catchai - 2026 Pricing, Features, Reviews & Alternatives

Catchai is a patient recovery and clinic workflow platform built for independent healthcare providers. It helps clinics convert missed calls, unanswered enquiries, cancellations and pending follow-ups into confirmed appointments while keeping staff in control.

Catchai connects voice AI, consent-aware WhatsApp communication, scheduling and operational reporting in one dashboard. When a patient calls, the clinic’s configured voice agent can understand the enquiry, collect administrative details, check appointment availability and initiate booking workflows. Caller numbers can be captured from telephony metadata, reducing the need for patients to repeat their contact details.

After appropriate patient consent is recorded, Catchai can send WhatsApp follow-ups for missed enquiries, appointment reminders, available-slot notifications and post-visit feedback. Patients can opt out, and sensitive or urgent cases can be routed for human review. Catchai is designed for administrative assistance and scheduling, not diagnosis or medical advice.

Key capabilities include:

• AI-assisted inbound and outbound clinic calls

• Multilingual patient conversations for Indian markets

• Consent-aware WhatsApp follow-ups

• Google Calendar availability and booking integration

• Appointment reminders and follow-up workflows

• Instant Slot Refill for cancelled appointments

• Patient waitlist management with time-limited offers

• Reputation Engine for post-visit feedback

• Care Network referrals between trusted providers with patient consent

• Missed-enquiry and recovered-booking tracking

• Local-currency ROI and recovery reporting

• Ask Catchai voice and text analytics for operational questions

• Staff escalation and pending-confirmation workflows

• Data export, deletion-request and WhatsApp opt-out support

With Instant Slot Refill, Catchai can identify a future cancelled appointment and offer it to eligible, consented waitlisted patients. The first valid acceptance is processed using database locking to reduce double-booking risk. Google Calendar-connected clinics can confirm supported bookings directly, while clinics using external practice-management systems can retain staff confirmation before finalizing the appointment.

Catchai currently supports Google Calendar for live availability. Clinics using Practo, Eka, HealthPlix or another external scheduling system can use staff-confirmed workflows; selecting an external system does not claim a direct API integration.

Security controls include authenticated clinic access, tenant-level data isolation, Supabase Row Level Security, protected webhook processing, rate limiting, payment verification and audit-oriented event handling. Catchai does not claim to replace clinical judgment or a clinic’s medical record system.

Catchai is designed for independent clinics, dental practices, diagnostic centres, physiotherapy clinics, dermatology clinics and other outpatient healthcare providers that want to recover more patient demand without adding repetitive front-desk work.