Infor CloudSuite Industrial (SyteLine) Pricing, Features, Reviews & Comparison of Alternatives

Infor CloudSuite Industrial (SyteLine)

ERP solution for discrete & process manufacturers

3.86/5 (56 reviews)

Infor CloudSuite Industrial (SyteLine) overview

What is Infor CloudSuite Industrial (SyteLine)?

Infor CloudSite Industrial (SyteLine) is an end-to-end ERP (enterprise resource planning) solution designed to help discrete and process manufacturers in SMB/enterprise markets enhance production and quality, customer service, and collaboration, as well as streamline aftermarket service and maintenance using a range of features including planning and scheduling tools, quality and service management, business intelligence, and more. Infor CloudSite’s cloud deployment options provide quick and central access to all important information, helping users work more efficiently and make faster decisions.

Planning and scheduling tools enable users to manage finite capacity planning and shop floor scheduling. Advanced planning and scheduling (APS) allows users to determine whether they have the materials, people, machines and tools they need to manufacture an item. Infor CloudSite Industrial (SyteLine) offers mixed mode support for ETO, MTO, MTS, etc. Quality and service management features help users manage aftermarket sales, as well as warranties and service contracts. Role-based dashboards, metrics and reports along with contextual and predictive analytics and financial and operational reports help users gain actionable insight into business performance.

Infor CloudSite enables users to track customer demand, scheduling, delivery dates and resources all from the same place. Customer management capabilities allow users to manage all aspects of their relationships with customers, from estimating to invoicing. Other Infor CloudSite Industrial (SyteLine) features include materials and inventory management, role-based information, and more. Disaster recovery and security options ensure user data is managed securely and protected against unauthorized access, intrusion and hacking.
www.infor.com

Pricing

Starting from
$150/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Infor CloudSuite Industrial (SyteLine) screenshot: Users can get all the information they need to do their job in a single screen from the role-based dashboardInfor CloudSuite Industrial (SyteLine) intro demo - ERP for manufacturingInfor CloudSuite Industrial (SyteLine) screenshot: Understand business performance with dashboards, metrics and reportsInfor CloudSuite Industrial (SyteLine) screenshot: Infor CloudSuite Industrial (SyteLine) supports
CPQ (configure price quote) integrationInfor CloudSuite Industrial (SyteLine) screenshot: Users can personalize their user interface to fit their particular industry or teamInfor CloudSuite Industrial (SyteLine) screenshot: Manage production scheduling conveniently online

Infor CloudSuite Industrial (SyteLine) reviews

Value for money
Features
Ease of use
Customer support
  3.7
  3.9
  3.5
  3.8
Steve Mathews

Alexander Mfg. has been using Syteline to run our business for 19 years. It is a great fit for us.

Used daily for 2+ years
Reviewed 2018-06-29
Review Source: Capterra

A very stable business system with great support.

Pros
This ERP system does everything we need from Customer Service to Supply Chain Management. The user interface is very intuitive, new users get up to speed quickly. The financials have great integration with Excel so our CFO has his financials setup to run easily and changes to them are simple. We are also using the CRM module that comes with the system. It is pretty good, but we are looking at purchasing their full featured CRM. Overall a very good business system.

Cons
Modifications to reports are a bit tough without having a SSRS expert in house. LogicData takes care of any needs in that area for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

CloudSuite Industrial (SyteLine) Review

Used daily for 2+ years
Reviewed 2019-10-22
Review Source: Capterra

We are able to track financials, costs of manufacturing and purchasing, as well as keep track and do great reporting where necessary!

Pros
This software is the core of our business. We use it for all aspects from customer creation, order entry, to manufacturing and A/P. I like the fact that it is multifaceted in that way. We use it to the fullest benefit possible in my opinion. When add-on applications are purchased we can use them in a way that seem seamless to users using the product.

Cons
The thing I like least about SyteLine in our environment is the speed. We are on a version that is not the fastest. It is also a huge undertaking to upgrade to a newer version when necessary. Because we use it so widely where I work, it requires many resources and time!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Charles Merkey

Not for Rapid Production facilities or Users with a large shipping base (Admin of 9.01.01)

Used daily for 2+ years
Reviewed 2019-08-07
Review Source: Software Advice

I can see the potential for manufacturers that build widgets with 6-8 week leads, but for anyone that builds any product and ships out the door in 10 days or less, stay away. There are a lot of cool things we can't utilize because of our business model, but that's on us. Rather the CFO who set us up to fail (he's no longer here). If you have the program development power and really want to take full control of Production Job moves and material transactions. The Data collection tables are a gods send. If your in this boat a lot of the other challenges you will face with CSI can easily be over come. It does require someone with strong programming skills and an understanding of table structures for custom reporting, and advanced form design though. CSI uses pages called forms and when opening a form from within another form it creates what is called a linked form. If you modify the linked form or it's corresponding grid, it will mess up the form completely. This is where some users get tripped up, they'll modify a grid to make the most used information at the beginning, but when they go back to that form it's broken. CSI requires the form to be modified with out being linked to another form. this is a big complaint. Infor can't make up their mind when it comes to reporting, with the newest version all reports are built in mongoose, but before that it was SSRS, and before that is was SSRS, and Crystal reporting, and before that just crystal reporting.

Pros
The Data Collections feature is by far the best experience. This module let us build our own job / job material transaction module outside of CSI. we populate the tables with the required data, and CSI does the rest. Contrary to other options I find the accounting side built really well (minus reporting) this sucks everywhere), They do have a custom built Office integration module, which makes detailed accounting analysis and customer report building so simple and easy, this makes up for poor reporting design. Our Controller is really happy with the accounting side minus stock reporting.

Cons
Reporting out right sucks. System Administration requires a lot of hours of trial and error. Not all tables update or stay current automatically. an example would be Qty's allocated to Production. This number in the inventory screen can reflect outdated information and requires an utility to be ran to bring the information up to date. There is no guide as to what fields need to have a utility run, and each field that requires this has it's own utility to correct it. There are 5 we have set to auto run daily just for inventory and time phased. Error messages are vague at best, the help index is outdated or doesn't give you all the details, or definitions for terms or fields. Patches are really updates. If there is a known issue you encounter, you need to be really carefully about the patch required to fix it. They don't use patching as a means to correct the issue you have, but as a means to patch and enhance other modules as well. There are a lot of bugs in the web platform for 9.01 we do not have access to upload documents when creating notes, this is a known bug but requires a full tool set update on the mongoose framework, which would require us to update to a never version of CSI as well. Customer and Vendor Item Cross References are poorly designed. It makes doing mass updates at contract renewals impossible. I have to pragmatically update the cross references and new expiration dates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Anonymous

CSI Helps Us Achieve Our Goals

Used daily for 2+ years
Reviewed 2019-12-04
Review Source: Capterra

We are able to have real-time inventory and financial tracking that was not possible before. The flexibility of the events system allows us to handle any problem or need our users propose.

Pros
I like the ease of personalization and the flexibility of the software out of the box.

Cons
Sometimes Infor releases software before it's really ready for production use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Bob de Salis

Really good software for Design to order / Manufacture to order equipment companies

Used daily for 2+ years
Reviewed 2019-04-18
Review Source: Capterra

Overall, this is really good software for a mid-size company. I have worked at 5 companies that have used this software, from a small consumer goods company to a large vehicle manufacturing company. The software does what it is supposed to do and generally works well. When running multi-sites, it is important that the databases are set up the same for all sites so that information can be transferred between sites to reduce the amount of work required. Occasionally people will not put in the correct parameters (or none at all) when generating reports or paperwork and the system just runs, generating for all items in the system. Safety checks (ie that allowed the administrator to set limits on what will run at one time) would be really helpful to prevent the system from running wide open and creating a lot of data that needs to be purged or re-entered.

Pros
Lots of features, designed for the metal processing industry, able to handle lots of complexity, easy to create custom reports and to make customisations to suit the company requirements.

Cons
Not as flexible as it could be. We have had a number of issues where we have had to dramatically change our processes to suite SyteLine instead of being able to get SyteLine to handle our processes as they are without having to spend a lot of money on add-ons. Some processes require a lot of manual processes (ie accounts payable), especially when dealing with multiple currencies.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Infor CloudSuite Industrial (SyteLine) pricing

Starting from
$150/month
Pricing options
Free trial
Subscription
View Pricing Plans

Contact Infor for pricing information.

Infor CloudSuite Industrial (SyteLine) features

Accounting Integration
Activity Dashboard
Document Management
Inventory Management
Quote Management
Reporting & Statistics

API (171 other apps)
Activity Tracking (102 other apps)
Automatic Notifications (127 other apps)
Billing & Invoicing (145 other apps)
Calendar Management (107 other apps)
Customer Database (98 other apps)
Customizable Reporting (120 other apps)
Data Import/Export (116 other apps)
Electronic Payments (115 other apps)
Inventory Tracking (107 other apps)
Invoice Management (135 other apps)
Reminders (105 other apps)
Search Functionality (109 other apps)
Third Party Integration (134 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Infor CloudSuite Industrial (SyteLine)

Key features of Infor CloudSuite Industrial (SyteLine)

  • Aftermarket service
  • Automated rescheduling
  • Bottleneck optimization
  • CRM
  • Capacity planning
  • Collaboration tools
  • Constraint scheduling
  • Contextual & predictive analytics
  • Disaster recovery
  • Discrete/process manufacturing
  • ERP
  • Financial & operational reporting
  • Finite capacity planning
  • Import/export management
  • Integration options
  • Lean production tools
  • MES
  • MRP
  • Maintenance management
  • Material planning
  • Mixed mode support: ETO, MTO, MTS, etc.
  • Order fulfillment
  • Priority-based scheduling
  • Production scheduling
  • Quality management
  • Quotes/estimates
  • Reporting/analytics
  • Role based dashboards, metrics & reports
  • Shop floor scheduling
  • Supply chain management
  • Warranties & service contracts
View All Features

Benefits

• Cloud-based deployment options give users the flexibility to access information anytime, anywhere, via any internet-enabled device.

• Advanced planning and scheduling tools help users determine if they have the right materials, people, machines and tools they need to manufacture an item.

• Material and inventory management tools ensure users only buy what they need, when they need it.

• Customer management tools enable users to manage all aspects of relationships with customers and prospects, from estimating through to invoicing.

• Ensure data is maintained securely and protected from issues such as intrusion, hacking and unauthorized access with security options and redundancy and disaster recovery systems.