved the ability to text pictures...
the customer service is horrible. We cancelled our contract with ample notice and they refuse to give us a refund on an over charge and refused to accept a written cancellation AND renewed our contract automatically. [SENSITIVE CONTENT HIDDEN] are no help
Hi Karen, I'm so sorry to hear you had a poor experience with our support team. I understand that Dave spoke to you last week about allowing you to cancel your contract early. I'll have him follow up to see if we can come to an understanding.
Stuart P.
Medical Practice, 1-10 employees
Used daily for 6-12 months
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Greater contact potential with our patients and ability to send out mass communications to alert of hour changes, important updates or any customized message. We really like that the patients see our office number on the text instead of some randomized number like other companies do.
Easy functionality: its is very easy to setup new users, create groups and send mass messages to our patients. The automated texting reminders and confirmations are awesome and we have not experienced any issues so far. The smart reviews work very well and we have been getting great reviews on our website.
One major issue, and the reason i didn't give 5 stars, is because the system cant identify/detect patient language. Other companies we looked into offered this feature. Our practice is 80% Spanish only speaking, so this has been a major issue for us. We send bi-lingual messages but because of legal restrictions on the amount of characters allowed to be sent, we are limited in the quality of message delivered. If we find another company that offers language detection, we will go with them instead as this causes us many issues. We like solutionreach, but this is a deal breaker for my company.
Jill L.
Medical Practice, 11-50 employees
Used daily for 2+ years
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Using SolutionReach has defiantly freed up some value time for our staff. Not having to phone with reminder calls, or worrying about recall notices a real plus. Knowing that our patients are not going un noticed on their special day.
I love that we have our patient reminders go through this program. I also love being able to send birthday greetings out to our patients. Sometimes that is the only greeting that they receive. I also like the survey that is sent out after an appointment, notifying us if there was a problem or if the patient left happy.
Being in an office where our demographic is the elderly it did take us a while to get our patients "okay" receiving text messages instead of phone calls from our office.
Thanks so much for the review, Jill. It's good to hear how Solutionreach is helping your practice.
Common Solutionreach comparisons
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