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Vital Interaction
Patient engagement platform for the healthcare industry
Last updated: July 2024
Vital Interaction is designed to help businesses in the healthcare industry manage patient data, business intelligence, and workflow automation. It enables professionals to enhance patient satisfaction, run drip and reactivation campaigns based on current procedural terminology (CPT) and international classification of diseases (ICD) codes, and handle appointments.
Typical customers
Platforms supported
Support options
Training options
Value for money
4.6
/5
30
Starting from
No pricing info
Value for money contenders
Functionality
4.7
/5
30
Total features
55
3 categories
Functionality contenders
Overall Rating
4.7
/5
30
Positive reviews
97
%
25
4
0
0
1
Overall rating contenders
Tina M.
Hospital & Health Care, 201-500 employees
Used daily for 6-12 months
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Our working relationship with Vital Interaction has been excellent. When we first started working with them, we were sure “it was too good to be true.” They listened to our needs, worked with us through 2-3 iterations of the proposal, and helped me create the ROI script I needed to present to my CFO and CEO. The VI customers I spoke with before we signed the contract said VI is everything they seem to be. They even did a site visit. [sensitive content hidden] and I engaged our Quality Director and our Clinical Operations Director at the onset of our conversations with VI, and we had immediate buy-in. It was a surprisingly easy sell. VI allows us to move at our pace but holds us accountable to our goals. They scheduled and held a 3-month ROI presentation in which they shared “where we were” in several key areas pre- and post- VI implementation. It was impressive. I highly recommend Vital Interaction.
They listened to our needs, worked with us through 2-3 iterations of the proposal, and helped me create the ROI script I needed to present to my CFO and CEO. The implementation was carefully managed, and the ramp up has been a comfortable pace. Once implemented, VI simply works. It has been nice to drop some vendors out of our environment because VI does the things that we were using other vendors for.
The cost. It feels like a huge chunk of money, so we're committed to getting the most value out of it possible. We have been able to drop other vendor invoices, however, because VI is able to provide a variety of solutions.
Michele M.
Health, Wellness and Fitness, 51-200 employees
Used daily for 1-2 years
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In over 20 years of eyecare, VI is in the top three of most useful and helpful services I've used.
Excellent onboarding of the service and fantastic customer service. VI is always willing to try something new and makes a great deal of effort to continue expanding the product offering without nickel and diming their customers.
There's nothing I don't like. Sometimes launches for new services are buggy, but they respond quickly and make every effort to remedy the problem.
Taehlon S.
Medical Practice, 11-50 employees
Used daily for 6-12 months
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We have been with them for 6 months and they're still sending appointment confirmations to our patients containing incorrect info. They have not even provided us with most of their other services yet because they still haven't gotten that one right, yet we're paying full price. Support takes weeks to solve even the most minor technical issues. They sent out phone calls to our patients at 7AM on Saturdays and Sundays and took over 2 weeks to fix the issue even though we told them they probably had the wrong time zone but didn't believe us, turns out that's what it was. Now we want to cancel and they refuse to refund us for October even though we requested to cancel before the month even started. We're being forced to pay for a service that doesn't even work right..
the automation of messages was very handy, would have been nice if the info being sent was correct
support was heinous, they didn't know what was going on half the time, doesn't respond, and took weeks to solve issues (without updates too, just radio silence)
Naomi W.
Health, Wellness and Fitness, 51-200 employees
Used daily for 1-2 years
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OUTSTANDING!!!!!!!!!!! LOVE LOVE LOVE THEM!
I appreciate the knowledge, customer service, communication skills and follow up. They keep us updated on new products and listen to our concerns. They review our quarterly stats and ensure we are on track for success!
No cons - we love the system and we enjoy working with their team of professionals from sales, integration and support.
Christina R.
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
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The sales team, implementation specialist, our account manager and support have been a dream to work with. Everyone is on top of things, aware of what's happening with your account, and seem to have our interest at heart which we very much appreciate.
Our favorite feature is their smart list engine. Vital Interaction helped us set up several smart lists to "reactivate" patients lost to follow up. We're brand new with them and already see a rapid increase in patient engagement.
So far, I can't think of anything that's missing.
Vital Interaction has the following pricing plans:
Pricing model: Subscription
Q. Who are the typical users of Vital Interaction?
Vital Interaction has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Vital Interaction support?
Vital Interaction supports the following languages:
English
Q. Does Vital Interaction offer an API?
No, Vital Interaction does not have an API available.
Q. What other apps does Vital Interaction integrate with?
Vital Interaction integrates with the following applications:
Nextech EHR & PM, Compulink Healthcare Solutions, athenaOne, CareCloud, CGM eMDs, Centricity, ModMed, Prime Suite, myCare iMedicWare, AdvancedMD EHR
Q. What level of support does Vital Interaction offer?
Vital Interaction offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base