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Vital Interaction Logo

Patient engagement platform for the healthcare industry

Last updated: July 2024

Vital Interaction Pricing, Features, Reviews and Alternatives

Vital Interaction product overview

What is Vital Interaction?

Vital Interaction is designed to help businesses in the healthcare industry manage patient data, business intelligence, and workflow automation. It enables professionals to enhance patient satisfaction, run drip and reactivation campaigns based on current procedural terminology (CPT) and international classification of diseases (ICD) codes, and handle appointments.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum
Knowledge Base

Training options

Documentation
Videos
Webinars
Live Online

Vital Interaction pricing information

Value for money

4.6

/5

30

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Vital Interaction features

Functionality

4.7

/5

30

Total features

55

3 categories

Most valued features by users

Activity Dashboard
Third-Party Integrations
API
Alerts/Notifications
Data Import/Export
Reporting & Statistics
Customizable Branding
Customizable Templates

Vital Interaction users reviews

Overall Rating

4.7

/5

30

Positive reviews

97

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.62/10
Rating distribution

5

4

3

2

1

25

4

0

0

1

Pros
The new feature adaption has been seamless. We are very impressed with the ROI.
We are pleased with this service, and with all the elements it is being utilized for.
Annual Return on investment meetings are great at showcasing what a great decsions it was to start working with VI.
Cons
Now we want to cancel and they refuse to refund us for October even though we requested to cancel before the month even started. We're being forced to pay for a service that doesn't even work right.
Sometimes it get confusing which message you are sending to the patients.
There are no specific cons in the product. I just believe the sales call missed an important feature to be discussed initially with the team.

Overall rating contenders

TM
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Tina M.

Hospital & Health Care, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Vital Interaction is an excellent partner.

Reviewed 4 months ago

Our working relationship with Vital Interaction has been excellent. When we first started working with them, we were sure “it was too good to be true.” They listened to our needs, worked with us through 2-3 iterations of the proposal, and helped me create the ROI script I needed to present to my CFO and CEO. The VI customers I spoke with before we signed the contract said VI is everything they seem to be. They even did a site visit. [sensitive content hidden] and I engaged our Quality Director and our Clinical Operations Director at the onset of our conversations with VI, and we had immediate buy-in. It was a surprisingly easy sell. VI allows us to move at our pace but holds us accountable to our goals. They scheduled and held a 3-month ROI presentation in which they shared “where we were” in several key areas pre- and post- VI implementation. It was impressive. I highly recommend Vital Interaction.

Pros

They listened to our needs, worked with us through 2-3 iterations of the proposal, and helped me create the ROI script I needed to present to my CFO and CEO. The implementation was carefully managed, and the ramp up has been a comfortable pace. Once implemented, VI simply works. It has been nice to drop some vendors out of our environment because VI does the things that we were using other vendors for.

Cons

The cost. It feels like a huge chunk of money, so we're committed to getting the most value out of it possible. We have been able to drop other vendor invoices, however, because VI is able to provide a variety of solutions.

MM
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Michele M.

Health, Wellness and Fitness, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One of the best services we've used

Reviewed a year ago

In over 20 years of eyecare, VI is in the top three of most useful and helpful services I've used.

Pros

Excellent onboarding of the service and fantastic customer service. VI is always willing to try something new and makes a great deal of effort to continue expanding the product offering without nickel and diming their customers.

Cons

There's nothing I don't like. Sometimes launches for new services are buggy, but they respond quickly and make every effort to remedy the problem.

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Taehlon S.

Medical Practice, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Not what was promised

Reviewed 2 years ago

We have been with them for 6 months and they're still sending appointment confirmations to our patients containing incorrect info. They have not even provided us with most of their other services yet because they still haven't gotten that one right, yet we're paying full price. Support takes weeks to solve even the most minor technical issues. They sent out phone calls to our patients at 7AM on Saturdays and Sundays and took over 2 weeks to fix the issue even though we told them they probably had the wrong time zone but didn't believe us, turns out that's what it was. Now we want to cancel and they refuse to refund us for October even though we requested to cancel before the month even started. We're being forced to pay for a service that doesn't even work right..

Pros

the automation of messages was very handy, would have been nice if the info being sent was correct

Cons

support was heinous, they didn't know what was going on half the time, doesn't respond, and took weeks to solve issues (without updates too, just radio silence)

NW
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Naomi W.

Health, Wellness and Fitness, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love Vital Interactive! They took our medical practice to the next level!

Reviewed 7 months ago

OUTSTANDING!!!!!!!!!!! LOVE LOVE LOVE THEM!

Pros

I appreciate the knowledge, customer service, communication skills and follow up. They keep us updated on new products and listen to our concerns. They review our quarterly stats and ensure we are on track for success!

Cons

No cons - we love the system and we enjoy working with their team of professionals from sales, integration and support.

CR
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Christina R.

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Vital Interaction is worth a look!

Reviewed 2 years ago

The sales team, implementation specialist, our account manager and support have been a dream to work with. Everyone is on top of things, aware of what's happening with your account, and seem to have our interest at heart which we very much appreciate.

Pros

Our favorite feature is their smart list engine. Vital Interaction helped us set up several smart lists to "reactivate" patients lost to follow up. We're brand new with them and already see a rapid increase in patient engagement.

Cons

So far, I can't think of anything that's missing.

Vital Interaction FAQs

Q. What type of pricing plans does Vital Interaction offer?

Vital Interaction has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of Vital Interaction?

Vital Interaction has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Vital Interaction support?

Vital Interaction supports the following languages:
English


Q. Does Vital Interaction offer an API?

No, Vital Interaction does not have an API available.


Q. What other apps does Vital Interaction integrate with?

Vital Interaction integrates with the following applications:
Nextech EHR & PM, Compulink Healthcare Solutions, athenaOne, CareCloud, CGM eMDs, Centricity, ModMed, Prime Suite, myCare iMedicWare, AdvancedMD EHR


Q. What level of support does Vital Interaction offer?

Vital Interaction offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base

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