customers.new - 2026 Pricing, Features, Reviews & Alternatives

customers.new is an AI-powered conversational chatbot platform that integrates into business websites to capture leads and deliver customer intelligence. The platform operates as a 24/7 virtual assistant, engaging visitors in real-time conversations, qualifying leads through intent scoring, and providing business owners with actionable data on website traffic and prospect behavior.

The system trains on a business's existing website content to answer visitor questions in the brand's voice. Once installed via a code snippet, the chatbot greets every website visitor and guides conversations toward conversion through both text and voice interaction modes. Business owners can monitor all conversations from a centralized AI Inbox and take over any live chat at any time, with the ability to return control to the AI when desired.

The AI Inbox displays all visitor conversations in real time with filtering by status (Active, Pending, Closed), intent level (High, Medium, Low), last activity, and topic category (Sales, Support, General). Sorting options include Most Recent, Oldest First, Hot Leads First, High Intent First, Longest Wait Time, Most Messages, and Name (A-Z). Each conversation includes detailed session analytics showing time on site, visit count, traffic source, tech stack, device information, location, and the visitor's complete browsing path.

Intent signals are automatically tracked for each visitor, including pricing page views, time spent on key pages, returning user status, and company profile information. The platform assigns an intent score (High, Medium, Low) to every conversation to help owners prioritize follow-up actions. Customer journey tracking maps each visitor's path across the site, recording which pages were visited, duration on each page, and navigation patterns across current and previous sessions.

Business owners can purchase enriched data on promising leads using credits: Reveal Company costs 1 credit, Reveal Person Basics costs 2 credits, and Full Profile Enrichment costs 5 credits. Charges apply only when data is successfully revealed, with enrichment accuracy at approximately 60 to 80 percent. Enriched profiles can include job title, phone number, email, LinkedIn profile, Twitter profile, company size, company revenue, company industry, and location. Owners can enrich individual lead fields selectively and add custom tags such as Marketing, Enterprise, VIP, or Key Account to organize their pipeline.

The knowledge upgrade feature allows business owners to provide correct answers when the AI encounters new questions, continuously improving the bot's knowledge base and accuracy over time. Voice chat capability lets visitors speak with the AI directly within the widget, with the ability to switch between text and voice modes during a conversation.

Key features include AI chatbot, lead capture, AI inbox, intent scoring, journey tracking, and analytics. Revenue is generated only from optional pay-per-lead data enrichment purchased by business owners who want detailed information on specific prospects. The system is delivered as a cloud-based web application with mobile-responsive access, requiring no downloads or installation beyond adding the chat widget code to a website.