Chatly - 2026 Pricing, Features, Reviews & Alternatives

Chatly is a cloud-based AI chatbot builder that enables businesses to create, train, and deploy chatbots on any website via a single script tag. Chatbots are trained on user-supplied content through a retrieval-augmented generation (RAG) pipeline, which accepts PDF uploads, URL scraping, and sitemap imports, grounding responses in verified source material via vector search. Multi-model support allows users to select from GPT-4o, Claude 3.5, or Gemini on a per-chatbot basis, giving teams control over cost and performance trade-offs without prompt engineering.

The platform covers the full chatbot lifecycle from training through deployment to ongoing optimization. Lead capture collects visitor name, email, and phone before or during chat, with instant CRM sync to reduce manual follow-up. A human handoff module lets visitors escalate to a live agent, with agents joining conversations in real time through an inbox dashboard, keeping support workflows contained within a single tool. Full branding controls over colors, fonts, and widget position allow chatbots to match any site identity, and webhook integrations push events to Slack, CRM, or helpdesk systems on new leads, conversations, or handoff requests.

Chatly targets a broad range of users, from individuals and small projects on the free tier to growing teams and larger organizations on higher tiers, as well as agencies managing chatbots across multiple client sites from one dashboard. Analytics track conversations, response times, CSAT scores, lead conversion rates, and peak usage hours, surfacing knowledge base gaps to improve answer accuracy over time. No credit card is required to start.