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Cinareo
Workforce Insights for modern contact centers
Table of Contents
Cinareo - 2026 Pricing, Features, Reviews & Alternatives
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Cinareo overview
What is Cinareo?
Cinareo provides short to long-term capacity planning and decision support for omni-channel contact center environments. This tool allows robust resource planning and financial analysis to cost-efficiently manage front and back-office staff, as well as all support staff (e.g., supervisors, trainers, quality assurance, managers), to provide accurate capacity planning, recruitment and training planning, and enhance executive decision-making with multi-variable what-if scenarios.
Cinareo complements existing WFM platforms
1. Short- to long-range planning
Provides multi-skilled contact centers and back-office operations with up to 3 years of advance planning.
2. Detailed budgets
Create budgets that include both agent and support staff costs, overtime and hiring ahead of attrition.
3. KPI Insights
Provides insights into the key performance indicators that matter most to operations and finance management.
4. What-if scenario modelling
Enables assessment of benefits and impact on capacity, staff and budget to help make the right & informed decisions.
5. Recruitment and Training
Allows you to plan for how many to hire and when, for what queue or skill and the number of trainers needed.
6. Support Staff Planning
Calculate the optimal number of support staff to agents, including supervisors, QA analysts, trainers, and more.
Key benefits of using Cinareo
1. Ensures accurate results
2. Easy-to-use & understand
3. Compares scenarios easily
4. Scales to your business
5. Delivers KPI insights
6. Improves collaboration
Starting price
Alternatives
with better value for money
Cinareo’s user interface
Cinareo reviews
Overall rating
No reviews
- Value for money
- Ease of use
- Features
- Customer support
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Cinareo's features
Cinareo alternatives
Cinareo
Starting from
No pricing info
NetSuite
Starting from
No pricing info
Quickbase
Starting from
35
Per month
Acumatica Cloud ERP
Starting from
No pricing info
Cinareo integrations (1)
Top integrations
Cinareo support options
Typical customers
Platforms supported
Support options
Training options
Cinareo FAQs
Cinareo has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does Cinareo support?
Cinareo supports the following languages:
English
Q. Does Cinareo offer an API?
No, Cinareo does not have an API available.
Q. What other apps does Cinareo integrate with?
Cinareo integrates with the following applications:
Genesys Cloud CX
Q. What level of support does Cinareo offer?
Cinareo offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support