Donna - 2026 Pricing, Features, Reviews & Alternatives

Donna is a cloud-based AI assistant built for field sales teams at global enterprises. Accessible via mobile and web, it connects to existing CRM and calendar systems to automate the administrative workload surrounding customer interactions. Before each meeting, Donna delivers hyper-personalized briefings drawn from CRM account history, active deals, and calendar context. During and after meetings, whether in-person or online, it captures interactions through voice notes, text, or phone calls, then produces structured summaries and key takeaways. CRM records, including contacts, opportunities, quotes, and custom objects, are created or updated automatically, with no manual input required from reps. Follow-up emails are drafted and ready for review. Donna integrates with Salesforce, SAP, Microsoft Dynamics 365, Microsoft Outlook, and Google Calendar, and most teams complete onboarding in under two weeks.

Donna is designed for field sales organizations across CPG, healthcare and life sciences, construction, real estate, insurance, and financial services. It supports standard and custom CRM objects and fields, making it adaptable to complex enterprise data models. Multiple AI models underpin text, voice, and live call interaction modes, with an event-driven speech-to-text to LLM to text-to-speech pipeline handling real-time voice interaction. Parallel transcript validation and asynchronous context loading support accuracy and responsiveness. Customer data is never used to train AI models. Donna holds ISO 27001 certification and complies with GDPR, CCPA, and SOC 2 requirements, meeting the data governance standards expected by enterprise buyers across regulated industries.