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Doko
Cloud-based AI chatbot for any-size business
Table of Contents
Doko - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: September 2026
Doko overview
What is Doko?
Doko is a cloud-based SaaS chatbot creation platform that connects business messaging channels with AI trained on company-specific knowledge. Setup requires no coding: businesses answer a questionnaire and upload knowledge base materials such as PDFs, FAQs, and website content. The AI learns brand voice and customer history to deliver context-aware, personalized responses across WhatsApp, Instagram, Messenger, and web simultaneously. Target markets include e-commerce stores, customer support teams, sales and lead generation operations, HR and recruitment functions, scheduling-dependent businesses, and educational institutions.
Beyond FAQ automation, Doko equips chatbots with configurable tools that the AI triggers autonomously based on conversation context. These include appointment scheduling via Google Calendar, lead capture and CRM routing to HubSpot, support ticket creation in Zendesk, abandoned cart recovery, product recommendations, order management, custom form collection, and file sharing. Live chat handoff escalates complex cases to human agents. Multichannel contact management covers lists, campaigns, and follow-ups, while a real-time analytics and conversation monitoring dashboard surfaces insights into customer needs and chatbot performance. Multilingual support spans Spanish, English, Portuguese, and additional languages.
Doko integrates natively with Shopify, HubSpot, Google Calendar, Zendesk, and custom API endpoints, making it applicable across the full customer lifecycle from first contact through post-purchase support. Pricing includes a free tier and pay-as-you-go credits, allowing businesses to scale usage without fixed overhead. The platform handles multiple simultaneous conversations, reducing dependence on human agents for repetitive interactions and compressing response times from hours to seconds.
Doko's key features
Most critical features, based on insights from Doko users:
All Doko features
Doko alternatives
Doko
Starting from
No pricing info
Fathom
Starting from
15
/user
Per month
Tidio
Starting from
24.17
Per month
Compass
Starting from
5000
Per month
Doko support options
Typical customers
Platforms supported
Support options
Training options