cellbot - 2026 Pricing, Features, Reviews & Alternatives

cellbot is a cloud-based AI platform built for independent phone and electronics repair shops, from single-location and home-based operators to multi-store chains. At its core is an embeddable chat widget that handles customer conversations around the clock, delivers instant quotes from a live pricebook covering 2,300+ devices, books repairs, and processes PCI-compliant payments via Stripe — all without staff involvement. The widget deploys via a single line of code on any website, through a native one-click Shopify app, or on WordPress. For shops without a website, cellbot also operates as a standalone CRM.

The platform ships with 90+ features and 16 natively integrated AI tools. These include photo-based vision diagnosis for damage assessment from customer-submitted images, a dashboard Copilot that lets staff query customer records and generate reports, sentiment analysis to flag unhappy customers, AI-generated smart reports and business insights, price intelligence with market-aware pricing suggestions, customer scoring, automated review requests with AI-drafted replies, reactivation campaigns, and AI-generated marketing content. A speech-to-speech AI voice agent handles inbound calls, quoting prices, booking appointments, and capturing leads directly into the CRM. The AI quoting engine draws exclusively from the shop's own live pricebook and does not generate fabricated prices.

Operational tooling covers ticket pipeline management, warranty tracking with per-category terms printed automatically on every receipt, parts inventory management, device identification, and a customer portal with real-time repair status tracking. Automated email and SMS status notifications reduce inbound enquiries. The platform integrates natively with QuickBooks, Xero, Shopify, and Stripe, and connects to 400+ additional apps via n8n webhooks. Data handling is GDPR-compliant with full export capability and no vendor lock-in. All paid plans include a 5-day free trial with no credit card required and free onboarding support.